It’s hard to see anything with all the smudges.Just got a replacement in the mail.. Looks like this. Nice piece of hair under the top lens, unbelievable that 2/2 units have had stuff under there.
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iPhone X Dust/Speck Inside The iPhone X Camera Lens
- Thread starter donster28
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Top camera lens, you can clearly see what looks like a hair or fibre. That's underneath the glass and I cant remove it.
Just got a replacement in the mail.. Looks like this. Nice piece of hair under the top lens, unbelievable that 2/2 units have had stuff under there.
That's not a hair. Those are dust fibers from the manufacturing assembly. The reality is that you may never find an iPhone that does not have these types of concerns under the camera lens. It's a vicious cycle if you keep looking for something like this. You can do So whatever you please, but I would stop looking for any 'Hairs' further if you decide exchange this one. Try to enjoy the iPhone for what it is, as long as it's not affecting the photography.
You're kidding right? None of my previous iPhones have ever had dust enter or be inside the camera assembly. Even my 7 yr old iPhone 4. It shouldn't be there.
That really wasn't my point. I agree the dust shouldn't be there, however;What I'm saying is that if you keep replacing iPhones and looking for dust specs/fibers, it's a vicious cycle of something that you may never be able to get past the find that perfect iPhone. I agree it shouldn't be there, but what will you do if you keep finding iPhones they have Dust under the camera lens cover? Are you going to keep exchanging each and every single model until you find an iPhone that doesn't have dust under the camera lens cover?
If I recall, one forum member said they exchanged five iPhones before giving up and realizing that all of them had dust under the camera lens cover.
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No, if they all have dust in them, then thats fine, but a massive fibre or hair bothers me. If its true that all units have this, it won't be long before apple realises and offers some sort of recall or free camera replacement.
Or, you get one that doesn't have anything showing in the camera housing, as I did because I read this thread BEFORE I picked mine up, but then it shows up in a couple days. I'm not convinced there isn't ingress to the camera housing from inside or outside the phone....
I disagree entirely. If it were me, I’m not going to pay 1000+ dollars for a phone until it works as it’s supposed to, even if it is just cosmetic. That shouldn’t be in the camera ... period.
Number one, it's not Dust "In the camera", it's under the camera lens cover. Also, I already reiterated twice that dust should not be under the camera lens cover, which I'm not refuting. It's really how many exchanges somebody decides before they either do or do not find that perfect device that doesn't have dust/fibers on the camera lens cover. That's solely up to the owner and how particular they are about their purchase.
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Just had a look with a stereomicroscope. No dust. But I know that even if there were any, at those focal lengths, it wouldn't matter.
Who cares what was said? It's a glaringly obvious thing that shouldn't be there.
Yes, that's been established multiple times and is blatantly obvious. . Regardless, that's already been iterated we know Dust is not to be under the camera lens cover. As I stated earlier, it depends on the individual, some have no issue with it as long as it doesn't affect the photography, and others decide to return it because its an issue to them. Again, how many devices to somebody go through in order find the perfect iPhone? Not To mention, I'm willing to believe that the majority of iPhone owners that don't frequent a tech forum, do not focus on the camera lens cover that closely to see what is there or not there. To each their own.
Relentless Power, I totally agree with what you’re stating and it is what usually happens with customers. Having said that, I believe the real issue is there is something not right about how these camera units are manufactured. When a company claims their product to be dust resistant, they have to start manufacturing without dust in them in the first place. How are we able to trust Apple’s claims when there is this contradiction?
As far as I know, Apple has not stated a disclaimer about this (similar to what they’re warning about OLED variances) and I believe it is not their intention to allow a certain amount of foreign objects in their camera assemblies...that’s what we’re dealing with here: foreign objects.
No matter how we can just dismiss this as something most people will not notice or complain about, we can both agree to the fact that this is not normal.
Received a replacement today and its completely dust free. So it is possible! However, unfortunately has a dead pixel so it has to go back anyways.
I hope you get one that is defective free.
The exchange game is a pain in the backside.
The problem with the exchange game, is it creates paranoia with the next device they receive tthey might believe has something wrong with it. Sometimes reading on a tech form is the worst thing, because then others start looking for issues with their iPhones based on what others are experiencing on here.
The problem with the exchange game is having to play it, given the price we are paying... The fact that MANY people seem to have to go through it to get a device that is worth the price Apple charges you is ridiculous. Apple should be embarrassed of charging premium price and delivering such a poor quality control. The worst part is what you mention, the paranoia of whether next device will be fine or not. At the end this company seems to count of people giving up and keeping their devices because the next replacement could be worse... In summary, we pay this insane amount of money for a phone and it seems to be too much to expect a device that is as it is supposed to be.
Yes, I am really upset about Apple crap recently. I had to play the lottery with the iPhone 6s Plus and gave up after several crappy devices, similar with an iPad Pro, and now the same with the iPhone X. So, I don't believe this is random or small number of devices, blah blah. It is something generalized and it has a name: a VERY POOR quality control from a company that doesn't care to deliver quality anymore and it is only counting on their branding to sell.
But I think all experiences will vary. Because we can't quantitative make a measurement of "Many" just based off what you read on a tech forum. I personally have never had issues with my Apple devices with quality control in the past, with the exception of the haptic feedback issue with my iPhone 6. But when you mass produce millions of iPhones, there is no way to know everyone else's experiences out there besides what you read on the Internet.
I agree we pay a premium for Apple devices, but even if I were to have a defect with any of my devices, I'm confident enough to know Apple will rectify the situation regardless.
It is true that it is not easy to quantify that "Many". But it is a fact that forums all over internet are plagued with complaints, with lots of people having to exchange several times to get something "decent", and that in many cases they just keep a device that is not perfect out of exhaustion of so many exchanges and fear of getting something worse. On the other hand, one also has to take into account that there a very large number of people that just don't care whether the phone is right or not. They don't check. The only thing they care is having the last Apple product. And this is one of my complaints, Apple is no longer a quality company but it is turning into a "luxury" brand (proof of that is their focus on stupid features that look fancy like animoji or the touch bar in Macbook pros). They have excellent customer service, indeed, but I am afraid that is the only thing left of the "old" Apple.
Anyway, I may be just pissed because of my several bad experiences, but what I read in internet and talking to people seems to confirm that Apple is raising their prices proportionally to their decrease in quality control. And I find this really upsetting and insulting from the customer point of view.
These precise complaints have ALWAYS been lodged by a small group of OCD nut cases tapping feverishly at keyboards about EVERY new Apple item for the past 12 years. Same old story- "Apple isn't what it used to be".
Go ahead and search threads from 10 years ago. Exact same complaints from a small group of OCD nut cases.
Well, guess what? The equipment quality and software quality is the same, if not better.
Meanwhile, Apple is more successful than ever.
But that's a fact that you only learn with perspective.
Go ahead and search threads from 10 years ago. Exact same complaints from a small group of OCD nut cases.
Well, guess what? The equipment quality and software quality is the same, if not better.
Meanwhile, Apple is more successful than ever.
But that's a fact that you only learn with perspective.
True that there are always complaints. It is also true that with latest devices these have multiplied. Now, calling customers that believe that premium price should be payed only for premium quality OCD nut cases is well... not very nice. I do not know what kind of perspective you speak of, but it seems to be to agree with and justify whatever Apple does, applaud that they are successful, and not to dare to demand anything as a customer. I cannot agree with these. But once again, as I said, there always people that just don't care, they just want to have the latest Apple thing.
Now, saying "The equipment quality and software quality is the same, if not better?" is seriously ridiculous, and iOS11 is the best proof of this.
"Apple is more successful than ever." So? Is this indicative of anything other than it is a trendy brand which is cool to have?