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MuneerX

macrumors newbie
Nov 15, 2017
9
0
See this
 

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sunlit

macrumors member
Mar 5, 2011
51
10
What you read on here is just those who have negative experiences [/QUOTE said:
That is a lie, people exchange 5+ phones, and all have dust. That is called mass defect, not an isolated accidental fault. I have 3 iphones X in the family, two of them have small specks of dust off center of lense (=tolerable), 3 out of two have uneven screens with pink borders (another known mass defect), and the third one is even color but has uniform greenish tint (poor calibration). At purchase time I had to return one of the 3 to get it replaced for display issues. Apple equalls horrible production quality nowadsys, and software is flakey too!
 

srkngk

macrumors newbie
Jan 29, 2018
5
1
Turkey
I went to Apple Store for this problem and they just changed the back camera.. I do not understand what is the related between camera part and dusts :)
After repair process, there is still dusts/spots under the back camera lens..
This is really annoying problem.. !
 
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44267547

Cancelled
Jul 12, 2016
37,642
42,495
I went to Apple Store for this problem and they just changed the back camera.. I do not understand what is the related between camera part and dusts :)
After repair process, there is still dusts/spots under the back camera lens..
This is really annoying problem.. !

Because dust is inevitable. When the iPhones are manufactured in a factory, they are in controlled conditions, but dust is impossible to avoid. It’s not just the iPhone, other smart phones deal with this exact same issue as well.
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
I been through two iPhone X replacements

First one has dust in lens and faulty screen.

Second one also has dust in lens how can this be normal and my thinking it does affect the dust resistant.

I plan to try an apple store to see if they fix but strange my friend who works with phone doesn’t see but I took it with flash with my iPad for apple to see it.


Have you people have the same issue and what was the result ?
 

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gahig ulo

macrumors 6502a
Nov 11, 2017
585
151
riverside california
the dust in the lens is from the manufacturing i also have this problem,always have dust issue since iphone 6 and the issue is more noticeable now on the X but it did not affect the quality so i stop the exchange game and settle with maybe 10 small dust what bothers me is the screen i notice banding and stain like shape when on bright colorful wallpaper
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
the dust in the lens is from the manufacturing i also have this problem,always have dust issue since iphone 6 and the issue is more noticeable now on the X but it did not affect the quality so i stop the exchange game and settle with maybe 10 small dust what bothers me is the screen i notice banding and stain like shape when on bright colorful wallpaper
Other question why doesn’t my glass cover the rest of the phone edge ?
 

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gahig ulo

macrumors 6502a
Nov 11, 2017
585
151
riverside california
Does your cover edge to edge and how can I show apple the dust in the len so they can fix.
honestly i have more dust than what you have but did not affect the pic quality.just go to any apple store and show them they have flashlight they can see it,they might replace your camera lens or maybe your phone as the screen you have a screen protector in it ;)
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
just go to any apple store and show them they have flashlight they can see it,they might replace your camera lens or maybe your phone as the screen you have a screen protector in it ;)
I took it to one apple store they said they took it to back and saw nothing and he basically said my phone was ok.

I”m going to try to take to store two since I sent apple chat the photo they believe me and I will show the store the photos.

No it doesn’t affect photos but the dust resistant feature lets say I drop my phone Inwater and gets in lens the dust in the lens it’s to blame.

My friend who did express replacement got two in the mail with dust in the lens that’s why I decline that service all together
 

gahig ulo

macrumors 6502a
Nov 11, 2017
585
151
riverside california
I took it to one apple store they said they took it to back and saw nothing and he basically said my phone was ok.

I”m going to try to take to store two since I sent apple chat the photo they believe me and I will show the store the photos.

No it doesn’t affect photos but the dust resistant feature lets say I drop my phone Inwater and gets in lens the dust in the lens it’s to blame.

My friend who did express replacement got two in the mail with dust in the lens that’s why I decline that service all together
yeah just try another apple store and report back.good luck
 
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44267547

Cancelled
Jul 12, 2016
37,642
42,495
I been through two iPhone X replacements

First one has dust in lens and faulty screen.

Second one also has dust in lens how can this be normal and my thinking it does affect the dust resistant.

I plan to try an apple store to see if they fix but strange my friend who works with phone doesn’t see but I took it with flash with my iPad for apple to see it.


Have you people have the same issue and what was the result ?

There is a lengthy thread already discussing this matter in detail with other members findings and what Apple did to resolve it:

https://forums.macrumors.com/threads/dust-speck-inside-the-iphone-x-camera-lens.2084349/

Also, it seems Apple is now able to disassemble the iPhone and clean under the camera lens cover area versus issuing a replacement device.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,495
Same issue not normal will go to apple this weekend for a swap

Apple allegedly isn’t swapping devices anymore just for dust issues. (At least some have reported this through various stores.) They are disassembling iPhone and cleaning under the camera lens cover area.
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
Apple allegedly isn’t swapping devices anymore just for dust issues. (At least some have reported this through various stores.) They are disassembling iPhone and cleaning under the camera lens cover area.
They tried that on mine and put more dust in lens they just swap it out with a replacement with same issue will try apple again.
 

44267547

Cancelled
Jul 12, 2016
37,642
42,495
They tried that on mine and put more dust in lens they just swap it out with a replacement with same issue will try apple again.

They put more dust under your camera lens cover after cleaning it? They are not going to keep issuing you replacements when they can clean directly under the lens cover area. You should inspect your device before you leave the store to ensure there is no more dust.
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
They put more dust under your camera lens cover after cleaning it? They are not going to keep issuing you replacements when they can clean directly under the lens cover area. You should inspect your device before you leave the store to ensure there is no more dust.
I did not dust under my replacement then two weeks later more dust showed up will ask apple to fix it for me luckily I”m on the iPhone upgrade program
 

Alexrat1996

macrumors 601
Mar 29, 2015
4,352
763
Lehigh valley PA
There is a lengthy thread already discussing this matter in detail with other members findings and what Apple did to resolve it:

https://forums.macrumors.com/threads/dust-speck-inside-the-iphone-x-camera-lens.2084349/

Also, it seems Apple is now able to disassemble the iPhone and clean under the camera lens cover area versus issuing a replacement device.

Depends on the store you go to and not if it’s stuck on the glass. I will go for a replacement my phone also has other issue like the wireless charging not working
 

Gathomblipoob

macrumors 603
Mar 18, 2009
6,141
6,677
honestly i have more dust than what you have but did not affect the pic quality.just go to any apple store and show them they have flashlight they can see it,they might replace your camera lens or maybe your phone as the screen you have a screen protector in it ;)
,
[doublepost=1521174111][/doublepost]
Does your cover edge to edge and how can I show apple the dust in the len so they can fix.

You've been to Apple with various dust in <put location here> problems so many times that you should have this procedure down by now.
 
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