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Are you experiencing this issue?


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Banglazed

macrumors 603
Apr 17, 2017
5,014
9,514
Cupertino, CA
Lucky me, this doesn’t affect me. This isn’t an issue only on X but also Samsung products as well due to OLED technology by rapidly turn off and on pixel. Maybe a reason Apple is looking into making micro-LED instead than using OLED in the future
 
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goshindoman

macrumors member
Oct 22, 2017
59
51
People over reacting the screen is fine not one issue with it


Clearly written by a very fortunate person who has never experienced a migraine and I hope you never will.

Keep healthy,

Ryland
[doublepost=1512662103][/doublepost]
Lucky me, this doesn’t affect me. This isn’t an issue only on X but also Samsung products as well due to OLED technology by rapidly turn off and on pixel. Maybe a reason Apple is looking into making micro-LED instead than using OLED in the future


Untrue regarding Samsung mobiles. I have owned nearly every model since Samsung started using OLED tech and never experienced a problem NOR read of a problem on the numerous Android forums I am a member.

I will again make it clear, Apple had the screens manufactured by Samsung BUT to Apple specifications. It is not some 'bog standard' Samsung screen being used in the iPhone X, its designed, specified and regulated by Apple.

Ryland
 

Nj1193

macrumors newbie
Nov 26, 2017
4
3
DFW
Possibly some good news, was reading on Seeking Alpha this morning (investing website), and there’s a rumor Apple is going to use LG OLED displays possibly next year. Hopefully this is true, as from what I’ve gleaned from this thread LG doesn’t appear to use PWM in their OLED displays.

So hopefully we can use the next generation iPhone X without worry of headaches or eye strain.
 
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gold///

macrumors regular
May 12, 2015
149
107
Nevada
Possibly some good news, was reading on Seeking Alpha this morning (investing website), and there’s a rumor Apple is going to use LG OLED displays possibly next year. Hopefully this is true, as from what I’ve gleaned from this thread LG doesn’t appear to use PWM in their OLED displays.

So hopefully we can use the next generation iPhone X without worry of headaches or eye strain.
That would be great, I hope that pans out. There's also that rumor of the 6.1 inch LCD iPhone X as well, so we have a few solutions to watch for.
 

newellj

macrumors G3
Oct 15, 2014
8,154
3,047
East of Eden
Possibly some good news, was reading on Seeking Alpha this morning (investing website), and there’s a rumor Apple is going to use LG OLED displays possibly next year. Hopefully this is true, as from what I’ve gleaned from this thread LG doesn’t appear to use PWM in their OLED displays.

So hopefully we can use the next generation iPhone X without worry of headaches or eye strain.

Interesting. Fluorescent lights drive me nuts (the flicker) - but the X display hasn't bothered me. I need to google what the frequency of the PWM they're using is (unless you know off the top of your head?).
 
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Earth45

Suspended
Nov 29, 2017
25
25
Banglazed said...

Lucky me, this doesn’t affect me. This isn’t an issue only on X but also Samsung products as well due to OLED technology by rapidly turn off and on pixel. Maybe a reason Apple is looking into making micro-LED instead than using OLED in the future


Clearly written by a very fortunate person who has never experienced a migraine and I hope you never will.

Keep healthy,

Ryland
Untrue regarding Samsung mobiles. I have owned nearly every model since Samsung started using OLED tech and never experienced a problem NOR read of a problem on the numerous Android forums I am a member.

Ryland

I have read through the Samsung galaxy S8 and note 8 forums for the last two months and not one post that I can come up with regarding their issues with the same problem as the iPhone X. If anybody can come up with one please post here I would be most interested.
 
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newellj

macrumors G3
Oct 15, 2014
8,154
3,047
East of Eden
Untrue regarding Samsung mobiles. I have owned nearly every model since Samsung started using OLED tech and never experienced a problem NOR read of a problem on the numerous Android forums I am a member.

I will again make it clear, Apple had the screens manufactured by Samsung BUT to Apple specifications. It is not some 'bog standard' Samsung screen being used in the iPhone X, its designed, specified and regulated by Apple.

Ryland

Incorrect. For example, the Note 8 display has been measured showing similar use of PWM. See, for example, this review: https://www.notebookcheck.net/Samsung-Galaxy-Note-8-Smartphone-Review.249118.0.html
 

Mjmar

macrumors 65816
May 20, 2008
1,190
504
So has the possibility of the IR dots from Face ID being the culprit been ruled out? I am on the fence about the X because I am not sure how comfortable I feel with IR being shot into my eye every time I want to unlock the phone. New tech sometimes causes me to feel unsafe i.e. gripping external antennas on iPhone 4.... Maybe I should wear a metal body suit?
 
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gold///

macrumors regular
May 12, 2015
149
107
Nevada
So has the possibility of the IR dots from Face ID being the culprit been ruled out? I am on the fence about the X because I am not sure how comfortable I feel with IR being shot into my eye every time I want to unlock the phone. New tech sometimes causes me to feel unsafe i.e. gripping external antennas on iPhone 4.... Maybe I should wear a metal body suit?
Yeah, it's pretty much all but confirmed that it's the PWM flicker.
 
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karinatwork

macrumors 6502
Mar 2, 2009
293
325
British Columbia, Canada
Your combined experiences have convinced me to forgo the X and get the 8. I was really looking forward to getting this new form factor (smaller than the 8 Plus, only marginally bigger than the 8, but with a full screen), and the double camera. But alas, I cannot wait for next year's version of the X. I need a new phone now. I am hopeful that this is a problem that Apple simply cannot ignore. 10% of users affected is too high. And this isn't just a bad reception, "your holding it wrong" kinda issue. This is a real problem.
I had to switch desks at the office because the overhead lighting gave me regular migraines. The kind that no painkiller can help with. So I would call myself most likely susceptible to this sort of screen flicker. Frankly, I'm scared to even try it out. Throw in the worries about possible premature screen degradation through burn-in, and the exorbitant price (not that the 8 is much less, really), and the decision is quite clear, really.

I truly feel sorry for everyone affected. This isn't a fun thing to have to deal with. Here's that phone that we've all been waiting for, that promises to be so great, and so much fun, and so amazing, the Swiss Army knife of phones, that does it all, in a nice form, with a killer screen... available, yet a health hazard for many.

Well, there's always next year. :)
 

gold///

macrumors regular
May 12, 2015
149
107
Nevada
I got a bit further than that :). Should have a response from the engineering team soon.
So just curious, what did you say to Apple to actually get a response from the engineering team? And are you anticipating a real solution? Or just an acknowledgement of the issue?

I truly feel sorry for everyone affected. This isn't a fun thing to have to deal with. Here's that phone that we've all been waiting for, that promises to be so great, and so much fun, and so amazing, the Swiss Army knife of phones, that does it all, in a nice form, with a killer screen... available, yet a health hazard for many.

Yup, the X was easily the best phone I've ever used, but the screen just killed my eyes. It was so disappointing, I really hope we aren't screwed for next year as well.
 
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newellj

macrumors G3
Oct 15, 2014
8,154
3,047
East of Eden
So has the possibility of the IR dots from Face ID being the culprit been ruled out? I am on the fence about the X because I am not sure how comfortable I feel with IR being shot into my eye every time I want to unlock the phone. New tech sometimes causes me to feel unsafe i.e. gripping external antennas on iPhone 4.... Maybe I should wear a metal body suit?

Or, and I mean this in a friendly way, a tin foil hat? ;) Seriously, you probably get more IR radiation just walking around during the day. I sympathize, but I don't think this particular bit of new tech is health problem.

The PWM issue is basically just having a light source blinking or flashing at you. It can be incredibly upsetting/painful for some people, but again, it's not a health threat for most people, in the sense that it's not going to cause disease or death.
[doublepost=1512681344][/doublepost]
Your combined experiences have convinced me to forgo the X and get the 8. I was really looking forward to getting this new form factor (smaller than the 8 Plus, only marginally bigger than the 8, but with a full screen), and the double camera. But alas, I cannot wait for next year's version of the X. I need a new phone now. I am hopeful that this is a problem that Apple simply cannot ignore. 10% of users affected is too high. And this isn't just a bad reception, "your holding it wrong" kinda issue. This is a real problem.
I had to switch desks at the office because the overhead lighting gave me regular migraines. The kind that no painkiller can help with. So I would call myself most likely susceptible to this sort of screen flicker. Frankly, I'm scared to even try it out. Throw in the worries about possible premature screen degradation through burn-in, and the exorbitant price (not that the 8 is much less, really), and the decision is quite clear, really.

I truly feel sorry for everyone affected. This isn't a fun thing to have to deal with. Here's that phone that we've all been waiting for, that promises to be so great, and so much fun, and so amazing, the Swiss Army knife of phones, that does it all, in a nice form, with a killer screen... available, yet a health hazard for many.

Well, there's always next year. :)

I truly sympathize. I leave the fluorescent lights in my office off because they (merely) bug me, but they don't actually cause headaches. :(
 
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MICHAELSD

macrumors 603
Jul 13, 2008
5,484
3,494
NJ
So just curious, what did you say to Apple to actually get a response from the engineering team? And are you anticipating a real solution? Or just an acknowledgement of the issue?

This is currently a high-priority issue that Apple’s engineering team is working on directly so if there is a solution we will find out soon. I have suggested an option in Accessibility to modify the way that the brightness is modulated.

I think the difference that led to such a high level of escalation is that Apple is acknowledging this as an issue of safety.

(I asked Apple if I could share this info and they said I did not have to keep it confidential.)
 

gold///

macrumors regular
May 12, 2015
149
107
Nevada
This is currently a high-priority issue that Apple’s engineering team is working on directly so if there is a solution we will find out soon. I have suggested an option in Accessibility to modify the way that the brightness is modulated.

I think the difference that led to such a high level of escalation is that Apple is acknowledging this as an issue of safety.

(I asked Apple if I could share this info and they said I did not have to keep it confidential.)

Wow, that's some pretty great news :D I was also wondering myself if there was some kind of accessibility option that could be added, considering that some phones don't even use PWM above certain brightness levels and that it's also possible to root some galaxy phones to remove PWM altogether.

Thanks for sharing this dude, maybe there is some hope for us to get the X after all.
 

vannix

macrumors regular
Aug 11, 2010
132
65
Very good news guys, so at least we’ll get an Apple official reply to this issue. Incredibly, I never got any response to any of the 4 mails I’ve sent to TCook mail....
 

Tijdelijk

macrumors 6502
Jul 8, 2017
267
234
Very good news guys, so at least we’ll get an Apple official reply to this issue. Incredibly, I never got any response to any of the 4 mails I’ve sent to TCook mail....

Where and when can we expect an official reply?
 
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Proteinaceous

macrumors regular
Dec 4, 2004
198
215
This is currently a high-priority issue that Apple’s engineering team is working on directly so if there is a solution we will find out soon. I have suggested an option in Accessibility to modify the way that the brightness is modulated.

I think the difference that led to such a high level of escalation is that Apple is acknowledging this as an issue of safety.

(I asked Apple if I could share this info and they said I did not have to keep it confidential.)
I’m glad you’ve made some progress with Apple. Great to hear! Thanks for your perseverance. I provided feedback to Apple regarding this but didn’t hear back (nor did I expect to). I just wanted to voice my issues and hope that others with this issue would do the same. It’s great to hear Apple has apparently recognized this issue.

It will be interesting to see if Apple can find a solution to this issue. I hope they do. At this point, I have given up on the iPhone X. I am hoping that this issue is at least solved for future iPhones. I gave my iPhone X to my wife and she has had no issues and seems to be enjoying it. I’ve been using her iPhone 7 and though it is a nice phone, the smaller screen size and less than stellar battery life are not ideal. I have an iPhone 8+ that’ll be under the Christmas tree this year and I’m looking forward to it.

I look forward to further updates from you!
 

noobinator

macrumors 604
Jun 19, 2009
7,336
7,001
Los Angeles, CA
Not sure if this is what's being discussed here but I notice my screen "flicker" or something similar quite often and it's not nice on my eyes to say the least.

Edit: It does this in the unlocking to home screen animation. Is this what people are seeing?
 
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Imran7979

macrumors newbie
Dec 6, 2017
8
0
Interesting. Fluorescent lights drive me nuts (the flicker) - but the X display hasn't bothered me. I need to google what the frequency of the PWM they're using is (unless you know off the top of your head?).
Hi
I have been using i phone for a 10 days . Its updated to 11.2 . I use for 2 hrs at one time . I am gaving eye strain and headache . My wife and sister are heaving same issue . I googled it and came to know its happening with many users because of pwm in oled . Can it be fixed with a software update ?? If yes when can we expect it ? Helpp please
[doublepost=1512768260][/doublepost]
Banglazed said...

Lucky me, this doesn’t affect me. This isn’t an issue only on X but also Samsung products as well due to OLED technology by rapidly turn off and on pixel. Maybe a reason Apple is looking into making micro-LED instead than using OLED in the future

Hi
I have been using i phone for a 10 days . Its updated to 11.2 . I use for 2 hrs at one time . I am gaving eye strain and headache . My wife and sister are heaving same issue . I googled it and came to know its happening with many users because of pwm in oled . Can it be fixed with a software update ?? If yes when can we expect it ? Helpp please


I have read through the Samsung galaxy S8 and note 8 forums for the last two months and not one post that I can come up with regarding their issues with the same problem as the iPhone X. If anybody can come up with one please post here I would be most interested.
 

MICHAELSD

macrumors 603
Jul 13, 2008
5,484
3,494
NJ
Where and when can we expect an official reply?

They told me I can post the resolution that the engineering team arrives at. Whether they publicly address it will probably be dependent on whether they’re able to release a software update to disable PWM.
 
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Tijdelijk

macrumors 6502
Jul 8, 2017
267
234
They told me I can post the resolution that the engineering team arrives at. Whether they publicly address it will probably be dependent on whether they’re able to release a software update to disable PWM.

I really hope they can disable PWM and use the voltage for dimming the screen.
I love the X but the 8 plus is better for me because of the screen....BUT very big..

Also why isn't Macrumors making an article on the front page for the PWM story in the OLED screens.
I have seen less complains about green line defects or other issues but made it to an article...

This seems worse and very serious for a lot of people.
I think it's worth for frontpage an article.
 
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