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FAN discount on AT&T plans?
- Thread starter jnappleseed
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For me it's not worth paying more. I don't use the hotspot enough to warrant the increase in cost.
How'd you switch back to the old plan? A CSR must've done that for you? In any case, that was a good call if getting the FAN discount is a priority for you. I don't think a chat log would've caused AT&T to honor what the online rep told you. It seems like they're a lot more willing to let people leave (even encouraging them to leave according to several recent posts on these boards) instead of trying to retain them.
I initialized a chat session, told them it was unacceptable that 2 different reps (one via chat, the other over the phone) told me the FAN discount would be honored on the new data plus plan and I wanted to revert back to my old UDP. The rep told me they had to get a manager override to do so. They did. He even waited for me to log off my account and log back in so that I can see the data plan had changed (which it did) and it reflected my FAN account discount applied.
These days with VZW CSR's, I ALWAYS do chat instead of phone and I ALWAYS keep a copy of the transcript.
Yeah, but with AT&T the chat transcripts mean nothing, they are useless. I don't know about VZW.
For me, it was probably "good enough" so they would change me back to a retired plan without putting up a fight.
Not true. AT&T promised me a subsidized upgrade over chat when they changed from 1 a year to 1 every 2 with primary holder. They had to honor it. A senior manager even said if you can prove a mistake, they will honor it. That's why I always get chat transcripts. I'm letting everything die down for a week before I contact them about it. I have multiple transcripts that say I will get FAN.
Let me know how that goes...
At least when I tried and told them I have the chat transcripts to prove it, they (including the manager) just kept looping me back around to the, "Sorry you were misinformed and given bad information" bit but they don't do anything about it other than apologize. But I'm curious if they will honor yours. Keep us informed.
I find it interesting that some people are so fixated on paying with a credit card to receive points/cash back. With most credit cards only giving you 1% back, unless your at&t bill is $1000 I don't see how getting a $10 discount is worse! Or maybe some of you guys have a CC which gives you 5% back on everyday purchases in which case, could you please send me a referral? 
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I find it interesting that some people are so fixated on paying with a credit card to receive points/cash back. With most credit cards only giving you 1% back, unless your at&t bill is $1000 I don't see how getting a $10 discount is worse! Or maybe some you guys have a CC which gives you 5% back on everyday purchases in which case, could you please send me a referral?
At least for me I prefer using a CC vs. a bank card for the simple reason of "charges I am not responsible for" or disputing any charges. With a CC I can dispute the charge(s) and in the interim not pay vs. a bank card that money waved 'bye bye' and it is very difficult to get it back in a short period of time. For me it's peace of mind.
I find it interesting that some people are so fixated on paying with a credit card to receive points/cash back. With most credit cards only giving you 1% back, unless your at&t bill is $1000 I don't see how getting a $10 discount is worse! Or maybe some you guys have a CC which gives you 5% back on everyday purchases in which case, could you please send me a referral?
There is a different between points, miles, and cash back. Citi has AAvantage. Unlike other travel credit cards you get miles instead of points. Points are used 100:$1, miles on the other hand can be 12,500 miles for a $750 dollar flight. Thats 83:$1. Meaning each $200 dollar phone bill could potentially be worth $12 in return. Therefore, you make an additional 2 dollars over what AT&T is giving you as a 'discount'.
Edit: Before anyone states 12,500 miles for a $750 flight is not possible, it is. I flew first class from Los Angeles to Orlando for $12,500 miles and that one-way flight was like $753.xx at the time of booking.
So for this reason, my family is not enrolling in AT&T's 'deal' on our Unlimited Plus plan. Its not worth it to us. The extra 10 miles a month adds up over time.
Yes, I completely agree with you on this benefit of using credit cards.
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Yes, I agree with your argument. There could certainly be a card/redemption option that would certainly give you a better return than AT&T's $10 "discount".
P.S.: 12,500 miles sounds like a super saver UA ticket. With our travel routes and dates, most of the times it's impossible to find such deals (we usually book only a month or so in advance though).
AA typically has a lot of 12,500 flights available. I even have one booked for Xmas eve this coming Xmas.
I find it interesting that some people are so fixated on paying with a credit card to receive points/cash back. With most credit cards only giving you 1% back, unless your at&t bill is $1000 I don't see how getting a $10 discount is worse! Or maybe some of you guys have a CC which gives you 5% back on everyday purchases in which case, could you please send me a referral?
If you pay your phone bill with a Wells Fargo credit card you get free cell phone insurance.
That alone is worth more than the $10 discount.
Of course, what this thread has shown us is you can never trust an online chat with a CSR, but i just had a conversation in which the rep told me they are working on making the unlimited plan FAN eligible:
Tyler : as of now the Unlimited plan does not receive corporate discount. however at&t is working very hard with our partners to make sure that the FAN Discount will be applied on the Unlimited plan Movingforward.
Michael : oh so it's possible it could yet happen?
Tyler : Yes that is correct
Tyler : actually our AT&T admins is having a meeting rightnow with our partners to make sure that the fan is applied moving forward
So, I'm hopeful, but not confident it's going to happen.
Would be great if it did. Then it would actually make it worth it to switch to unlimited for me.
Tyler : as of now the Unlimited plan does not receive corporate discount. however at&t is working very hard with our partners to make sure that the FAN Discount will be applied on the Unlimited plan Movingforward.
Michael : oh so it's possible it could yet happen?
Tyler : Yes that is correct
Tyler : actually our AT&T admins is having a meeting rightnow with our partners to make sure that the fan is applied moving forward
So, I'm hopeful, but not confident it's going to happen.
Would be great if it did. Then it would actually make it worth it to switch to unlimited for me.
Tyler : as of now the Unlimited plan does not receive corporate discount. however at&t is working very hard with our partners to make sure that the FAN Discount will be applied on the Unlimited plan Movingforward.
Michael : oh so it's possible it could yet happen?
Tyler : Yes that is correct
Tyler : actually our AT&T admins is having a meeting rightnow with our partners to make sure that the fan is applied moving forward
for me.
Horse-pucky!
There is no way all of these different FAN partners sat down with AT&T and told them "well we want our employees to get this much discount on these plans but no discount at all on these other plans".
Nope nope nope. Don't believe it never will.
These are simply arbitrary rules set solely by AT&T because they can.
I know, I know. I rarely believe any CSR chats, but I have now spoken to three different CSR's, and all have told me that the discount is coming to the Unlimited plans.
Only 15%, according to them (not 22% like I currently get with my Mobile Share plan), but that alone would be enough to get me to switch to unlimited.
Crossing my fingers.
Oh, I hope that this is true! My home ISP sucks and I get much faster speeds on AT&T data but I don't use it much because of my data cap. I would LOVE to be on unlimited but don't want to spend as much as they're wanting for it. The discount might just be enough to push me over the edge for it.
I hope they add FAN discounts to Unlimited plans. I could be getting 16% off my plan through my employer.
According to this Reddit it’s been slowly rolling out to select employer FAN programs since a few weeks ago.
https://www.reddit.com/r/ATT/comments/6t3z9o/att_is_bringing_fan_discounts_to_the_unlimited/