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iPhone 8/Plus (Fixed in 11.0.2) Iphone 8 plus crackling static noise in earpiece during calls

ghsNick said:
So theirs were creaking too?
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Yup.
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PBz said:
Just to clarify, Genius said they could repair the speaker/hardware? I guess that is good news and bad news..

I am kind of in the camp of knowing I have AppleCare+. I love the phone.. I don’t want to go Android or back to 7 or 6S.
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Yeah they are able to repair and replace. In other words keep going to them until you have a device with no sound issue. That’s what I’m doing.
 
Chopper read said:
I think the worst thing about this is not knowing if it’s software or hardware. If software I have no problem in waiting for a fix. The problem is if it’s hardware and we are stuck with a phone that is not fit for purpose.

If no fix in a couple of weeks I’ll return mine and cancel my contract. Then wait. I still won’t buy a Android phone
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If this was software problem why not have shown up on other devices ?

Since just 8 must be different hardware then other devices. So hardware problem specific to 8 ??
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Gmbb55 said:
By myself as I walked in. She said bc it’s crackling outside it’s probably a hardware issue and the ear piece needs replacement. The phone is too new so they aren’t doing repairs yet. Even after 14 they can replace the devise if repairs don’t fix the issue.
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Still, why purchase and deal with this.

Hope not similar parts or issue with X. 1st gen too. Just release product and deal with carnage. What a mess
 
Akex9 said:
Just want to add, Space grey 8+ 64 here running 11.0.1 have the same issues since 9/22. I’ve tried pretty much everything mentioned in this thread and nothing has helped so far. One thing I’ve noticed though is every single time I call my voice mail I hear the crackle and every single time I call UPS I don’t hear it. Even testing back and forth between the two numbers over 10 times since putting on 11.0.1 today. Something is different between these two types of connections causing this on the VM #. I won’t speculate but just wanted to share. Other then the above my 8+ has been solid.
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All you guys need to stick it to the man and return your 8s if they're not perfect and they won't switch you out with a brand new one. Just return it and but a SIM Free version. They have plenty of these in my town.
 
I hate to be "that guy" but I just got my 8+ in the mail an hour ago and made one phone call - sounded crystal clear. Does this buzzing happen every call? Is there a way to test to see if my 8+ has it?

Just did a second call, other than normal cellular background noise, didn't notice anything big.
 
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Dlanod said:
If it's not fixed within 14 days mine is going back - too much money for poor design and build..........if that turns out to be the issue and if they do exchange handsets later, you're into the Apple screen lottery. The 8+ I have is perfect every other way.....grrrrr..........
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What do you mean by the apple screen lottery?
 
BigMcGuire said:
I hate to be "that guy" but I just got my 8+ in the mail an hour ago and made one phone call - sounded crystal clear. Does this buzzing happen every call? Is there a way to test to see if my 8+ has it?
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It’s intermittent - call your voicemail and toggle the speaker off and on. Sounds like rice crispies popping!
 
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Wags said:
If this was software problem why not have shown up on other devices ?

Since just 8 must be different hardware then other devices. So hardware problem specific to 8 ??
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Still, why purchase and deal with this.

Hope not similar parts or issue with X. 1st gen too. Just release product and deal with carnage. What a mess
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Well if you don’t wanna deal with it I guess go back to your old devise. And that’s funny. If this phone that’s been established already has this many issues I can only imagine the x.
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FunkyTang said:
All you guys need to stick it to the man and return your 8s if they're not perfect and they won't switch you out with a brand new one. Just return it and but a SIM Free version. They have plenty of these in my town.
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How is that sticking it to the man. Lol
 
FunkyTang said:
All you guys need to stick it to the man and return your 8s if they're not perfect and they won't switch you out with a brand new one. Just return it and but a SIM Free version. They have plenty of these in my town.
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This reply made no sense.
 
Dlanod said:
It’s intermittent - call your voicemail and toggle the speaker off and on. Sounds like rice crispies popping!
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I have to be lucky then. I can't get it to crackle or anything - switched back and forth at least 5 times.

Cool. Thanks for your help.

Hope Apple resolves this for the rest of ya'll quickly :(.
 
I have sensitive ears and it seems to me when the clicking is going on the phone audio itself seems a little fuzzy to mine as well. I’m coming from a 5s though and not used to this lte hd voice stuff so that could be normal dunno
 
BigMcGuire said:
I have to be lucky then. I can't get it to crackle or anything - switched back and forth at least 5 times.

Cool. Thanks for your help.

Hope Apple resolves this for the rest of ya'll quickly :(.
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On 9/23 I hard reset and it seemed fine for the last couple days. Then started doing it again today. Tried another hard reset today and had no luck.
 
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FunkyTang said:
All you guys need to stick it to the man and return your 8s if they're not perfect and they won't switch you out with a brand new one. Just return it and but a SIM Free version. They have plenty of these in my town.
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Tried that on 9/23, was told they wouldn’t have stock of the plus in for a week or two (Verizon). They could warranty me one and I’d have it in 5 days but after reading so many people have had there replacements with the same problem it seems like a waste of time until Apple acknowledges the problem. If we still don’t have a solution by my 14 days I’ll just return and go back to the 6.
 
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All IOS 11.01 just hit please d/l and report if the problem is fixed............

CC
 
BigMcGuire said:
I hate to be "that guy" but I just got my 8+ in the mail an hour ago and made one phone call - sounded crystal clear. Does this buzzing happen every call? Is there a way to test to see if my 8+ has it?

Just did a second call, other than normal cellular background noise, didn't notice anything big.
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I posted the same thing. Then had 10 min call in quiet environment.
 
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Recent spokesperson statement: "Apple said in a statement that the issue only comes up in a “small number” of cases and that the company is working on a software update to fix the problem. “We are aware of the issue which is affecting customers in a small number of cases,” an Apple spokesperson said. “Our team is at work on a fix, which will be included in an upcoming software release.”"
 
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Akex9 said:
On 9/23 I hard reset and it seemed fine for the last couple days. Then started doing it again today. Tried another hard reset today and had no luck.
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PBz said:
I posted the same thing. Then had 10 min call in quiet environment.
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OK thanks for the info. I just had a 23 min call with my mom (good excuse to call!) :) and tried the speakerphone on/off thing and did 3-4 calls to voicemail in a quiet environment (after call with mom). No static. My mom was emptying grocery bags which at first made me freak out but when she stopped, it was perfect. So far I haven't been able to reproduce it, but I did just do a hard reset before these calls (just to try it).

ajep said:
Recent spokesperson statement: "Apple said in a statement that the issue only comes up in a “small number” of cases and that the company is working on a software update to fix the problem. “We are aware of the issue which is affecting customers in a small number of cases,” an Apple spokesperson said. “Our team is at work on a fix, which will be included in an upcoming software release.”"
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Well that's good news :).
 
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I honestly think it’s just a bug, hopefully found and fixed quickly. I think it’s related to the fact that they turned the ear piece speaker into a full speaker for more stereo sound on the 8. And outside of the crackle during calls it sounds great (music).
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ajep said:
Latest update - Apple are working on a fix which will be rolled out as a software update... would have helped if it could have been today's software update but there we have it... https://www.theverge.com/circuitbre.../iphone-8-crackling-apple-confirms-fix-coming
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Awesome!! Thank you
 
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