And the endless repeating there is a battery issue with no mention that these phones will be replaced just like any other product that has a recall is very one sided. But no, let's just keep repeating the same thing over and over again. With no mention of the issue being in progress to be resolved. There is a massive difference in the mood in this thread compared to what you read from most of the tech community in their reviews like Erica Griffin's. When the only picture you paint is one of doom, yeah I would call that doom mongering. Then you got people like Lisa, John, Flossy and many others addressing the issue just like myself. Which is, I'm keeping mine and waiting for the replacement, because it's still one of the best phones. Simple.
And I got rid of mine and am waiting for the fixed replacement because I also loved my Note 7. My husband is also waiting for his Note 7 replacement. I am having a bit of trouble with my interim S7 so that might be going back this week. If it jeopardizes my ability to get my Note7 to return the S7, I'll hang onto it.
Meanwhile I'm joining a perfectly legitimate measured discussion wondering how this will affect Samsung going forward. My own post acknowledged the excellent points
@Oohara made about the opportunities Samsung has to come out of this in a better position going forward. I merely pointed out some of the issues they would need to tackle and overcome along the way.
It's not doom and gloom, it is simple discussion. People are making different points from different perspectives with basically the same goal in mind: seeing Samsung emerge from this in a good position to bring strong products to the market so that Apple isn't running unopposed--which would be bad for customers. I think this competiton between them was spurring Samung in particular to innovation. The iris scanner was brilliant and it worked surprisingly well for a new feature.
It is not doom and gloom to acknowledge the difficulties and challenges Samsung is facing. This is an unprecedented situation in the smart phone industry. Because phones are sold through carriers, stores and individuals, there is a unique level of difficulty in executing a smooth recall and replacement program. Read all the various posts across the web about the difficulties customers have faced in trying to return their Note 7s. This is not anything like anything we've seen in the auto industry. There is no real good analogue to compare this situation to.
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I was so set on the note 7 I fancied a change from ios im not fussed about eco systems, I just like the most hitech phone when my contract is up.
Due to not even knowing when they will come back iphone 7 plus it was. Im not that excited about it but still is a great phone. Its a shame and such a big **** up by samsung.
I empathize. I've admired Note phones since around Note 4. I wanted to try one out for ages but a mix of not being able to financially and my husband constantly warning me away from Android kept me away. And I also felt they had some growing up to do in the way they conducted themselves in terms of their rather immature approach to advertising and competing against Apple in kind of a snarky schoolkid way.
But I kind of kept an eye on them. Finally I was hearing so many good things about Android on Samsung Galaxy flagships. It was like they were emerging from an awkward adolescent phase and finally finding their identity. It was not just about copying Apple or showing up Apple anymore but bringing this beautiful device to the market. Their advertising reflected what they wanted the Note 7 to do for me. You could tell some pride went into the design and execution. And my own personal circumstances finally aligned that it made sense for me to give this a go. Doh! Not the introduction to Samsung and Android I was hoping for. To their credit, the device was so beautiful and fun that it did managed to make a good and positive impression the short time that I had it. Enough that I'm willing to be magnanimous about this mess.
You said it so well. It's a shame and a real mess up. I think they've tried very hard to do this right. But they did make another blunder in not working with CPSC in the US first. I don't quite know the details of how they've handled returns in the other countries. There are so many bureaucracies to coordinate with. The carriers, the governments, individual customers, lawyers. It has got to be complicated and confusing for a large corporation that was not known to be fast on its feet dealing with customer service issues to begin with and was apparently trying to turn that part of their business around, too.
I think they also failed to convey the urgency of the situation soon enough. I look back over the initial communications I got from them and AT&T and it doesn't really spell out the potential danger at all. It's rather easy wording to shrug off. And many did.
I read people in USA get $25 credit and people in India get free VR but people in Canada get squat, that's why I'm keeping the accessories.
