Phones Galaxy Note 7

[Fernandez21]

I honestly believe Samsung know more than they are saying.

As for reports, we only know about those which garnered media attention. I'm sure there are incidents that were never reported to the media, just folks returned devices to the carrier or Samsung directly.

Given it seems they tried to cover up one incident, is it hard to imagine there were others that were successfully covered up.

It also seems if Samsung's own claims that the Chinese model was safe, yet we heard rumblings of reported incidents, why have they pulled all devices in China and issued a massive public apology to the Chinese people. Does the fact that they claimed incidents in China were fake and there were no problems with Chinese handset, and yet the withdrawal and apology seem like two completely polar opposites. The apology sounds more of an admittance that there was indeed something wrong.


I suspect Samsung have worked out the issue, but unless someone leaks information about it from the inside, we will never know.

There has been a post on XDA from someone who claimed to work for Samsung in Seoul saying there has already been some high powered resignations inside the mobile division because of this.


If the report of its engineers unable to replicate the issue is true, it answers the question as to whether they actually did anything after first recall ... it looks likely they did indeed simply stick a black sticker on the box and flash a firmware to make the battery green, thus never resolving the issue but at same time blaggarding and assuring their customers, the carriers and the CSPC they had.

I think regular consumers will comeback as long as the new phones are good. It will be slowly though. But i do wonder about their carrier relations after this ordeal. Will all carriers be onboard or will Samsung have to make more concessions to remain in their good graces? And what of the sales people, will they steer people away from Samsung?

I wonder how all this returning and switching phones is screwing with their commissions, the rep that handled my recall swap was different than the rep who did my preorder, and I may get a different rep when i take it back, so how will commission work with them? If the first 2 reps i delt with dont get their commission, even though it wasnt their fault, how likely are they to recommend the next Samsung phone that comes out over the tried and reliable iPhone? Or who knows, maybe HTC can somehow sneak their way back in?

 

[Fernandez21]

Does anyone know how to get the Samsung Notes app on the Note 5? I have taken some notes but they dont sync back to Snote.

 

[MRU]

Does anyone know how to get the Samsung Notes app on the Note 5? I have taken some notes but they dont sync back to Snote.

You could try side loading the apk

http://www.apkmirror.com/apk/samsun...samsung-notes-1-1-00-27-android-apk-download/

 

[Fernandez21]

You could try side loading the apk

http://www.apkmirror.com/apk/samsun...samsung-notes-1-1-00-27-android-apk-download/

Well, that didn't work. It won't sync with my account.

 

[MRU]

Well, that didn't work. It won't sync with my account.

Likely has to have the new Grace UX or Samsung's new Backup baked into the OS

 

[bmac4]

I don't remember the bendgate issue being splashed across the front pages and on the main international TV news headlines 24 7?

It was pretty large coverage on all US news. I said close to what we are seeing now, but a phone catching fire is just a bit different then a phone bending.

 

[The Game 161]

Most people I know who would want one, would realise this issue was limited to the Note 7 and wouldn't imagine they'd do it twice, but would probably be reluctant to be an early adopter.

But this is the thing it isn't note 7 people think it is. The average customer is saying Samsung phone

5 people today asked me hope you haven't brought that Samsung phone that blows up

They don't see note 7 they see Samsung phone. That's the problem

Nobody at my work would consider another Samsung anytime soon. Which is a damn shame

 

[Truefan31]

Inability to call 911, doctor, family, etc. because of touch disease defect is critical to most people except for maybe apologists. And, any device with lithium battery has potential to smoke.

Difference is the note 7 could be the reason you need to call 911. This has nothing to do with Apple, because this is unprecedented for a smartphone manufacturer.

Like technobuffalo said the note 7 has the highest chance of catching fire of a smartphone. Hence the end of the note 7. It's funny how some try to spin this. It's a colossal failure for Samsung. You're talking a 900 phone that lasted barely two months because of self inflicted flaws that cause a safety hazard. Samsung is finally now tellin owners don't even use it period.

These companies don't care about you.

 

[Truefan31]

But this is the thing it isn't note 7 people think it is. The average customer is saying Samsung phone

5 people today asked me hope you haven't brought that Samsung phone that blows up

They don't see note 7 they see Samsung phone. That's the problem

Nobody at my work would consider another Samsung anytime soon. Which is a damn shame

And Samsung only has themselves to blame.

 

[Truefan31]

But this is the thing it isn't note 7 people think it is. The average customer is saying Samsung phone

5 people today asked me hope you haven't brought that Samsung phone that blows up

They don't see note 7 they see Samsung phone. That's the problem

Nobody at my work would consider another Samsung anytime soon. Which is a damn shame

And Samsung only has themselves to blame.

 

[Klyster]

But this is the thing it isn't note 7 people think it is. The average customer is saying Samsung phone

5 people today asked me hope you haven't brought that Samsung phone that blows up

They don't see note 7 they see Samsung phone. That's the problem

Nobody at my work would consider another Samsung anytime soon. Which is a damn shame

Fair enough I guess, but most people at my work have Samsung phones and no one but a couple of us actually care that much about phones and the Note saga isn't really even talked about at length.

I work in the automotive trade, we comply new and imported vehicles and at the moment the Takata airbag issue, which has actually killed people and involves numbers that make the Note numbers pale in comparison, is slowly playing out.
The amount and variation of the vehicles involved, is quite large.
People are still buying cars affected and you don't hear people saying they won't buy X brand car because it may kill them. And there's a lot of X's..

We are quite insular here on these forums. We tend to think the majority think like we do but they don't.
The general public tend to forget these kind of things pretty quickly.
I'm sure you're right though and the media will sway people's opinions but only for a moment, imo..

Then the S8 will come out (and who knows how many other galaxy models in emerging markets) and if it gets great marketing and positive media attention and doesn't catch fire, people will be quick to dismiss the danger factor but I guess they might not actually buy one until they've been in the wild for a while.

Samsung will probably drop the Note name, something I remember saying wouldn't happen a short while ago lol, and release what would have been the Note and most people probably wouldn't know the difference.

But I could be totally wrong though lol

 

[bmac4]

I think regular consumers will comeback as long as the new phones are good. It will be slowly though. But i do wonder about their carrier relations after this ordeal. Will all carriers be onboard or will Samsung have to make more concessions to remain in their good graces? And what of the sales people, will they steer people away from Samsung?

I wonder how all this returning and switching phones is screwing with their commissions, the rep that handled my recall swap was different than the rep who did my preorder, and I may get a different rep when i take it back, so how will commission work with them? If the first 2 reps i delt with dont get their commission, even though it wasnt their fault, how likely are they to recommend the next Samsung phone that comes out over the tried and reliable iPhone? Or who knows, maybe HTC can somehow sneak their way back in?

I think this is great point, and one I had not thought about. If this in any way affected someone's commissions, I bet they won't be recommending a Samsung in the near future. Money talks louder then anything, and if Samsung is hurting the carrier and its employees wallets. We may see a lot more damage then people think. I know I would not recommend a Samsung phone if it hurt my commission. I would not want to get burned again.

 

[bmac4]

Fair enough I guess, but most people at my work have Samsung phones and no one but a couple of us actually care that much about phones and the Note saga isn't really even talked about at length.

I work in the automotive trade, we comply new and imported vehicles and at the moment the Takata airbag issue, which has actually killed people and involves numbers that make the Note numbers pale in comparison, is slowly playing out.
The amount and variation of the vehicles involved, is quite large.
People are still buying cars affected and you don't hear people saying they won't buy X brand car because it may kill them. And there's a lot of X's..

We are quite insular here on these forums. We tend to think the majority think like we do but they don't.
The general public tend to forget these kind of things pretty quickly.
I'm sure you're right though and the media will sway people's opinions but only for a moment, imo..

Then the S8 will come out (and who knows how many other galaxy models in emerging markets) and if it gets great marketing and positive media attention and doesn't catch fire, people will be quick to dismiss the danger factor but I guess they might not actually buy one until they've been in the wild for a while.

Samsung will probably drop the Note name, something I remember saying wouldn't happen a short while ago lol, and release what would have been the Note and most people probably wouldn't know the difference.

But I could be totally wrong though lol

I think there is a big difference here, but if you would like to compare car companies mistakes with Samsung, let's do. So back in the early 2000s, Ford released their Explorer here in the states. They came with Firestone tires on them. Turns out, there were some issues with the tires that were causing blowouts and it caused people to wreck. I believe there were some deaths. There was a recall, and Ford stopped using Firestone tires on the Explorer. Firestone has just in the last couple of years started to come back again. They have seen an almost 15 year low.

Now I think this was much worse then Samsung because it killed people, but it took Firestone 12+ years to get back. I can't imagine Samsung won't see at least a year of repercussions for this.

 

[JaySoul]

But this is the thing it isn't note 7 people think it is. The average customer is saying Samsung phone

5 people today asked me hope you haven't brought that Samsung phone that blows up

They don't see note 7 they see Samsung phone. That's the problem

Nobody at my work would consider another Samsung anytime soon. Which is a damn shame

Got me Samsung S7 Edge yesterday. Showed it to my Dad (never used a smartphone).

"That isn't one of those Samsungs that blows up, is it?"

 

[yPree]

 

[widgeteer]

Fair enough I guess, but most people at my work have Samsung phones and no one but a couple of us actually care that much about phones and the Note saga isn't really even talked about at length.

I work in the automotive trade, we comply new and imported vehicles and at the moment the Takata airbag issue, which has actually killed people and involves numbers that make the Note numbers pale in comparison, is slowly playing out.
The amount and variation of the vehicles involved, is quite large.
People are still buying cars affected and you don't hear people saying they won't buy X brand car because it may kill them. And there's a lot of X's..

We are quite insular here on these forums. We tend to think the majority think like we do but they don't.
The general public tend to forget these kind of things pretty quickly.
I'm sure you're right though and the media will sway people's opinions but only for a moment, imo..

Then the S8 will come out (and who knows how many other galaxy models in emerging markets) and if it gets great marketing and positive media attention and doesn't catch fire, people will be quick to dismiss the danger factor but I guess they might not actually buy one until they've been in the wild for a while.

Samsung will probably drop the Note name, something I remember saying wouldn't happen a short while ago lol, and release what would have been the Note and most people probably wouldn't know the difference.

But I could be totally wrong though lol

Gee, that last part sounds so familiar...

 

[Johns12]

I think there is a big difference here, but if you would like to compare car companies mistakes with Samsung, let's do. So back in the early 2000s, Ford released their Explorer here in the states. They came with Firestone tires on them. Turns out, there were some issues with the tires that were causing blowouts and it caused people to wreck. I believe there were some deaths. There was a recall, and Ford stopped using Firestone tires on the Explorer. Firestone has just in the last couple of years started to come back again. They have seen an almost 15 year low.

Now I think this was much worse then Samsung because it killed people, but it took Firestone 12+ years to get back. I can't imagine Samsung won't see at least a year of repercussions for this.

There are other reasons Firestone had trouble. Most of their tires were not rated well and were expensive. Competition from newer manufactures hit (Kuhmo, Hankook, etc) with much better pricing and quality in comparison.

 

[bmac4]

There are other reasons Firestone had trouble. Most of their tires were not rated well and were expensive. Competition from newer manufactures hit (Kuhmo, Hankook, etc) with much better pricing and quality in comparison.

I agree there were other factors, but the damage from the recall and not putting them back the Explorer ended up being the death of Firestone for about a decade or more.

I think there is also more to the Note 7 then just the battery. Rushing was what cost them, and they were pushing the limits of what kind of heat a closed up phone can handle. I think if the reason for the phone exploding is ever released, we will see more then just a faulty battery.

 

[Johns12]

I think this is great point, and one I had not thought about. If this in any way affected someone's commissions, I bet they won't be recommending a Samsung in the near future. Money talks louder then anything, and if Samsung is hurting the carrier and its employees wallets. We may see a lot more damage then people think. I know I would not recommend a Samsung phone if it hurt my commission. I would not want to get burned again.

People buy many other Samsung models in addition to the Note 7. The 7 was probably the lowest selling model. Although this may be a commission problem for some salespeople, I doubt they would not recommend Samsung S3s, S7s, etc. Especially since I hear many people are replacing their Note 7s with other Samsung phones.
[doublepost=1476276108][/doublepost]

I agree there were other factors, but the damage from the recall and not putting them back the Explorer ended up being the death of Firestone for about a decade or more.

I think there is also more to the Note 7 then just the battery. Rushing was what cost them, and they were pushing the limits of what kind of heat a closed up phone can handle. I think if the reason for the phone exploding is ever released, we will see more then just a faulty battery.

I agree. I think we will hear what the reasons for the Note 7 problems are. Investigations will be done by not only Samsung. Governmental agencies are also involved.

 

[mclld]

Too perfect, for those who dont get it this is an anime called Deathnote.

 

[bmac4]

People buy many other Samsung models in addition to the Note 7. The 7 was probably the lowest selling model. Although this may be a commission problem for some salespeople, I doubt they would not recommend Samsung S3s, S7s, etc. Especially since I hear many people are replacing their Note 7s with other Samsung phones.
[doublepost=1476276108][/doublepost]

I agree. I think we will hear what the reasons for the Note 7 problems are. Investigations will be done by not only Samsung. Governmental agencies are also involved.

You may be right that they try to sell them other Samsung phones, but also this might have put a really bad taste in some of their mouths. Also not to say this happens much, but some customers may blame the sales person for selling them the phone. People put blame on other that have nothing to do with the problem all the time. I don't know, carriers may be a bit upset right now.

To me this whole situation sucks. The Note 7 was an amazing phone that had the potential to go down as one of the best. It had it all: awesome screen, great design and form factor, pretty good speaker, great chip specs, awesome camera, and big battery. I think the smartphone industry is worse now without it. For the customer this is the worst thing to happen. This was had the chance to really push OEMs to be super creative to keep up. Samsung has to redeem theirselves for the S8.

 

[Radon87000]

If they could have fixed it, they wouldn't have recalled the device and rushed it back out to market within 2 weeks. It should have been tested thoroughly with a comprehensive investigation. Companies don't just abandon hundreds of millions in development and tooling if the reason isn't good enough.

The S8 is already affected by this because it'll be the first phone released by Samsung after pulling a device for serious safety issues. The smart thing would have been to sort out the Note and restore public opinion.

They probably didnt try hard enough because the device is already tainted.The first recall already had a damaging effect on their finances and reputation.Had they done a comprehensive investigation and taken their time in fixing exactly what was wrong and after applying that fix to millions of devices,the device would have come out near the S8 time frame and they probably dont want this device release anywhere near the S8 as both these devices instead of one would be under heavy scrutiny.Now at least they only hve to worry about 1 device.

 

[bmac4]

They probably didnt try hard enough because the device is already tainted.The first recall already had a damaging effect on their finances and reputation.Had they done a comprehensive investigation and taken their time in fixing exactly what was wrong and after applying that fix to millions of devices,the device would have come out near the S8 time frame and they probably dont want this device release anywhere near the S8 as both these devices instead of one would be under heavy scrutiny.Now at least they only hve to worry about 1 device.

Well they now have to knock that one out of the park.

 

[bmac4]

Is anyone seriously considering keeping their Note 7? I am just curious because right now there is no one forcing people to do so. Is it worth the danger for some to keep it?

 

[Fernandez21]

Is anyone seriously considering keeping their Note 7? I am just curious because right now there is no one forcing people to do so. Is it worth the danger for some to keep it?

Considered it, but 1, no phone is worth endangering my family, and 2, if something were to happen i would be liable for the damages instead of Samsung.