Phones Galaxy Note 7

[The-Real-Deal82]

I think they have. They had to offer replacements for faulty batteries in the iPod Nano 1 as it was a fire risk, they've had endless yellow screen replacement programmes and they've replaced more laptops due to faulty GPUs then they probably sold new!
The only difference is they don't get mass media coverage although when they mess up iOS updates they do. Especially the alarm bug.

I disagree about Apple not getting the coverage when they screw up. It was only 2 years ago bendgate hit the headlines and in the UK we had chavs strolling into Apple Stores and breaking handsets. I think Apple get it worse of any of the major manufacturers due to their status within the industry. Still, in the smartphone era I can't remember anything on the scale of the Note 7. It's cost Samsung well over a £1b. The nearest thing Apple have had to deal with is tax evasion lol.

 

[Bacong]

I disagree about Apple not getting the coverage when they screw up. It was only 2 years ago bendgate hit the headlines and in the UK we had chavs strolling into Apple Stores and breaking handsets. I think Apple get it worse of any of the major manufacturers due to their status within the industry. Still, in the smartphone era I can't remember anything on the scale of the Note 7. It's cost Samsung well over a £1b. The nearest thing Apple have had to deal with is tax evasion lol.

I think the news would be more ravenously covering this if it was an Apple product due to what you mentioned.

 

[The-Real-Deal82]

Hardly surprising, in the UK and maybe Europe they only sold about 44000 pre orders and not one has had a fault reported.
One guy was interviewed on the radio and he stated he has had ZERO issues with his and it hasn't damaged his opinion of Samsung one bit or will it stop him buying Samsung.

Did you listen to the Jeremy Vine show on Radio 2 today?

 

[TheRealAlex]

Maybe Samsung will design better devices now

 

[nj1266]

I am just wondering where the OP of this thread is??

 

[Klyster]

Jamez is suspended, for some reason...

 

[Sevanw]

I don't think there was a single case in Canada. A little odd. You'd think there'd be at least one case.
The fact that they cancelled production obviously means they can't find the cause of the issue. An article from the ap said Samsung's engineers couldn't replicate the problem. So, either this a very real f up. Or one of the biggest corporate sabatoge schemes going. If it is a design flaw, every unit should be affected. Not "might" be affected. If that's the case, why can't Samsung engineers replicate the meltdown? They're putting it through nonstop stress test. Also, if it's truly a real design flaw, surely at least one store demo unit somewhere should have had a meltdown. Those things are plugged in day and night.

CPSC had to get a subpoena to retrieve the Note 7 that melted on the southwestern plane. Will be interesting to see the results.

 

[Klyster]

The first note 7 ignited here in NZ today....

Glad I handed mine back before I was told to.

Gutted though, I preferred it to this S7 edge, but the edge is nice, just not as nice.
At least I can use VR and have the same soc, camera, ram etc...

 

[The-Real-Deal82]

I don't think there was a single case in Canada. A little odd. You'd think there'd be at least one case.
The fact that they cancelled production obviously means they can't find the cause of the issue. An article from the ap said Samsung's engineers couldn't replicate the problem. So, either this a very real f up. Or one of the biggest corporate sabatoge schemes going. If it is a design flaw, every unit should be affected. Not "might" be affected. If that's the case, why can't Samsung engineers replicate the meltdown? They're putting it through nonstop stress test. Also, if it's truly a real design flaw, surely at least one store demo unit somewhere should have had a meltdown. Those things are plugged in day and night.

CPSC had to get a subpoena to retrieve the Note 7 that melted on the southwestern plane. Will be interesting to see the results.

Design flaws don't always show on every unit. As a design engineer we test our products which have to meet strict European standards and over the years I have never seen identical behaviour with every product tested. You have to take into account material batches and various other elements. This could be a mixture of hardware and software causing the issue. We know from commenting on here than no phone behaves the same way as every other.

It must be true enough for Samsung to abandon production completely. If it was some random conspiracy stretching around the globe lol, I think Samsung would have addressed that by now.

 

[Radon87000]

Design flaws don't always show on every unit. As a design engineer we test our products which have to meet strict European standards and over the years I have never seen identical behaviour with every product tested. You have to take into account material batches and various other elements. This could be a mixture of hardware and software causing the issue. We know from commenting on here than no phone behaves the same way as every other.

It must be true enough for Samsung to abandon production completely. If it was some random conspiracy stretching around the globe lol, I think Samsung would have addressed that by now.

Or maybe they just didnt want more "Note 7 catching fire news" overshadowing the S8 hype.They could have fixed the issue maybe if given more time but then there is potential for not only the N7 sales but also the S8 sales to be affected.Hence they took the lesser of the two evils

 

[The-Real-Deal82]

Or maybe they just didnt want more "Note 7 catching fire news" overshadowing the S8 hype.They could have fixed the issue maybe if given more time but then there is potential for not only the N7 sales but also the S8 sales to be affected.Hence they took the lesser of the two evils

If they could have fixed it, they wouldn't have recalled the device and rushed it back out to market within 2 weeks. It should have been tested thoroughly with a comprehensive investigation. Companies don't just abandon hundreds of millions in development and tooling if the reason isn't good enough.

The S8 is already affected by this because it'll be the first phone released by Samsung after pulling a device for serious safety issues. The smart thing would have been to sort out the Note and restore public opinion.

 

[Sevanw]

Design flaws don't always show on every unit. As a design engineer we test our products which have to meet strict European standards and over the years I have never seen identical behaviour with every product tested. You have to take into account material batches and various other elements. This could be a mixture of hardware and software causing the issue. We know from commenting on here than no phone behaves the same way as every other.

It must be true enough for Samsung to abandon production completely. If it was some random conspiracy stretching around the globe lol, I think Samsung would have addressed that by now.

This problem is being made to be such a massive defect. If that's the case, we should be seeing a helluva lot more cases. Why is it that all the tech forums out there have not had one single member report an issue. As I said, websites are saying power down your devices IMMEDIATELY. Tech sites are reporting with such urgency. Making it seem like a device is about to explode every hour. People on this thread are reacting the same way. Not a single display unit anywhere has caught fire. Why is it that Samsung can't replicate the problem? Why is it, nobody wants to return their device for inspection. Sorry, but there's something not adding up. Can't wait to see what that Southwestern device shows.

 

[Fernandez21]

Really? Conspiracy theories now?

 

[The-Real-Deal82]

This problem is being made to be such a massive defect. If that's the case, we should be seeing a helluva lot more cases. Why is it that all the tech forums out there have not had one single member report an issue. As I said, websites are saying power down your devices IMMEDIATELY. Tech sites are reporting with such urgency. Making it seem like a device is about to explode every hour. People on this thread are reacting the same way. Not a single display unit anywhere has caught fire. Why is it that Samsung can't replicate the problem? Why is it, nobody wants to return their device for inspection. Sorry, but there's something not adding up. Can't wait to see what that Southwestern device shows.

Enough devices have caught fire for this to be a serious concern. Car companies don't wait for every car affected by a flaw to crash before they order a recall. Phones aren't all going to catch fire at once lol. This issue involves the potential to cause serious injury or worse so Samsung absolutely have to act on this.

So do you think the big bad Apple have recruited people all over the world to rig their devices to catch fire? I'm glad some of you are not in R&D lol.

 

[The-Real-Deal82]

Jamez is suspended, for some reason...

I'm sure he has a second profile

 

[apolloa]

Did you listen to the Jeremy Vine show on Radio 2 today?

Radio 2!!!! Blimey mate you think I'm all sophisticated with exquisite taste or something lol??
Alas I would have been busy working if it's on during the daytime, no radio in my office!
Why do you ask?

 

[Sevanw]

Enough devices have caught fire for this to be a serious concern. Car companies don't wait for every car affected by a flaw to crash before they order a recall. Phones aren't all going to catch fire at once lol. This issue involves the potential to cause serious injury or worse so Samsung absolutely have to act on this.

So do you think the big bad Apple have recruited people all over the world to rig their devices to catch fire? I'm glad some of you are not in R&D lol.

Oh Jeez, don't bring Apple into this. I'm looking at the whole picture. The car reference was a bad one as they always find the issue that's wrong. And that's a service bulletin to fix the issue. In the case of the Note, you don't find it the least bit curious that the people are not returning their devices to be inspected? Are you not interested to see what they come up with in that southwestern air incident? As big as this is, I feel there should be more cases the way it's being reported. Samsung has been making phones for ages and now they have an issue with batteries overheating? And to top it off they can't find the issue? Their one of the biggest spenders in R&D. Even with all the people they have working on it, including third party battery specialists, they still can't replicate the issue?

 

[apolloa]

That is not really true. Apple gets some pretty heavy conversation when they screw up. Remember antenna gate, scratch gate, or bend gate. Those were things that got talked about for months. The difference is, none of them endangered people. The Note 7 has the potential to.

I don't remember the bendgate issue being splashed across the front pages and on the main international TV news headlines 24 7?

 

[The-Real-Deal82]

Radio 2!!!! Blimey mate you think I'm all sophisticated with exquisite taste or something lol??
Alas I would have been busy working if it's on during the daytime, no radio in my office!
Why do you ask?

Ha, I listen through my PC while I'm working with headphones. My office is deathly quiet apart from Skype calls and people being shown round lol.

I only asked as they discussed the Note 7 during their lunchtime debate. They had one owner who had experienced a fire with his and general Samsung smartphone owners who were unhappy with customer service and devices getting hot.

 

[The-Real-Deal82]

I don't remember the bendgate issue being splashed across the front pages and on the main international TV news headlines 24 7?

It was a news headline and discussed through the national media at the time, but for perspective it was nowhere near as serious as a phone that catches fire, let's be fair.

 

[The-Real-Deal82]

Oh Jeez, don't bring Apple into this. I'm looking at the whole picture. The car reference was a bad one as they always find the issue that's wrong. And that's a service bulletin to fix the issue. In the case of the Note, you don't find it the least bit curious that the people are not returning their devices to be inspected? Are you not interested to see what they come up with in that southwestern air incident? As big as this is, I feel there should be more cases the way it's being reported. Samsung has been making phones for ages and now they have an issue with batteries overheating? And to top it off they can't find the issue? Their one of the biggest spenders in R&D. Even with all the people they have working on it, including third party battery specialists, they still can't replicate the issue?

Don't bring Apple into this? As if your insinuations were not enough when stoking your conspiracy eh?

 

[The Game 161]

If they could have fixed it, they wouldn't have recalled the device and rushed it back out to market within 2 weeks. It should have been tested thoroughly with a comprehensive investigation. Companies don't just abandon hundreds of millions in development and tooling if the reason isn't good enough.

The S8 is already affected by this because it'll be the first phone released by Samsung after pulling a device for serious safety issues. The smart thing would have been to sort out the Note and restore public opinion.

This is the issue no matter how good the S8 looks until it appears to be safe I can’t imagine anybody I know going near it.

 

[Klyster]

If they could have fixed it, they wouldn't have recalled the device and rushed it back out to market within 2 weeks. It should have been tested thoroughly with a comprehensive investigation. Companies don't just abandon hundreds of millions in development and tooling if the reason isn't good enough.

The S8 is already affected by this because it'll be the first phone released by Samsung after pulling a device for serious safety issues. The smart thing would have been to sort out the Note and restore public opinion.

Actually, I'd say there will be quite a few phone released by Samsung before the S8.
Flagships for sure, but Samsung have so many different phones in so many markets.

 

[MRU]

I honestly believe Samsung know more than they are saying.

As for reports, we only know about those which garnered media attention. I'm sure there are incidents that were never reported to the media, just folks returned devices to the carrier or Samsung directly.

Given it seems they tried to cover up one incident, is it hard to imagine there were others that were successfully covered up.

It also seems if Samsung's own claims that the Chinese model was safe, yet we heard rumblings of reported incidents, why have they pulled all devices in China and issued a massive public apology to the Chinese people. Does the fact that they claimed incidents in China were fake and there were no problems with Chinese handset, and yet the withdrawal and apology seem like two completely polar opposites. The apology sounds more of an admittance that there was indeed something wrong.


I suspect Samsung have worked out the issue, but unless someone leaks information about it from the inside, we will never know.

There has been a post on XDA from someone who claimed to work for Samsung in Seoul saying there has already been some high powered resignations inside the mobile division because of this.


If the report of its engineers unable to replicate the issue is true, it answers the question as to whether they actually did anything after first recall ... it looks likely they did indeed simply stick a black sticker on the box and flash a firmware to make the battery green, thus never resolving the issue but at same time blaggarding and assuring their customers, the carriers and the CSPC they had.

 

[Klyster]

This is the issue no matter how good the S8 looks until it appears to be safe I can’t imagine anybody I know going near it.

Most people I know who would want one, would realise this issue was limited to the Note 7 and wouldn't imagine they'd do it twice, but would probably be reluctant to be an early adopter.