So I found a 32GB Black Edge+ for 550! However, it's rooted. How hard would it be to resell if I were to pull the trigger on this purchase?
Edit: dam, it seems that with KNOX tripped, I won't be able to get carrier updates; which in return, would make this a hard sell.
I would remind them you have been massively inconvenienced and the major competitor they wish to emulate on many levels would have replaced the phone long before now. It's time to change that rubbish policy! It sounds like they've put you through the mill somewhat here, it's the least they could do. Hope you get it sorted!
and returns with same problem they will escalate it and then they will see about replacement. They are a joke - the staff are perfectly pleasant and i do have some empathy for the poor person at the end of the phone - they are just hindered by the regulations they have to abide by otherwise the threat of losing their jobs.
Terrible service that is. imagine if it was your only phone? This is a category were Samsung needs to take a leaf from apples book, this is the one thing holding me back from trying Samsung. It's no good having the best, top spec phone if it breaks and you're without it for an extended period.
I've seen the edge plus as low as $599 on swappa 2 freaking weeks after it was released. I think it's holding steady at 600-650 depending on carrier. I'll probably pick one up when I get bored with my 6s, I'll bet after the 6s release they tank further and will probably be closer to $500, a sweet phone to get for that price.
Sadly stuff like this is why people decide to change platforms. Just terrible customer service. Hope this gets sorted.I rang them today. They have promised me if it isn't repaired 'this time'
On the other hand - google rang me today and they are FANTASTICALLY helpful. They reached out to me to offer a solution to a problem that I've ran into before and they offered me a possible solution not normally available. So yeah it's a tale of two companies really.
