Got off the phone with Google about an hour ago, not sure what to think about this one as even they were clueless.
1) As I said the manufacturer date on my new replacement P2XL had a build date of 10/22/2017, which is weird as I had assumed most phones people are receiving now are probably well into the Nov/Dec+ dates. Anyways I provide them with pictures as well as the IMEI number of the phone to initiate another RMA (3rd one), and the Google rep asked me to verify I gave them the correct IMEI. Slightly confused as I had just unboxed it, he had me power on the phone and verify the number is correct, as in their system the phone was showing out of warranty and return period. He had no idea why it showed that, and had to get his supervisor's input on this case.
2) After waiting about 10 minutes, he came back and said that they have approved a 3rd RMA and to have me box up this new replacement with the prepaid label I received for the order. He was extremely nice and apologetic, and said that it was disappointing for me having to deal another RMA. I was told that I'll be receiving a new RMA link within 30 minutes so I can place another order.
3) An hour later I get a call back from the same rep, and was told that instead of getting a new RMA order link today, I will first need to drop off this new phone. He stated that in order to prevent issues with my account, and getting double pre-authorization holds on my credit card, that he first wants me to mail the phone back to them. This way as soon as they see that it's on the way back to the warehouse, the will release the previous CC hold so I can do another advanced RMA. Dejected at this point, I told him I appreciate the information, and at this point theres really not much I can do other than to just wait another week hoping for another issue-free device. I was told that he has initiated a call back to me tomorrow to generate the new RMA order, so we'l see if I actually get a call back.
So yeah, I think at this point I'm done. Love the phone but this past month at dealing with a single problem is really putting a sour taste to my mouth. I'll probably be listing the replacement phone I receive next week here on the marketplace for cheap, as I just don't think luck is on my side this time around.
1) As I said the manufacturer date on my new replacement P2XL had a build date of 10/22/2017, which is weird as I had assumed most phones people are receiving now are probably well into the Nov/Dec+ dates. Anyways I provide them with pictures as well as the IMEI number of the phone to initiate another RMA (3rd one), and the Google rep asked me to verify I gave them the correct IMEI. Slightly confused as I had just unboxed it, he had me power on the phone and verify the number is correct, as in their system the phone was showing out of warranty and return period. He had no idea why it showed that, and had to get his supervisor's input on this case.
2) After waiting about 10 minutes, he came back and said that they have approved a 3rd RMA and to have me box up this new replacement with the prepaid label I received for the order. He was extremely nice and apologetic, and said that it was disappointing for me having to deal another RMA. I was told that I'll be receiving a new RMA link within 30 minutes so I can place another order.
3) An hour later I get a call back from the same rep, and was told that instead of getting a new RMA order link today, I will first need to drop off this new phone. He stated that in order to prevent issues with my account, and getting double pre-authorization holds on my credit card, that he first wants me to mail the phone back to them. This way as soon as they see that it's on the way back to the warehouse, the will release the previous CC hold so I can do another advanced RMA. Dejected at this point, I told him I appreciate the information, and at this point theres really not much I can do other than to just wait another week hoping for another issue-free device. I was told that he has initiated a call back to me tomorrow to generate the new RMA order, so we'l see if I actually get a call back.
So yeah, I think at this point I'm done. Love the phone but this past month at dealing with a single problem is really putting a sour taste to my mouth. I'll probably be listing the replacement phone I receive next week here on the marketplace for cheap, as I just don't think luck is on my side this time around.
