I have a new update. Basically, it's a "left hand doesn't know what the right hand is doing" sort of thing.
Yesterday morning my order status still said my order will be ready to pick up shortly, despite it being over 72 hours. Tried calling the store again, no luck. Phone people said everything looks fine. Decided to make the 90 minute drive up to Irvine to actually speak with someone. I explained the situation to the check-in associate who immediately got a manager to speak with me. He looked over the order, confirmed they don't have that band in stock, and he wasn't sure what happened. He went to the back to check some things from the store's end.
Soon he came back and said they received the order Friday morning when it came in, however they never actually had the band in stock so they sent notice in the system back to the web order team that it wasn't available there. The web order system or team or whatever is supposed to then update the order alert the customer, etc. and that is where the disconnect is happening, I haven't been told anything nor has my order been updated to reflect that. What's even more odd is that the phone associate I spoke with the other day said everything looks fine with the order on their system and the store just has to pull the item and set it aside. The manager wasn't even sure how I was able to select that band for in-store pickup Friday morning if they never even had it to begin with.
He also said that starting with this Series 9 launch, this location was just added as the second location in Orange County to carry Apple Hermes products in store, the other being South Coast Plaza, so if that played any part of this hiccup happening, who knows.
So, no band, no dice. But hey, at least it was beautifully sunny on the drive back home, I had lunch in Dana Point and took some photos with my new 15 Pro Max.
My only recourse at this point is to call the EPP sales team and tell them what the store manager said, and see what can be done. I'll likely just ask for a refund and then keep checking the system for if and when an orange Kilim band shows up.