I immediately had to search for that band - first time, I see it. Great colors - I am somewhat releaved, that it is not available for 45 cm watches...
One less to hunt for. 😇
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Hermès Edition Owners Thread
- Thread starter btrach144
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One less to hunt for. 😇
Amazing noir 41 kilim deal https://forums.macrumors.com/threads/discounts-sales-on-oem-bands.2219462/post-33093278
Your Apple Watch Hermès pics are National Geographic-esque. Love every one you post. Keep them coming, please. 😎
Kraft/Orange. And an Earl Grey tea!
Really is a summer band
Really is a summer band
My brain being perhaps overly puerile, you don’t wanna know what “National Geographic-esque” first brought to mind…
I thought I’d share my experience with our “friends” at Hermes. So, I have three Kilim bands, absolutely love them. A few months ago, I attached my orange band and it wouldn’t stay in place, it kept sliding out. On inspection I found that the central rubber “stopper” (one of three) had fallen off from the long strap. I had owned the strap for less than three months so contacted Hermes expecting a replacement. No, they said, it needed inspection and possible repair. I sent it off and waited. And waited. And waited. In the meantime I had next to no updates and thought that they had lost the band. No, they assured me, they still had it and would be sending it back to me asap. To get to this point had taken 7 weeks. Two further weeks went by and I finally received my band back. Only no repair had been done, it was in exactly the same state, still faulty.
Absolutely terrible customer service and I have no idea where to go from here….
Absolutely terrible customer service and I have no idea where to go from here….
Maybe ask your Credit Card company to reverse the charge?
that's absolutely awful. i really hate how luxury companies take their customers for granted like this. did anyone tell you why it was not repaired? i'm sorry you had to deal with that!
I’m still waiting for an answer. I’ve escalated my complaint today. All being well, I should hear back by Christmas….
Just FYI, if you buy a Hermes band through Apple and it develops a fault, you still need to send it to Hermes for assessment, Apple wont touch it for replacement.
This is true but if you push hard enough, Apple will just send you a brand new Hermes band or an apple gift card to buy one. Ive gotten both after HORRIBLE experiences with Hermes
This is indeed very interesting and I am kind of astonished. You buy something at luxury Hermès and need to be aware, that there is no such thing like caring for customers, if you are not a customer in luxury class, but only a humble Apple Watch Hermès buyer.
I will keep that in mind, dear Hermès - knowing, that you do not care about it...
I will keep that in mind, dear Hermès - knowing, that you do not care about it...
While I agree that Hermes customer service is horrible and they need to stand by their products, their typical and intended customer base just throws away anything that breaks and buys a new one.
Leather lives with you and gets marks, but in case of a "simple" leather band, I would not hesitate to polish it with some black shoe polish. I guess some care of this kind should be done anyway, as lether dries out.
I happen to own one of them too, so I see the wear and tear myself.