This is hilarious, thanks for the laugh OP. Someone needs to get a life, but I won't say who! Why didn't you just give up after the 7th try and buy something else... I wonder how many hours or days you've wasted on this.
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I thought Apple QC was good?
- Thread starter inimeg81
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He can very well do that, that is how the no questions asked 14 days return policy in the U.S and Europe gets abused.
Unfortunately, this is the world we live in now. Tech companies, like Apple, like to portray their devices as perfect and flawless in every single way.
Just look at the close-up videos when they introduce new products...the gadget porn videos as you might call them. They leave a lasting impression that the product is supposed to be like how it is presented: without any blemish or fault.
This brings out the “OCD” in people, telling them that the product they’re buying should look like how it’s presented.
Couple this with the fact that Apple products are so damn expensive, that people’s expectations become elevated and customers just want to get their money’s worth! Oh, and let’s not forget how lucky we are to take advantage of multiple returns/exchanges.
I’m with the OP on this but unfortunately, we live in an imperfect world where tech companies try to achieve perfection. Apple is getting better in QC, in my experience, but there will always be that one blemish that someone will notice (mostly on the screen, since LCD/LED/OLED technology is not perfect in my opinion).
There are blemish-free products out there (at least from the outside) and some people are willing to find them as long as they are allowed.
Now, if the industry changes at some point and makes multiple returns/exchanges harder to do (some countries have been practicing this since the beginning of time), then we’re screwed. Maybe, just maybe, the OCD will be cured then. Psshhh...let’s not give the industry some ideas.
Just look at the close-up videos when they introduce new products...the gadget porn videos as you might call them. They leave a lasting impression that the product is supposed to be like how it is presented: without any blemish or fault.
This brings out the “OCD” in people, telling them that the product they’re buying should look like how it’s presented.
Couple this with the fact that Apple products are so damn expensive, that people’s expectations become elevated and customers just want to get their money’s worth! Oh, and let’s not forget how lucky we are to take advantage of multiple returns/exchanges.
I’m with the OP on this but unfortunately, we live in an imperfect world where tech companies try to achieve perfection. Apple is getting better in QC, in my experience, but there will always be that one blemish that someone will notice (mostly on the screen, since LCD/LED/OLED technology is not perfect in my opinion).
There are blemish-free products out there (at least from the outside) and some people are willing to find them as long as they are allowed.
Now, if the industry changes at some point and makes multiple returns/exchanges harder to do (some countries have been practicing this since the beginning of time), then we’re screwed. Maybe, just maybe, the OCD will be cured then. Psshhh...let’s not give the industry some ideas.
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Yep - these images neatly echo the 11-inch iPad Pro that I bought at release. I returned it and got my money back. As much as I tried to ignore the uneven backlight, I just couldn't countenance it - even though I was willing myself to stick with the errant device. Yet it sat under my skin, and even menial things like chilling out, reading on iBooks - one half of the screen yellow/'warm'; the other blue/'cool' - proved a constant distraction
I intend to give it a few months and then have another shot at the iPad screen lottery
Of note, the iPad Air - from which I was upgrading - was itself a return and replace. The first machine bore a 'stained' lower half panel that was outright defective
If something aint right, it's wrong. And wrong needs attending to. Here's hoping my next bash at an 11" Pro is more successful
- everygrainofsand -
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With my 11-inch iPad Pro, I was willing to overlook the warping. What I wasn't able to overlook - because it was so evident - was the sub-par backlight that effectively produced a stain on the screen. I couldn't even read on iBooks, it was such a distraction
You are absolutely entitled to get the 'as near as' perfect machine that such a high price tag (and consumer law itself) commands, mate. Stick to your guns. Don't know where things currently stand, but most likely taking a refund and having another go in a few months would be the best way forward. You certainly need distance from the issue so can you reset your head, dude
- everygrainofsand -
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The only QC issue I’ve experience was with Apple Watch’s Link Braclet.
I must have gone through 5-6 of them that were all experiencing the same defect.
The defect was that the edge of one of the clamping mechanisms would be warped/sticking out, causing any surface you laid your wrist on to potentially become scratched since it is a sharp edge.
Interestingly, my original 42mm version of this bracelet did not have any issues, I was only experiencing this with the 38mm version.
I ended up not purchasing a link bracelet at all as I didn’t want to keep returning the product.
I must have gone through 5-6 of them that were all experiencing the same defect.
The defect was that the edge of one of the clamping mechanisms would be warped/sticking out, causing any surface you laid your wrist on to potentially become scratched since it is a sharp edge.
Interestingly, my original 42mm version of this bracelet did not have any issues, I was only experiencing this with the 38mm version.
I ended up not purchasing a link bracelet at all as I didn’t want to keep returning the product.
For what it’s worth. I bought one yesterday to play the lotto and received a near perfect unit. Warping is basically non existent with one small ripple back there. Panel uniformity was great. Backlight bleeding was uniform (no corners showing more light coming through than others) screen was on the cooler side and I saw no dead pixels
It took more returns than I care to admit but I have a device I’m satisfied with.
It took more returns than I care to admit but I have a device I’m satisfied with.
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Why not try the online store or a different retailer?
8x “faulty” devices from one location has one thing in common, that location. Maybe there is a bad employee that throws these around while nobody is looking.
I got a few bad drives from Newegg one time. Know what I did after my third RMA? Got it from Amazon and didn’t have an issue.
How do you even check this? Do you have photographic visual memory to remember exactly what shade the TrueTone in the store was?
Is it hard for you to imagine any other possibilities, or do you think that scenario is as simple as you think it is?
Who knows, he could've taken it out of the box in the store and compared it to the demo units there; taken photos side-by-side to compare; also if they were vastly different, you wouldn't need the best memory to realize that there was a difference.
As someone who has been an Apple user since the late 90s, I would say Apple's quality control (and industrial design) are the best they have ever been, without a doubt. But they are also producing way more devices than they ever have. When you sell tens or hundreds of millions of devices, even a "bad batch" or a small percentage of devices with defects is a lot of devices.
I am able to associate with the Original Poster that not all sets are created equal. I am referring to the iPad Pro that is in this case. Mostly from what I notice, they are mainly slight cosmetic differences, for example slight scratch alone the Wifi/LTE lines, or even some marks on the sliver outlining of the display. Thankfully no bends experience yet.
I can totally sympathies with those with OCD in them seeking for the perfect iPad which they certainly have the right to. But the truth is, there really isn't a single perfect product out there. If there is, it probably is that you're not looking hard enough.
I can totally sympathies with those with OCD in them seeking for the perfect iPad which they certainly have the right to. But the truth is, there really isn't a single perfect product out there. If there is, it probably is that you're not looking hard enough.
Reality is that these things are way overblown and while I agree that bent case or dead pixels should be replaced the other stuff like backlight and panel uniformity are not gonna be perfect - it’s part of the tech right now like dead pixels was 10-15 years ago. It’s like demanding a car replaced because a miniscule color difference in the paint drying time makes the light reflect a little off when viewed in perfect noon sunshine.
My guess is that the good folks at the apple store rolls their eye when you enter. “Oh joy - Mr. backlight uniformity again”.
You will not notice it in normal use, but your iPad has to look peeeeeerfect with a special ghost-blending-backlight-test wallpaper. Hope you don’t have the same standards when it comes to the opposite sex. ;-)
QC was good, until Cook took over and started pushing crap out the door.
Yep, quality is top notch. In addition to having to exchange a few 12.9s to get one without dark areas on the screen, my brother’s 10.5 iPad had developed the white spot issue that’s been posted about in another thread. Got a replacement and this is what he received...
slightly old thread but I have to say I'm now on my 4th iPad Pro 12.9 and it's not perfect but it's livable. This one has a slight bit of anodize rubbed off on the edge and the screen does look different to my last but it looks good still, so this one is pretty good.
However, my last 2 suffered these issues:
- 1st one had pitting in the aluminum and it was 256gb and I realized I needed 512 so returned it otherwise I would have lived with it.
- 2nd one had scratches in the screen, anodize rubbed off, and slightly uneven glass/alum border.
- 3rd one had a weird defect under the edge of the glass where the black border was missing so you could see a whiteish spot in the corner because the black under the screen was missing. it also had adhesive all over the plastic wrapping and aluminum body and screen and camera, and to put the cherry on the cake it had a particle about the size of a big grain of sand within the camera.
At least my current one is pretty good so it's here to stay. I must say it was a bit of a nightmare swapping all these units and I have a ton of apple products and have never experienced anything like this. It's very clear to me the iPad Pro from 2018 has more prevalent QC issues that any other product I have got from apple. I got a full range of apple products in 2018-2019 as well everything is updated.
A lesson to learn - Never complain about Apple QC on this forum. You will be judged, berated, called a liar or a fool.
Most people don't see minor imperfections, flaws or consider their purchase after it's been made. But if Apple wants to charge premium prices and advertise their products in such a way that I should be expecting the very best of tech, then I damn well expect to get a flawless product. It's metal and glass, it's not that hard considering the design and manufacturing Apple has chosen. And consistent screen calibration should be a priority. It certainly is when they pick their shop floor display models!
Most people don't see minor imperfections, flaws or consider their purchase after it's been made. But if Apple wants to charge premium prices and advertise their products in such a way that I should be expecting the very best of tech, then I damn well expect to get a flawless product. It's metal and glass, it's not that hard considering the design and manufacturing Apple has chosen. And consistent screen calibration should be a priority. It certainly is when they pick their shop floor display models!
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Whatever... I don’t have issue with my iPad Pro nor I do purposely looking for these issues. I slapped a Smart Keyboard Case and call it a day. I don’t download these white, grey or whatever pictures and looking for defects. I can spend my time in other things.
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You can absolutely complain about Apple’s QC. If someone are going through 8 or 16 of them, I will feel he or she should just give up and buy something else. I simply do not understand the logic behind this.
When I brought my new 2016 Toyota Corolla 3 years ago, I noticed the seal on the door wasn’t exactly perfect. When i going at high speed on the highway, i can hear wind noise going through slight opening. Do i go back to dealer and demand swape a car?
I really didn’t care that much. 3 years down the road, i am perfectly happy with my Corolla and I am planing to buy an RAV4 later for my wife.
When I brought my TV, I simply plug and play. I really not going to check these edge light bleeding or uniformity nor i really wanted to.
P.S. I have been using an iPhone 7 with a dead pixel for about 2 years now, i don’t really care nor it affect me any way or shape
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I should absotely go buy lottery ticket, since I brought my perfect iPad Pro in first try. LOL... How lucky is this as it is someone described in this thread.
Its been crap for years, but I think its getting tangibly worse... specifically on iPhone front
iPads I've lucked out the last couple but I've gone through hell iterations for that one too,
MBP I hear its atrocious but I've gotten two great panels in a row, which is like a total statistical anomaly.
I think I've had such bad luck that I've been due for a few reasonable one-time tries
iPads I've lucked out the last couple but I've gone through hell iterations for that one too,
MBP I hear its atrocious but I've gotten two great panels in a row, which is like a total statistical anomaly.
I think I've had such bad luck that I've been due for a few reasonable one-time tries
Ridiculous. You should have at least asked them to rectify the door seal which they could have done easily. And when a car cost so much money you shouldn't have to live with a defect. But your proving that you dont care about these things. But that's you. This opinion doesn't not apply to people who spend their hard earned money and expect, quite rightly, to receive a defect free product.
This reminds me of the thread about the guy who went through almost 20 iPhones. Most people said that they were just impossible to satisfy. I'm curious what the consensus will be in this thread.
I respect people want quite rightly, defect free products. However, these iPad functions perfectly. I really don’t understand why people are just looking for defects, frankly, i don’t really call these as defects. To me defects is something that impact functionality of a devices.
To many people in the world, if a product worked as advertised, it is good enough. My Corolla drives perfectly for past 3 years without any problems and that is good enough to me.