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iMac 2020, 5700XT - graphical glitch?
- Thread starter torifile
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I push pixels all day long and will certainly spot any errant ones. And this isn't limited to a single app. It's all over Finder. Mail is a good candidate for replicating it because the Mail window in itself has enough complexity to reproduce it consistently. But it happens with all Finder windows. And then not with others such as Safari. But, that's because of the way the windows are constructed (varying levels of transparency being used).
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It's all over Finder.
I just created a folder and opened it. So, this is all Finder windows that are constructed a certain way. It has to do with transparency being used or not used for the title bars, for example. And then, seemingly, random combinations of components with alpha.
Attachments
The modes don't matter. No display setting (including those in Accessibility) makes a difference.
The machine was set up as new.
I think it's a driver issue. The corners for sure seem to be a software issue. Are the white lines the end result of the corner issue (and potentially other unseen issues) or outright a hardware issue? No idea. But I have seen outright hardware issues before. Didn't look like this. At all. So, my gut tells me it's software. Put it this way: my very last day to return this is tomorrow. But I'm keeping it. So, I guess I'm trusting Apple on this. And crossing my fingers that they will be able to put pressure on AMD to do anything AMD needs to do here.
Is it possible that the drivers supplied by AMD are fine, at least according to them, but Apple’s implementation of them could be the problem? As in how nicely or not the drivers are playing with other software components of the iMac’s graphical subsystem or something? Whatever the case I hope Apple remains on top of this and provides a fix.
That’s totally possible and it would align with the fact that we don’t have reports of this in Windows.
But like, I mean regardless of who is at fault, we’re customers of Apple’s not AMD. Apple is responsible for fixing it, whether that means using their own engineers to debug the drivers, using their market position (and the fact that they are one of AMD’s biggest customers) to force AMD’s hand, or compensating customers either monetarily or through some other sort of swap.
My return window is about to close too and I won’t be returning my machine but I have no problem dedicating the time to hold Apple accountable should the issue get worse or not be resolved
*You* asked! This is what you said:
I just answered. What’s your deal? Maybe English isn’t your first language or the written word isn’t your strong suit? I don’t know - I’m not being judgmental or attacking. I’m genuinely perplexed.
I too will be keeping mind as I’m heavily inclined like most others to believer that it’s a software issue. If it turns out to be hardware related, Apple might come out with a replacement program or something like they’ve done with problematic components in other devices.
A memory leak is a software error. Buying the 5700 would be locking in an 8GB memory leak.
I am genuinely curious why we never see any of these YouTube Apple reviewers chime in on stuff like this? Are they worried about pissing off Apple and losing something? You can’t tell me iJustine hasn’t noticed this. Those ‘types’ could certainly help light a fire and expedite our cause.
This is an extremely well-stated and concise answer to the question many are having. All logic points to this being a software issue unique to the 5700XT (and maybe a couple non-iMac cards). Choosing to purchase *other* hardware to keep from having this issue is probably not a wise choice. There are other reasons to choose other configurations but this shouldn’t be one of them.A memory leak is a software error. Buying the 5700 would be locking in an 8GB memory leak.
I don’t think it’s that. You see lots of youtubers criticizing Apple all the time. It’s likely they just haven’t noticed. As has been shown repeatedly in here, it’s both fleeting and easily remedied with a second display. I wouldn’t be surprised to see that many of them are using another display to they haven’t even seen it.
I noticed it 5 minutes into powering up my brand new machine. Then I couldn’t ‘un-see’ it if you know what I mean?
One plausible reason would be they might not be using the default resolution so they haven’t seen it. Or as also pointed out, they may use an external display most of the time. It is kind of amusing how the flashing white line appears in that video from Max Tech the other day.
Totally. But the big YouTube people probably have people who go through the initial setup of the machines and they are likely scrambling to get the video the door.
Welcome to the family of the cautiously optimistic! For your sake I hope Apple has this fixed before your machine even arrives.
Has anyone tried to switch back to the default resolution after switching it to 2048 to see if it still happens??
I think it can be a few things. One, yes, access is often part of it — especially when we’re talking about influencers and not journalists (the rules of what is ethical and acceptable are different and I don’t hold YouTuber’s to the same standards as journalists unless they represent themselves as such) — who need that access for content.
But honestly the much bigger thing is that this is not an issue that is going to register for many (most?) users. It’s important to a subset of people in this thread because they are enthusiasts who spent a lot of money on a device. But like, even for myself, I spent $4500 on my iMac but this isn’t a non-negotiable for me, at least right now. I’m not even sure if I would have noticed it if I hadn’t seen this thread.
Moreover, reviews are different from owning something and using it day in and day out. With the exception of something like an iPhone, most reviewers are going to return to their own systems and setups after a review is over. If you like a product enough, you might buy it yourself — but I would be very surprised if this was Justine’s day to day machine. Also, these are loaner systems and although Apple can be VERY patient about the length of a loan (I had an iMac for like close to 2 years before I finally sent it back once and it wasn’t even being used! It was just with all my other review stuff snd I didn’t bother mailing it back until it got to a ridiculous point), the loan term is usually something like 30 days for laptops/desktops. For a phone or watch the loan is usually a year and then Apple will swap the old model with the new one.
So part of it is access but the real truth is that this isn’t a big deal to most people and probably wasn’t even noticed by people who had three days to produce the review end to end anyway. User reports are where this stuff can bubble up. And that’s why Apple is asking for logs from people on their official forums because that’s the right thing to do
The MacBook Pro with Touch Bar is a perfect example. I reviewed two or three of those systems with the new keyboard (and I reviewed the 2015, 2016, and 2017 MacBook with the same keyboard) and I didn’t ever notice any of the massive issues in my testing process. It took owning one of my own — and months of use — for the massive keyboard failure issues to show up for me (and Apple replaced my 2017’s keyboard twice). Casey wrote her famous post about the keyboard A YEAR after the MBP came out and more than 2.5 years after the original design on the MacBook. Some flaws are instantly apparent but some stuff is much harder to see or takes prolonged usage to really show.
Reviewers and the press can bring widespread attention to an issue but for Apple stuff, the glaring issues —software aside — are usually not apparent until later. Incidents like the 15” MBP’s thermals and the throttling were caught in reviews but that’s the exception not the rule.
Great points. I just hope for the sake of my sanity and others with OCD that this is remedied quickly. One of the only times I’ve ever been truly impressed with Apple fixing something was with the MBP thermal issue. That was FAST! We are already way past that here. I think it took them like a week to fix that.
The treatment of choice for OCD is exposure and response prevention. Apple is actually helping you with your anxiety disorder
(I’m a clinical psychologist when I’m not picking on people for not focusing on the glitches reported in the OP.)