Well, if you've worked at any kind of a tech company (be it apps, SaaS, physical products), it's always a deliberate balancing act of a) what you own from day one because you just can't do anything else, b) what you thoroughly investigate first and then ask your marketing department to spin some good verbiage for, and c) what you just remain silent about. As frustrating as this is to me as a customer -- having spent $5k on a machine with obvious dings -- I also do understand 100% that this is a tiny blip on a massive radar screen. As a very loyal Apple customer, I am simply asking them to look into this and fix it as soon as possible. While I want an immediate fix, to feel that what I purchased is 100% what I paid for, I also understand that there may be thousands of more important tasks lined up before this one. Just fix it. Fix it for Catalina. Fix it for Big Sur.