Because they called me to get information on what I was experiencing; because they requested video, screen shots, and logs; because they followed that up to request more information; and because they mentioned that they would be in touch again if they needed me to confirm anything else. And they have contacted many others regarding this. Do I know that the relevant team at Apple is looking at this right now, this very second? No, I do not. And I would not expect that. Software development does not work that way. This issue is likely in an extensive backlog from where it will be assigned a priority, it will be associated with a sprint, and people will be looking into it. Among any other issues. Some time from now, a fix -- if a fix is possible in software -- will be rolled out as a part of an overall macOS update or as a hotfix, should it receive special priority (which it won't).