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what were these generous good will gestures?

They comped the shipping, then threw in a free wireless keyboard and wireless mouse (in addition to the wired versions that will ship with my original order.)

I'm holding hope that the unit will ship before the estimated date, but at this point who knows...
 
Ship date for 20"iMAC

Hi ,
I ordered online 20" iMac on Aug15th, the estimated ship date is Aug24th to Aug 28th. Is it usually taking long to ship newer iMac's or its just my case?

Thanks,
 
Well I plan on canceling my order tommorow AM, I will be calling apple and basically saying

"You can't meet your shipping commitments, you won't tell me why, Leopard is releasing in 60 days time and you won't compensate me for that, you can't gaurentee me that i'll even get the machine and i'm losing valuble worktime, so I think i'm going to cancel my order, and go back to my old PC running windows, at least I could get a machine when I needed it for my business"

Let's see what they say to that...

If she asks what they could do, I plan on saying, Free Applecare to compensate for the wait, and a free wireless keyb/mouse to compensate me for my lack of leopard voucher.


Oh and just a note -- they changed my ship dates, without the "Delay" email, now it says...

Ships by: Aug 28 - Aug 30
Delivers by: Sep 6 - Sep 12
 
Over two week delay on iMac?

I'm having the same problems as xamp. I ordered from Apple's website a 2.8 Ghz iMac, std configuration on Aug. 14th, 3:00pm, 1/2 hour after xamp and keep getting bumped.

My original expected ship date was Aug 21-24. After calling yesterday, and being offered 2-day Fedex, no free wireless keyboard like lucky xamp, I was expecting the system to ship on Monday at the latest. Well, we get updated and bumped again and my expected ship date isn't until Aug 28-Aug 30! With a delivery date not until Sept. 4!

C'mon Apple! Let's post the true expected delivery dates for your products!
 
prepared for shipping

Ordered iMac Aug 14th and got message yesterday that would be delayed until aug 28-sept 5, delivery sept 5-10. Just looked again at 7:30 and say prepared for shipment, Maybe next week. Also called apple and got $50 off and free 2-day shipping on edu order. iMac 2.8ghz, 500HD.
 
Woke up and got this in my mailbox...

----------------------
We appreciate your recent purchase from the Apple Store. / Merci pour
votre achat récent sur le Apple Store XXXXXXXXXXX

Due to an unexpected delay, we now anticipate shipping the following
item(s) as follows / Dû à un délai non-anticipé, nous sommes forcés de
reporter l'expédition de votre commande ainsi:

Z0E3, IMAC 20/SD
Ships by / Livré le Aug 28 - Aug 30
Delivers by / Expédié le Sep 6 - Sep 12
 
Just to add to the pile here.

Ordered on the 21st; 20", 2.4 with 2G ram, 500MB, std kb & mouse, iWork installed. Ed. discount.

Ship dates: Aug 28-30
Deliver dates: Aug 30 - Sep 6

Looks like a lot of iMacs are going out from the 28th to the 30th.

No emails as of this morning to announce any changes to those dates.

We shall see.
 
Ordered 24 2.4 with 2Gb Ram and 500 Gb HD on 15th. Shipped 25th with tracking # from Fedex but no tracking info yet expected delivery 29th

MAC 24/SD

Z0E4

$

With the following configuration:
Processor 065-6967 2.4GHz Intel Core 2 Duo
Memory 065-6963 2GB 667 DDR2 SDRAM - 2x1GB
Hard Drive 065-6970 500GB Serial ATA Drive
Optical Drive 065-6972 SuperDrive 8X(DVD+R DL/DVD+RW)
Modem 065-6448 NO MODEM
Apple Software Solutions 065-6200 None
Mouse from AOS 065-7512 Apple Mighty Mouse
MAC OS Language 065-7280 WIRED KYBRD & MAC OS X KIT
Country Kit 065-6981 COUNTRY KIT
Ships by:

Aug 22 - Aug 24

Delivers by:

Aug 24 - Aug 31
 
Woke up this morning and found I had 2 new emails from Apple. The first was a shipping notice for the 24" 2.8 iMac! (original est ship date was aug 21st - aug 23rd, revised w/email was aug 31st - sept 5th, actual ship was aug 25th.) The second email was invoice/charge for the system. The fedex tracking number just only displays that the package data has been transmitted but it's progress! A 2 day delay is much better than the original 7 day delay they first anticipated =)
 
Looks like things are changing this AM, I guess they are prepping a bunch of stuff...

I looked online and it was still NOT YET SHIPPED and between then and me dialing apple, it changed to "Preparing for shipment"

I called in anyway and "Complained", he offered to give me a full refund if I wanted, however he also said "We can work something out", he didn't offer up anything easily, he basically asked what he could do...

I figured I didn't have much to go with, being that it was already prepared for shipment.

I told him I originally wanted to order the BT Keyb but knew about the massive delays, he said "Yes that's adding 4-6 weeks to the system orders", but I had not ordered it.. his reply "Well how about if I toss that in for you, it will not delay your system as I will do it as an accessory order and it will show when it's in", gleefully I said "Great thanks, what about the BT MM? That's going to look pretty stupid with a wired MM and BT Keyb" "Yeah you are right, ok i'll toss that in too"

I tried to get free :apple:care but he wouldn't have any of it, I figure I got what I wanted.

If it misses the ship date and stays prepped (half of me is hoping it will for more free stuff!), then i'll call back for some free :apple:care action.

SO... Logging in as of now (12pm EST) I see the following

Prepared for Shipment
IMAC 20/SD
Custom configured
Ships by: Aug 28 - Aug 30
Delivers by: Sep 6 - Sep 12

and (WOOHOO, but holy crap look at that date!!, but where's my mouse?

Not yet shipped
Product Qty.
APPLE WIRELESS KEYBOARD-USA
Ships by: Sep 25
Delivers by: Oct 5

--------------------------------------------------

UPDATE.... Called back in, "Tina" was reluctant to add the BT MM, claiming the keyb was $79 (CDN) and that she felt it was enough, I told her my desk would look stupid with a wireless keyb, and wired mouse. After going off line for 3-4 minutes, She has now added a BT MM... Same ship/delivery date....
 
iMac 2.8 order

I have ordered 24" iMac 2.4 base with an upgrade to 2.8Ghz extreme processor, 320 Gb HD, 1Gb Ram which I will upgrade myself as it is cheaper to buy yourself and install, and wired Kybrd/MM. Ordered on Tuesday morning of August 14, and still have no shipment as of Aug. 25th!
Ordered mine from authorized Apple dealer in Toronto area.

It is frustrating to play wait and see game. Hoping it will arrive next week, but seeing delay dates into september in this forum does not look promising. Will keep you posted on my unit arrival. Apple needs to build inventory before announcing new products.

Hope Apple is not rushing the products past Quality Control, since I ordered from Authorized Dealer, i don't think I'll get the FREE upgrade to wireless stuff you guys got, I'd rather get Free or discounted AppleCare.
 
I have ordered 24" iMac 2.4 base with an upgrade to 2.8Ghz extreme processor, 320 Gb HD, 1Gb Ram which I will upgrade myself as it is cheaper to buy yourself and install, and wired Kybrd/MM. Ordered on Tuesday morning of August 14, and still have no shipment as of Aug. 25th!

Again, another order date on the 14th that's been delayed...is anyone else seeing a pattern here?
 
Where's mine?

I have ordered 24" iMac 2.4 base with an upgrade to 2.8Ghz extreme processor, 320 Gb HD, 1Gb Ram which I will upgrade myself as it is cheaper to buy yourself and install, and wired Kybrd/MM. Ordered on Tuesday morning of August 14, and still have no shipment as of Aug. 25th!
Ordered mine from authorized Apple dealer in Toronto area.

It is frustrating to play wait and see game. Hoping it will arrive next week, but seeing delay dates into september in this forum does not look promising. Will keep you posted on my unit arrival. Apple needs to build inventory before announcing new products.

Hope Apple is not rushing the products past Quality Control, since I ordered from Authorized Dealer, i don't think I'll get the FREE upgrade to wireless stuff you guys got, I'd rather get Free or discounted AppleCare.

I too ordered from an Apple Authorized Dealer on Aug 8th and still shows "Not Yet Shipped" according to dealer. I ordered a 24" 2.8, 750 GB HD, BT MM, Wired Kybrd. the order also shows, to be shipped Aug 21 -23, Delivered Aug. 27 - 30.

Yours shouldn't ship before mine?? :mad:

I also seemingly have NO opportunity to demand compensation. The store I bought through says I'm free to order direct from Apple if I think I'll get it any faster and can have whichever one comes first. But, they can't offer anything since they just CTO on their own Apple order web site and have NO control over how Apple chooses to do business.

Lesson learned: Never CTO through an Authorized Reseller! :mad::(
 
Crap...I just got all excited for nothing.

I just checked my order status and saw "prepared for shipment", let out an excited "yahoo" and then realized the status change was for my Canon printer, not my 2.8 iMac. :(

And get this, the printer wasn't scheduled to ship until 9/18. The iMac is still scheduled to ship 8/27-29. Sigh. Maybe the status will change on it as well-fingers crossed!
 
ok...so i called Apple to see if my iMac was going to ship out on moday or is it delayed?

and i talked about the wireless keyboard delay..and how i wanted to order one but i needed the iMac...so she says"oh well, there being made now, there was issues at the factory..

.let me check something..(when on hold for 1minute)..she comes back and said "would u like a free wireless keyboard?" i said yes..ur the best! then she said "ill also ship you a mouse so they match" then i was so exicted and i hung up and yeah thats it!

So i got a free wireless keyboard/mouse + iMac 2.0ghz(with wired keyboard/mouse) + 2 day shipping(from before) all for $1249 plus tax

I LOVE :apple:
 
Placed original order on Aug. 10th

Aug. 10th - I placed my order for a 2.4 24" . Ship date Aug. 28-30

Aug.15th - changed my order to a wired KB as wireless KB was delaying delivery on the order. Ship date Aug. 22-24

Aug. 24th - prepared for shipping

Aug. 25th - Shipping notice from Apple

Aug. 25th invoiced and Credit Card charged

I'm OK with this as this is only 10 days from the change order date.:D
 
Well, my Canon printer just shipped about 3 weeks earlier than expected...now if my iMac would just follow suit! Still "not shipped yet". :(
 
Just to add to the pile here.

Ordered on the 21st; 20", 2.4 with 2G ram, 500MB, std kb & mouse, iWork installed. Ed. discount.

Ship dates: Aug 28-30
Deliver dates: Aug 30 - Sep 6

Looks like a lot of iMacs are going out from the 28th to the 30th.

No emails as of this morning to announce any changes to those dates.

We shall see.

They don't currently make 500MB hard drives which is why your shipment may be delayed.:D
 
Ordered on Tuesday morning of August 14, and still have no shipment as of Aug. 25th!


Hope Apple is not rushing the products past Quality Control, since I ordered from Authorized Dealer, i don't think I'll get the FREE upgrade to wireless stuff you guys got, I'd rather get Free or discounted AppleCare.

You gotta slight oxymoron there buddy. First you mention Apple delaying the shipping then you say you hope they are not rushing the products. They certainly can't do both at the same time. :D
 
Well, my Canon printer just shipped about 3 weeks earlier than expected...now if my iMac would just follow suit! Still "not shipped yet". :(

Yeah a little bit of tease isn't it... I've had a Mini-DVI to DVI adapter sitting on my desk for 2 weeks.. I'm starting to get bored starting at it wishing it would morph into a iMac
 
Like for me, the VESA mount was supposed to ship much later than the iMac but it shipped early and it should be here around Tuesday.

I understand from some posts that status can change during the week-end, like it could change at any moment even today or tomorrow?
 
My order status:

Not Yet Shipped

Ships by: Aug 27 - Aug 29
Delivers by: Aug 29 - Sept 3 (with 2-5 days shipping_

I really hopes it comes on the thurs or fri..before the weekend

updated today!!!

Prepared for Shipping

Ships by: Aug 27 - Aug 29
Delivers by: Aug 29 - Sept 6

and i got a free wireless mouse coming in 1week and keyboard in 1 month
 
So here is what happened with mine:

Ordered 24" 2.4ghz iMac with wireless Mighty Mouse as my only option. (Used EDU Discount) Ordered on Aug 15th around 9PM EST.

Original ship dates:

Ships by: Aug 22-24
Delivers by: Aug 24-30


Never shipped on the 24th.


Got an e-mail from Apple at 8:09 am EST Aug 25

Apple Store

Shipment Notification

Hello Nick,

We wanted to let you know that your order has shipped. If you ordered multiple items, you may receive separate shipments with no additional shipping charges. All shipments except those delivered by the U.S. Postal Service require a signature on receipt. Visit Order Status to track or pre-sign for your shipment. If you'd like to request a return, print an invoice or view your account history, please log in to Your Account.

Best regards,
The Apple Store Team

It then goes on to list order details.


Cool my order finally shipped, but it shipped late...



Got an e-mail from Apple at 8:16 am EST Aug 25

Nick

We appreciate your recent purchase through the online Apple Store.

The following is an update regarding the status of your order XXXXXXXXX.

Due to an unexpected delay, we were unable to ship your product(s) by
the date originally quoted to you. We now anticipate shipping the
following item(s) as follows:

Z0E4, IMAC 24/SD
Ships by Aug 28 - Aug 30
Delivers by Aug 30 - Sep 6

We regret any inconvenience this delay may cause.

A shipment notification, with tracking information, will be emailed to
you as soon as your order is shipped. You may check the status
of your order any time by visiting our online Order Status website
at http://www.apple.com/orderstatus.

If you prefer, you may change or cancel your order anytime before it
is shipped. If you choose to cancel your order, Apple will issue a
prompt refund.

We are happy to answer questions or provide further status regarding
your order. You may reach us by calling 1-800-676-2775,
Mon-Fri 8am-6pm (Central).

If we do not hear from you, we will continue processing your order.

We appreciate your business and your patience. Thank you for shopping
at the Apple Store!


Hmm looks like they sent that one a little too late... It already shipped.


Got an e-mail from Apple at 8:48 am EST Aug 25

Dear Apple Customer,

Thank you for shopping at the Apple Store!

If you have already paid for your purchase, please retain this invoice receipt
for your records.

If you need to send payment to Apple, please reference Apple's Invoice Number on
your remittance. After remitting payment, please retain this invoice receipt for
your records.

List private invoice info...



Then I called the Apple store to see if I could get a discount since my iMac was shipped late. The lady on the phone said she would submit a $100 credit to accounting for approval... Not sure what that means or if I will actually get it...

I think I deserve it... I am a college student and need my computer when it was promised to me!
 
Rancho Cordova???

I just received an e-mail from Apple informing me that my order on the 16th shipped. The only concern I have is that the FedEx tracking shows that it's coming from Rancho Cordova instead of China... Isn't that where the defective products are shipped? :confused: Is Apple trying to pass off refurbished units (dead/stuck pixels, etc) as new iMacs or am I just being paranoid? Is anyone else getting an iMac shipped from this warehouse?

Date/Time Aug 25, 2007 3:12 PM
Activity Picked up
Location RANCHO CORDOVA, CA

Hope the rest of you get your iMacs soon!
 
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