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overlyunderme said:
What a complete and utter fail on Incipio's part. TheLexington is the firsthand will be the last case I ever buy from them. First the "you'll have it the same day as your new iPad" to "shipping March 20th" ordeal and now the magnets are non-existent! I'm not even opening mine up, just gonna send it straight back and get my money back. I hbought a Targus VuScape and it has been great. Never again, Incipio. Never again.

Just an FYI they never once said you'd have it the same day as your new iPad. It said ESTIMATED ship date was 3/16. Stop being a whiny bitch and let's see how they respond.
 
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They will send replacements with auto-sleep working (talked to CS). A bit of a shame, but it seems loads of manufacturers had the same problem...

If the magnent are not inside this first batch, that's not necessarily a bad thing. At least you wouldn't have to worry of them damaging the iPad in any other way..
 
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Just an FYI they never once said you'd have it the same day as your new iPad. It said ESTIMATED ship date was 3/16. Stop being a whiny bitch and let's see how they respond.

Actually, their website stated "available March 16th". Doesn't matter to me how they respond. I've already purchased another case due to the ineptness of their company by trying to rush a product and be the first to have a case on the market.
 
Actually, their website stated "available March 16th". Doesn't matter to me how they respond. I've already purchased another case due to the ineptness of their company by trying to rush a product and be the first to have a case on the market.

It said Est ship date March 16. Then it was updated to the 20th. Nowhere did it say will be delivered to overlyunderme on 3/16
 
Why is the sleep/wake feature such a big deal to you guys. I turned mine off because half the time the covers on any iPad case i used would get jostled open while in my bag. Are we so lazy now that we can't bother to ht the button on top of the device. I'm not excusing Incipio, but you guys really seem upset about a novelty feature.
 
Why is the sleep/wake feature such a big deal to you guys. I turned mine off because half the time the covers on any iPad case i used would get jostled open while in my bag. Are we so lazy now that we can't bother to ht the button on top of the device. I'm not excusing Incipio, but you guys really seem upset about a novelty feature.

Agreed. It was a mistake by Almost every case manufacturer that released new iPad cases so that whiny bitches like the one above could have a case ASAP. They will fix it, it's not like it's a huge deal.
 
I ordered a Lexington and purchased a Targus Vuscape on launch day. The Targus case works fine, but I'm like you guys, honestly the magnet thing is not that big of a deal. The reason I buy a case is to protect the device, not "wow" me with gimmicks.

I've been hitting my switch on my iphone for years. It's really not the end of the world. ;)
 
No one is being whiny. Company promised a feature that didn't show up in any form in the delivered final product. And it's not like it's a feature that's difficult to test. My gut is telling me they shipped it fully aware of the issue and hoping people would be ok with it as a temporary solution while they fix it.

I'm still going to accept my order once I get it but will be waiting for the replacement as they've promised to send to me as soon as ready.
 
No one is being whiny. Company promised a feature that didn't show up in any form in the delivered final product. And it's not like it's a feature that's difficult to test. My gut is telling me they shipped it fully aware of the issue and hoping people would be ok with it as a temporary solution while they fix it.

Perhaps to stop the influx of tears from if they delayed it again.
 
Well I just got mine. It's a decent case, it feels really nice to the touch. It smells funny but I'm sure that would go away with time.

Of course the magnets don't work. Then again how could they? There aren't any magnet in this case! They advertised the feature in their website and out it on the packaging and there's no way it could possibly work. I got out a magnet from the fridge to check and no magnets at all.

And for those who think its no big deal and not an important feature, well to each his own. It's something I was really looking forward to when I upgraded from my OG iPad. It's one of the reasons I chose this case. I dunno, I like the idea of being able to open my case and have my iPad on and ready to go and not worry about the slide to unlock. I paid enough for my iPad, call me whiny if you want but if I pay for a feature I expect it to be there. I will be calling Incipio about this.
 
does anyone have a lexington where the sleep/wake function does work? I just want to make sure this is a case-wide issue and not a 50/50 thing where some of the cases work and some don't.
 
does anyone have a lexington where the sleep/wake function does work? I just want to make sure this is a case-wide issue and not a 50/50 thing where some of the cases work and some don't.

It doesn't seem to have any magnets in the case at all.
 
does anyone have a lexington where the sleep/wake function does work? I just want to make sure this is a case-wide issue and not a 50/50 thing where some of the cases work and some don't.

Just received mine and it doesn't work as well. I don't think any of this first batch work!
 
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I have the feather case and I absolutely love it! No complaints at all. I love how it secures the smart cover in place.
 
Well, I just talked to them and was told:

For the updated cases, they said that we estimate them to be available within the next week or so

In regards to get a replacement:

Yes, we would be able to issue a replacement for you at no cost. If you just send us an email with your order number, as well as your shipping address, we can put you on the notification list. So that when it is available we can just promptly ship the replacement to you. Our email address is support@myincipio.com

I then asked about the 'non-functional' case and what we do with it and if we have to ship it back to them before they send us the new updated case:

No, essentially once the updated one is available, we'd just promptly ship it out to you. I don't believe we will require the defective one to be sent back to us

Also, in terms of the color of the case, this is what they said:

For the color combination, it means the leather portion portion on the outside is black, and the hard shell portion is black as well. Yes, unfortunately the inner micro suede will be the gray color, but the outside will be the black/black part

Granted, all this is subject to change.
 
well from the video review, this looks like a case that i wont be purchasing ...

on/off lock doesnt work .. but can probably get that replaced and i can see that buckle bothering me ... will be sticking with my targus skinny for now ... still waiting on a review for the smartsuiet3 case
 
got mine, lock magnet doesn't work
called cs, was offered free replacemnet in future, I need case now, was offered free return lable. Case itslef is the best I had.
 
got mine, lock magnet doesn't work
called cs, was offered free replacemnet in future, I need case now, was offered free return lable. Case itslef is the best I had.

It wouldn't have worked for the week or so it will take to get the correct case in? The magnets bother you that much?

People are unreal here. lol.
 
Got mine today and like the others, auto on/off doesn't work.

Called CS and they said they would ship out a "working" one as soon as they get them in stock and to hold on to this one in the meantime. He said about 2 weeks or so...we'll see.
 
Ok, so I hate the case...not to mention the magnets aren't working.

I got them to send me out the Feather (in black) with a pre-paid return slip.
Once they get the return they'll credit my account the $4 difference.
I'll end up getting the black leather Smart Case from Apple.

The reason I hate the case is because it seems impossible to shoot a video or take a picture with the cover/flap on it?

At least with the Smart Case I can take it off then pop it back on.
 
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