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I don't like in GMail app how it mixes mail from different accounts despite being in a different context. Very bad 'feature' in my opinion.
Anyway, I'm not seeing these issues that have been described at all. Well, where people actually describe the issue nobody can do anything useful with its a mess, or its garbage etc.
Does Gmail not allow you to go to each account separately (been a while since I used multiple accounts in the Gmail app)?
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You can also use http://feedbackassistant.apple.com/new-form-response
This is a great idea - I have been tracking Exchange (EAS) / native Mail on iOS 13.x and so far have compiled the following table below.
Have found some workarounds via online searching and self troubleshooting.
Would be great if anyone can suggest any other workarounds or inside information on bug fixes in future releases.
If anyone works in the field of MDM / EMM - would even be more appreciative if you can share any insights or odd behaviors with Mail in iOS 13.x 😁
Have found some workarounds via online searching and self troubleshooting.
Would be great if anyone can suggest any other workarounds or inside information on bug fixes in future releases.
If anyone works in the field of MDM / EMM - would even be more appreciative if you can share any insights or odd behaviors with Mail in iOS 13.x 😁
| Issue | Behavior | Resolution \ Workaround | Status |
| Calendar Invite Not Responsive | Users may observe that tapping on calendar invitations/updates in the native Mail app does nothing. The attachment may say "Unavailable" under the filename. At this time the cause of the issue is unknown, however it appears to only occur on iOS 13.0 - 13.1 devices. | Users can work around the issue by accepting EAS calendar invitations/updates in the Calendar app rather than the native Mail app. | Fixed in iOS 13.2 Beta 2? |
| If you see the Hello screen repeatedly after updating to iOS 13 | If, after you update your iPhone, iPad, or iPod touch to iOS 13, you can't use your iOS device because it repeatedly sends you back to the Hello screen, looping continuosly. | Remove the SIM card from your device. Press and hold either the Home button—if your device has one—or the Side button, until a menu appears from the bottom of the screen. Tap More Wi-Fi Settings. Tap the Info button to the right of the Wi-Fi network that your device is connected to. Tap Forget this network, then tap Forget. Follow the steps to start using your device. When you're finished with the steps above, rejoin your Wi-Fi network: Go to Settings > Wi-Fi. Tap the network you want to join and enter the password, if required. | |
| Slight delay in correlation between Push notification and Inbox loading in native Mail | iOS 13.1 devices receive a notification when a message arrives, (push on and apparently working) , but when they want to read the message when launching the Inbox via Mail, it has to be downloaded first. On 13.0 or lower devices they have the message already downloaded. (as it should be) - therefore, there is a slight delay. This does not occur on all devices and appears to be intermittent | None at this stage. | Fixed in iOS 13.2 beta 3? |
| Unable to save Drafts in native Mail app | Users are not able to save emails to their Drafts folder. Either the Drafts folder is not visible or saving emails results to nothing. | First, if the device has multiple email sync accounts enabled (GMAIL, etc), please go to Settings> Mail> Default Account and ensure the corporate EAS account is selected. Then follow these steps: • Open the Photo app • Select any photo • Tap the small icon on bottom left corner that forwards your photo to another app • Select the Mail app to attach the photo to a new email • Do not send the email, just tap on Cancel instead • The prompt will come up, tap on Save Draft • Then kill the Mail app • Re-launch the Mail app • Draft folder should be there and saving them should be operational again. This should be a once off process - even after a power cycle, the workaround fixes the bug permanently. | |
| Opening mime-attachments in Mail | Users are not able to open email attachments in Mail. Instead, they are prompted to forwarded the attachment into another app | None at this stage | Fixed in iOS 13.2 beta 2? |
| Duplicate Sent Items Entries | User sends an email from their iOS 13 device. The email then appears in duplicate entries in their native Mail iOS 13 Sent folder. | Read one of the duplicate entries and upon going back to the Sent folder, only a single entry is visible. | |
| Inbox does not load new emails | Emails do not load into the inbox for an extended amount of time | User must kill Mail app and then re-launch it | |
| Sensitivity of Emails are not kept | When replying to an email with Sensitivity status marked, the replied email does not retain's its status. The email is reverted back to "Normal" | None at this stage | Fixed in iOS 13.2 beta 3? |
| Search in Mail not working correctly | Searching for Email by Sender does not return results or only returns partial results. | When typing the name of the sender in the search box, Under people, don’t select the Sender but rather the option below that that offers “Sender contains:xxxx” | |
| No notification or badge when a new email arrives | Emails are downloaded into the inbox but there are no push notifications or badges displayed on the locked screen. | None at this stage. | Fixed in iOS 13.2 beta 3? |
| Email does not contain original text when forwarding or replying it | Emails are truncated when they are forwarded or replied to. | None at this stage. | |
| Deletion of Email re-appears | When deleting an email on the device, the message re-appears. Only upon the second deletion of the email, the deletion is properly actioned | Delete the email again upon re-appearing |
This is fantastic, thank you for putting this together!!
Thank goodness for Outlook’s notifications or I’d never known anyone has emailed me since about 2:30pm today when Mail stopped working yet again
I’ve given up on the mall app and moved to outlook after missing several emails yesterday due to lack of notifications working properly and also not notifying my Apple Watch.
Hat's off to you for that - many thanks for your work. Mail continues to be my biggest frustration with 13.
Excellent compilation of issues. Have been having almost all these problems since 13b1..... I did read through the entire thread for 13.2 b3(x) and it seems people are having more issues with the native mail app (anecdotally) than with 13.1.3....... Maybe 13.2 bx was forked earlier and does not yet contain any new mail fixes???
Come on, Apple. This is a release version, and having these types of issues at this point in time defies logic - for a company that prides itself in the quality of product sold.....
Come on, Apple. This is a release version, and having these types of issues at this point in time defies logic - for a company that prides itself in the quality of product sold.....
Strange thing is that some reported issues that I could not replicate in earlier iOS 13 versions - I can now on 13.2 beta 3 - and vice versa. The "double delete" issue I've never experienced until yesterday.
I have to admit Apple - the quality control is pretty bad - but when you have the entire world as your pilot users, you could save a decent dime!
I should mention that these issues are shared across different on-prem Exchange environments - 2010 and 2013 in particular - and some reports on 2016.
While it could be tempting to point the finger at Exchange - it is just too evident that native Mail 13.x is too buggy. Some of these convoluted workarounds are quite amusing as well lol.
I have to admit Apple - the quality control is pretty bad - but when you have the entire world as your pilot users, you could save a decent dime!
I should mention that these issues are shared across different on-prem Exchange environments - 2010 and 2013 in particular - and some reports on 2016.
While it could be tempting to point the finger at Exchange - it is just too evident that native Mail 13.x is too buggy. Some of these convoluted workarounds are quite amusing as well lol.
I am able to re-produce the truncations of emails being forwarded or replying to. How this for a strange workaround - can you test if it does the trick for your device?
Select the email you want to forward
Then tap and hold on the body to bring up the sub text edit menu
Tap "Select All" (ensure all text is visually higlighted)
Proceed to forward the email
Funny thing is these bugs forced me to gmail app. More I use it the more I am coming to like it over mail app.
Odd the only weird issues I’ll hit is with duplicate emails or a newer email appearing below an older email. E.g.:
4:54pm
7:00pm
4:21pm
3:58pm
I have submitted feedback during the beta and Apple fixed it once.
4:54pm
7:00pm
4:21pm
3:58pm
I have submitted feedback during the beta and Apple fixed it once.
I'm more or less in the same boat. I used to really prefer the native app over the Gmail app, and now it's almost the other way around.
yup the native mail app is messed up alright. It spent hours doing something in the background last night while I was asleep. When I woke up this morning there were just 3 new mails. Who knows what it’s up to. It’s been churning in the background during work hours too. No wonder my battery life was shot today.
