All Devices iOS 13 Native Mail app

[DomC]

In beta I submitted a couple of bugs about the mail delay. Going to the app and seeing nothing in an InBox. I still get that happening along with getting taken to a specific account's InBox after resonding to a notification instead of the All InBox. This had me puzzled at first when I'd see a badge but nothing was new in the box I was last viewing because of course I wasn't in the All InBox any more.
I've also noticed iCloud (or Mail, IDK) seems to be a lot slower acknowledging an email has been read from one device to another. I can read an email on the desktop and find a notification for the email waiting on my phone 30 minutes later.

 

[thewhitehart]

I hate to ****post, but it’s like Apple covered themselves in oily rags with iOS 13’s Mail app and lit a match. It’s bizarre how they could **** up such a fundamental part of their platform. It’s email; how do you **** that up? It’s older than the majority of people who post on this forum, I reckon.

 

[RickCMC]

I didn’t want to create a whole new thread, but my issue with the native mail app is that it takes up so much space. Mine is currently above 4 gb and I don’t understand why. I delete all old emails and attachments, I really don’t know where this 4 gb is coming from. Anyone else’s mail app taking up a lot of space?

 

[groovypants]

I have not yet encountered storage issues with Mail - are you able to re-sync the inbox, or adjust the "days to sync" going from 1 day and build up from there?


Have installed iOS 13.2 beta 4 today in hopes of finding any fixes but to my dismay - it turns out we found another bug:

At your Inbox, tap and hold an email until it brings up the options Reply, Reply All, Forward.

Well, if you tap Forward - it kills Mail altogether lol !!

Oh wells, another day - another email report to Apple Support

 

[cyb3rdud3]

I’ve given up on the mall app and moved to outlook after missing several emails yesterday due to lack of notifications working properly and also not notifying my Apple Watch.

Blimey, consider yourself lucky that you get so few emails that you can leave email notifications on. First thing I switch off everywhere ever.

I appreciate that we use things all differently. To me, email is not instant messaging. It is not a communication channel with guaranteed delivery times either. I'll just go in and deal with emails regularly during the day.

 

[cyb3rdud3]

Does Gmail not allow you to go to each account separately (been a while since I used multiple accounts in the Gmail app)?

Nope Really annoying in the GMail app...

 

[jamdex]

Blimey, consider yourself lucky that you get so few emails that you can leave email notifications on. First thing I switch off everywhere ever.

I appreciate that we use things all differently. To me, email is not instant messaging. It is not a communication channel with guaranteed delivery times either. I'll just go in and deal with emails regularly during the day.

Yeah, phone calls ant texts are for rapid answer. Email is more like snail mail on skates.

 

[Super Spartan]

Anyone tried Microsoft Outlook?

 

[newellj]

So I have a new (to me) bug this morning. Exchange emails (which are ****ed up in several ways already) no longer delete in the native Mail app.

 

[5KDan]

So I have a new (to me) bug this morning. Exchange emails (which are ****ed up in several ways already) no longer delete in the native Mail app.

And I'm able to delete Exchange emails from the native app, but not IMAP emails ?‍♂️

 

[Newbie67]

This is a great idea - I have been tracking Exchange (EAS) / native Mail on iOS 13.x and so far have compiled the following table below.

Have found some workarounds via online searching and self troubleshooting.

Would be great if anyone can suggest any other workarounds or inside information on bug fixes in future releases.

If anyone works in the field of MDM / EMM - would even be more appreciative if you can share any insights or odd behaviors with Mail in iOS 13.x ?

Issue	Behavior	Resolution \ Workaround	Status
Calendar Invite Not Responsive	Users may observe that tapping on calendar invitations/updates in the native Mail app does nothing. The attachment may say "Unavailable" under the filename. At this time the cause of the issue is unknown, however it appears to only occur on iOS 13.0 - 13.1 devices.	Users can work around the issue by accepting EAS calendar invitations/updates in the Calendar app rather than the native Mail app.	Fixed in iOS 13.2 Beta 2?
If you see the Hello screen repeatedly after updating to iOS 13	If, after you update your iPhone, iPad, or iPod touch to iOS 13, you can't use your iOS device because it repeatedly sends you back to the Hello screen, looping continuosly.	Remove the SIM card from your device. Press and hold either the Home button—if your device has one—or the Side button, until a menu appears from the bottom of the screen. Tap More Wi-Fi Settings. Tap the Info button to the right of the Wi-Fi network that your device is connected to. Tap Forget this network, then tap Forget. Follow the steps to start using your device. When you're finished with the steps above, rejoin your Wi-Fi network: Go to Settings > Wi-Fi. Tap the network you want to join and enter the password, if required.
Slight delay in correlation between Push notification and Inbox loading in native Mail	iOS 13.1 devices receive a notification when a message arrives, (push on and apparently working) , but when they want to read the message when launching the Inbox via Mail, it has to be downloaded first. On 13.0 or lower devices they have the message already downloaded. (as it should be) - therefore, there is a slight delay. This does not occur on all devices and appears to be intermittent	None at this stage.	Fixed in iOS 13.2 beta 3?
Unable to save Drafts in native Mail app	Users are not able to save emails to their Drafts folder. Either the Drafts folder is not visible or saving emails results to nothing.	First, if the device has multiple email sync accounts enabled (GMAIL, etc), please go to Settings> Mail> Default Account and ensure the corporate EAS account is selected. Then follow these steps: • Open the Photo app • Select any photo • Tap the small icon on bottom left corner that forwards your photo to another app • Select the Mail app to attach the photo to a new email • Do not send the email, just tap on Cancel instead • The prompt will come up, tap on Save Draft • Then kill the Mail app • Re-launch the Mail app • Draft folder should be there and saving them should be operational again. This should be a once off process - even after a power cycle, the workaround fixes the bug permanently.
Opening mime-attachments in Mail	Users are not able to open email attachments in Mail. Instead, they are prompted to forwarded the attachment into another app	None at this stage	Fixed in iOS 13.2 beta 2?
Duplicate Sent Items Entries	User sends an email from their iOS 13 device. The email then appears in duplicate entries in their native Mail iOS 13 Sent folder.	Read one of the duplicate entries and upon going back to the Sent folder, only a single entry is visible.
Inbox does not load new emails	Emails do not load into the inbox for an extended amount of time	User must kill Mail app and then re-launch it
Sensitivity of Emails are not kept	When replying to an email with Sensitivity status marked, the replied email does not retain's its status. The email is reverted back to "Normal"	None at this stage	Fixed in iOS 13.2 beta 3?
Search in Mail not working correctly	Searching for Email by Sender does not return results or only returns partial results.	When typing the name of the sender in the search box, Under people, don’t select the Sender but rather the option below that that offers “Sender contains:xxxx”
No notification or badge when a new email arrives	Emails are downloaded into the inbox but there are no push notifications or badges displayed on the locked screen.	None at this stage.	Fixed in iOS 13.2 beta 3?
Email does not contain original text when forwarding or replying it	Emails are truncated when they are forwarded or replied to.	None at this stage.
Deletion of Email re-appears	When deleting an email on the device, the message re-appears. Only upon the second deletion of the email, the deletion is properly actioned	Delete the email again upon re-appearing

Thank you for this effort- very helpful!

 

[moonjelly]

Am I the only one that does not see Mail app listed under iOS Apps? Everything else is there but the one app that’s a major issue you cannot even give feedback about!?

This can't be a coincidence. It must be to limit negative press because mail is a disaster?
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I think it’s widely accepted that Mail in iOS13 is a buggy disaster. There have been many threads about this. I thought I would start a thread to allow people to post problems they encounter all in one place. Apple, please fix this app! I have noticed:

1) old emails reappearing and then being unable to delete
2) new emails appearing at the bottom the inbox
3) needing to drag down on inbox to have new emails appear
4) badge counts incorrect
5) emails not being marked as read
6) difficulty opening attachments
7) when forwarding a message the original message gets cut off

This is just a start! i have tried all the traditional fixes with no luck.

Since iOS 13.1.3 I'm having serious battery drain issues. 100% to 29% sitting on the nightstand unused. Mail app appears to be the culprit. The 10 day battery history shows a huge spike in load since the update. Mail app is reported 60+% of the load. No change in usage habits.

 

[gtmac]

So many problems it’s insane that Apple pushed such crap!

My mail app is a complete mess.

 

[minimo3]

This can't be a coincidence. It must be to limit negative press because mail is a disaster?
[automerge]1571937144[/automerge]


Since iOS 13.1.3 I'm having serious battery drain issues. 100% to 29% sitting on the nightstand unused. Mail app appears to be the culprit. The 10 day battery history shows a huge spike in load since the update. Mail app is reported 60+% of the load. No change in usage habits.

today is my first full day after switching to the outlook app instead of native mail/calendar. Battery life / screen on time improved by 50%. (I deleted all mail accounts in settings and deleted the native mail app to be sure)

 

[1144557]

Yup I am back on Outlook. I have always beta tested for them (and a few other mail apps) but was using Mail primarily for a while now as it was just working and had dark mode out of the gate since WWDC. It was/is also doing a better job of threading than 3rd party apps getting similar emails together in 1 thread versus separate.

But Mail is such a cluster still that it is becoming unusable with weird glitches that arent getting better over updates. Double sent showing for outlook/exchange accounts, notification center notifications disappearing, email signatures not switching from changing the "from" account, etc. Basic basic functionality of a mail app- display mail, notifications, and mail signatures. And common bugs everyone is seeing, not some weird glitches that take 5 steps to reproduce.

That is beyond delay loading the emails when going into the app, which is an inconvenience, but all apps seem to struggle with this so I wont make a huge deal over that. A minor inconvenience in the grand scheme of the app working properly.

And yes, like other I have left feedback in the app and most of it is still open since before iOS13 release; with many others reporting the same (the Feedback app just says 10 or more seeing the same) Almost like Apple just doesnt care to fix it. All of those mentioned above have 10+ people seeing it, so Im not the only one seeing those specific bugs (and seeing it around here too)

Not going to keep banging my head against the wall, just use Outlook for now I guess until/if Mail gets fixed.

 

[DotCom2]

How could they screw this core app up so badly?!

 

[AeroZ]

I submitted a bug report with all the issues and they updated it with “Less than 10” similar reports.

 

[newellj]

How could they screw this core app up so badly?!

Must take some work, because it's been f-d up since the first beta and is still f'd up in 13.2b4, which means it will NOT be fixed in 13.2.0.

 

[cyb3rdud3]

I submitted a bug report with all the issues and they updated it with “Less than 10” similar reports.

I guess they screw this up so badly and fix it so slowly because not everyone is encountering those issues that you lost. And considering here are many intermediate factors involved it can be hard to diagnose.

there is only one feature in that list that I don’t use and thus can’t comment on. Lock screen notifications. I get way to many emails for that to be of any use. Secondly I would consider that an information security risk this switch off notification.

I can’t say I experience any of the other listed issues.

 

[groovypants]

It would appear there seems to be no difference between iOS 13.2 beta 4 and the public release of iOS 13.2 - with regards to Mail issues - on my various test devices. I'm sure this will be different (or shall we say, inconsistent) for other people.

May I ask - anyone who had issues saving Drafts on iOS 13.1.3 - has that been resolved (or at least,improved) upon upgrading to iOS 13.2 ?

 

[danmart]

I just upgraded to 13.2 this morning and now Mail is broken on my phone (iPhone 11 Pro Max 256) whilst still working on my wife’s phone (11 Pro 256). It was working fine for me personally on 13.1.x.

Any suggestions other than ’switch to a different email app’?

 

[thewhitehart]

I thought it’d be fixed for me (mail received but not appearing in inbox). It was working well this morning, but alas, the problem has returned.

Apple simply does not care. All one has to do is look at all the people tweeting about it. We’re at 13.2; I’ve given up on a fix. Basic functionality in a communication device is evidently not one of their priorities.

 

[cyb3rdud3]

I just upgraded to 13.2 this morning and now Mail is broken on my phone (iPhone 11 Pro Max 256) whilst still working on my wife’s phone (11 Pro 256). It was working fine for me personally on 13.1.x.

Any suggestions other than ’switch to a different email app’?

Firstly what does broken mean. Detail is required. Secondly, something that is seriously lacking with most of the posts in here, it is really important to include what kind of mailserver you are connecting to, and what protocol is being used.

 

[danmart]

Fair comment! My mailbox list is showing that I have email, but once I go into a mailbox nothing is there. There should be hundreds of emails in there. This is effecting all my active email accounts (Personal IMAP, Office365, Yahoo and Gmail) so seems independent of the type of account.

Some kind of coms may be happening in the background as the unread count is going down on my Office365 mailbox as I deal with items on my laptop. But the mailbox itself is still showing as empty.

Mailbox list:


Office 365 detail:


UPDATE: weirdly, it has started working correctly again, now. I can’t image any ‘trigger‘ that has ‘healed’ the app so I am perplexed by this!

 

[cyb3rdud3]

Odd but glad to hear it started working again.