I echo all of that. I have maybe 12 Apple products in my household, and what gets to me more than anything is the lack of communication from Apple. We have all lived with bugs from MS through the past, and accept them as the compromises we have to make to benefit from new technology - but it wouldn't hurt for Apple to acknowledge publicly that there is a problem, and what they are doing about it.
The poor guys on the phones/chat in Apple Support are not primed to handle this. Instead of going through pointless routines of fixes that don't work, and that waste everyone's time, they should be briefed to say from the outset that this is a widely reported issue and that a fix is expected from Apple in x days that will take the form of a new build of 9.3 - or whatever else they have in mind. i spent a wasted hour on chat with Apple support in the early phases - before I knew others were affected - going through the motions. It was only at the end of the call, and when pressed, that they admitted it was a widespread issue that they were working on.
It is very poor customer relations. If they are going to operate support forums, then they should have staff that participate. All I see in the Apple forums and in these forums are people getting frustrated and mad, when Apple could pacify people just by giving some response.
