iPad Pro iPad Pro's bending issue (merged)

[ralphthemagi]

Leave the anxiety, the anxiety will cause Apple to keep the quality of products high.

At this price point not even 1 should be bent, THAT is the point.

Taking a device back is an inconvenience nobody wants.

It’s really not that expensive. Is a mass produced piece of equipment, not some finely crafted good made by hand. It’s stamped out and glued together on an assembly line. Everything made like this has tolerances. At this scale there will be hundreds of thousands of bad units that make it past QC.

Everything has tolerances. Look hard enough and you’ll notice that all sorts of things are bent or misaligned every so slightly. In this case the tolerances just need to be a little tighter here, which is hard because you’ve got plastic between two sheets of metal. The joint will naturally flex because at the end of the day it’s held together by glue.

 

[Tsepz]

It’s really not that expensive. Is a mass produced piece of equipment, not some finely crafted good made by hand. It’s stamped out and glued together on an assembly line. Everything made like this has tolerances. At this scale there will be hundreds of thousands of bad units that make it past QC.

Everything has tolerances. Look hard enough and you’ll notice that all sorts of things are bent or misaligned every so slightly. In this case the tolerances just need to be a little tighter here, which is hard because you’ve got plastic between two sheets of metal. The joint will naturally flex because at the end of the day it’s held together by glue.

And excuses like this will mean more crap down the line.

Part of Apple’s entire marketing message about their devices is build quality.

 

[AndyMacAndMic]

It’s really not that expensive. Is a mass produced piece of equipment, not some finely crafted good made by hand. It’s stamped out and glued together on an assembly line. Everything made like this has tolerances. At this scale there will be hundreds of thousands of bad units that make it past QC.

Everything has tolerances. Look hard enough and you’ll notice that all sorts of things are bent or misaligned every so slightly. In this case the tolerances just need to be a little tighter here, which is hard because you’ve got plastic between two sheets of metal. The joint will naturally flex because at the end of the day it’s held together by glue.

A tablet > $1000,- is expensive and should be straight as a ruler out off the box. No excuses, not from you and not from Apple.

 

[44267547]

A tablet > $1000,- is expensive and should be straight as a ruler out off the box. No excuses, not from you and not from Apple.

I admit, I believe Apple and their reasoning on what is causing the bending, but I wouldn’t accept it either, _if_ my iPad had a bend in it. It just seems so uncharacteristic to accept a product with a bend in it, when none of the previous iPads had tolerances like this.

My question, if Tim Cook’s iPad has a bend in it, would he accept this as a standard from Apple or would he rather have an iPad that does not have a bend in it?

 

[Yourbigpalal83]

Because regardless of the scale of the bending issue, apple is getting really bad press right now, and with reports of them cutting production on phones, there stock dropping, etc, what do you think there solution will be?

1: Deny anything is wrong and act as if everything is normal.
2: Admit there might be a bending issue with the ipads, offer free replacements and or repairs
3: stop production all together, restart it with a stronger aluminum and redesign that gives it much more strength (i admit this is the most unlikely of choices)
4:Offer free cases or some sort of equivalent. (simular to how they offered free bumpers to the Iphone 4s)
5: Except there is a problem, adress it later on (like the iphone 6s bending and touch issue) and on the next model say there aluminum is stronger and tote it like a feature.

Frankly i feel apple really has to do something, because even the die hard apple sheep like me, cant defend them anymore and they are really begining to tank hard IMHO.

They havent innovated in a while, siri is a joke at this point, there raising the prices to the point where no one wants to shell that kind of money out for a device thats just slightly better then the last one...

something has to be done.

What do you think they will do about it?

 

[The Game 161]

Nothing

They will look to build it better next year and while this press is bad the products are still very good and selling to a certain standard just not as high as they expected or how it used to be but the market is changing after all

 

[Lobwedgephil]

They have already done #1, right or wrong. Hard to say how many are affected, seen plenty on the forums, but that is likely a minuscule amount of what has been sold. Mine are straight.

 

[gregrichards]

I have just got the iPad Pro 11 as a Christmas present and I’m 100% happy with it. I have bought a tough case and will look after it.

Apple will likely release a new iPad Pro next year with a stronger chassis.

 

[Abazigal]

I don't think Apple needs to do anything, and they will be just fine.

 

[BaddAdvice]

My thinking is they'll go the route of the iPhone 6s - new iPad with same form factor but stronger structure. They'll move on.

 

[smirking]

My thinking is they'll go the route of the iPhone 6s - new iPad with same form factor but stronger structure. They'll move on.

If what's being reported is accurate, a stronger structure wouldn't help because they're bending due to variance in the manufacturing process causing the metal to warp slightly as it cools.

 

[BaddAdvice]

If what's being reported is accurate, a stronger structure wouldn't help because they're bending due to variance in the manufacturing process causing the metal to warp slightly as it cools.

I think we all know that's just Apple-speak for "the aluminum's too thin".

 

[TheRealAlex]

Because regardless of the scale of the bending issue, apple is getting really bad press right now, and with reports of them cutting production on phones, there stock dropping, etc, what do you think there solution will be?

1: Deny anything is wrong and act as if everything is normal.
2: Admit there might be a bending issue with the ipads, offer free replacements and or repairs
3: stop production all together, restart it with a stronger aluminum and redesign that gives it much more strength (i admit this is the most unlikely of choices)
4:Offer free cases or some sort of equivalent. (simular to how they offered free bumpers to the Iphone 4s)
5: Except there is a problem, adress it later on (like the iphone 6s bending and touch issue) and on the next model say there aluminum is stronger and tote it like a feature.

Frankly i feel apple really has to do something, because even the die hard apple sheep like me, cant defend them anymore and they are really begining to tank hard IMHO.

They havent innovated in a while, siri is a joke at this point, there raising the prices to the point where no one wants to shell that kind of money out for a device thats just slightly better then the last one...

something has to be done.

What do you think they will do about it?

This is an internal Legal Decession. It is Cheaper both in money and less affect in reputation. To quietly insert a strengthening or reinforcing piece of metal at the two main weak points.
Than it would be to issue a recall or offer fixes.
Just like Fortinite is stealing Dances and not paying the creators. Because it’s cheaper to pay after a court settlement than it is to track down and negotiate with Dance creators. It’s like who do you contact and pay as the Creator of the 1920’s Cancan dance. No one is alive to prove or collect.

 

[6749974]

Yep, I reported about my iPad initially but instead was attacked by people who thought they knew better. Even the Apple employee thought I sat on my iPad. Well guess what, turns out the it was bent out of the box as I initially suspected!

@fm_carv (who is now suspended, apparently) and a few others challenged you, over and over. I remember. I was the one saying, 'this looks like a manufacturing issue, bending during temperature change.' I thought it was happening, perhaps during travel, but apparently it happens before it's even put in the box. I'm sure Apple will fix this. Either way, some vindication for you, since you were falsely blamed and accused of mishandling the device.

 

[6749974]

Regarding the title and the topic of bends, I think there's some confusion.

There's two possible issues at hand:

1. iPad Pro's bending during the manufacturing process, and users receiving them bent out-of-the-box
2. Using your factory-perfect iPad Pro, but then with usage it eventually bends

So far there is no proof/evidence of #2, meaning no-one is accusing iPad Pro's of bending with day-to-day use. The YouTube bend videos show that it's possible, structurally, but so far that isn't the issue. The real issue is #1, and that Apple needs to improve QC and not let faulty iPads get boxed-and-shipped.

EDIT: Also, Apple should (IMO) change policy so that bends are covered as in-warranty-repair (and FREE) during the first year, because apparently they are not. This would restore faith in this bend issue.

 

[DNichter]

Issue a proper statement, replace any iPad’s that have an issue, revisit manufacturing method procedures, strengthen materials or internally if possible, and that should be it. It’s all you can do.

 

[revmacian]

Because regardless of the scale of the bending issue, apple is getting really bad press right now, and with reports of them cutting production on phones, there stock dropping, etc, what do you think there solution will be?

1: Deny anything is wrong and act as if everything is normal.
2: Admit there might be a bending issue with the ipads, offer free replacements and or repairs
3: stop production all together, restart it with a stronger aluminum and redesign that gives it much more strength (i admit this is the most unlikely of choices)
4:Offer free cases or some sort of equivalent. (simular to how they offered free bumpers to the Iphone 4s)
5: Except there is a problem, adress it later on (like the iphone 6s bending and touch issue) and on the next model say there aluminum is stronger and tote it like a feature.

Frankly i feel apple really has to do something, because even the die hard apple sheep like me, cant defend them anymore and they are really begining to tank hard IMHO.

They havent innovated in a while, siri is a joke at this point, there raising the prices to the point where no one wants to shell that kind of money out for a device thats just slightly better then the last one...

something has to be done.

What do you think they will do about it?

It doesn't matter what we think: a) we could guess all day and still be wrong, and b) we aren't directly involved in the manufacture process of the device.

I also feel it would benefit you to learn proper spelling and choose the correct words to convey your meaning.

 

[Greenmeenie]

LIQUIDMETAL chasis in 2020!!

 

[Unprocessed1]

I got a 11 inch wifi model at MicroCenter on Black Friday that I've been waiting to open on Christmas. Now I'm paranoid, and not sure if Microcenter would let me return it if there's a bend.

Is there a general consensus on how prevalent the bending issue is?

 

[synergize]

Apple will place it in a unbending machine and bend it back!

 

[tigres]

I got a 11 inch wifi model at MicroCenter on Black Friday that I've been waiting to open on Christmas. Now I'm paranoid, and not sure if Microcenter would let me return it if there's a bend.

Is there a general consensus on how prevalent the bending issue is?

If it makes you feel any better, I too got one from MicroCenter (12.9), and it’s straight as straight can be, perfect to me. I did ask them return policy, and they stated that Black Friday purchases had a long return date, after the new year, don’t recall the date.

 

[Conutz]

Regarding the title and the topic of bends, I think there's some confusion.

There's two possible issues at hand:

1. iPad Pro's bending during the manufacturing process, and users receiving them bent out-of-the-box
2. Using your factory-perfect iPad Pro, but then with usage it eventually bends

So far there is no proof/evidence of #2, meaning no-one is accusing iPad Pro's of bending with day-to-day use. The YouTube bend videos show that it's possible, structurally, but so far that isn't the issue. The real issue is #1, and that Apple needs to improve QC and not let faulty iPads get boxed-and-shipped.

EDIT: Also, Apple should (IMO) change policy so that bends are covered as in-warranty-repair (and FREE) during the first year, because apparently they are not. This would restore faith in this bend issue.

Agreed, my suspicion is also that the aluminium chassis bends during machining and/or anodising. QC and improved process should cure the problem. If they became bent post-manufacture, some cases are so bad, the screen would’ve cracked. Also, those would have to be some serious final production steps to bend them!

Another thought - maybe stress-tested aluminimum chassis are making their way back into production. Imagine that!

 

[WilliamG]

I've had my iPad Pro for a few days now, and disappointingly it's not bent out of the box or gotten bent during regular use.

 

[sracer]

Regarding the title and the topic of bends, I think there's some confusion.

There's two possible issues at hand:

1. iPad Pro's bending during the manufacturing process, and users receiving them bent out-of-the-box
2. Using your factory-perfect iPad Pro, but then with usage it eventually bends

So far there is no proof/evidence of #2, meaning no-one is accusing iPad Pro's of bending with day-to-day use. The YouTube bend videos show that it's possible, structurally, but so far that isn't the issue. The real issue is #1, and that Apple needs to improve QC and not let faulty iPads get boxed-and-shipped.

EDIT: Also, Apple should (IMO) change policy so that bends are covered as in-warranty-repair (and FREE) during the first year, because apparently they are not. This would restore faith in this bend issue.

This is correct. These two scenarios seem to be conflated by many and it is confusing the issue.

 

[6749974]

Agreed, my suspicion is also that the aluminium chassis bends during machining and/or anodising. QC and improved process should cure the problem. If they became bent post-manufacture, some cases are so bad, the screen would’ve cracked. Also, those would have to be some serious final production steps to bend them!

Another thought - maybe stress-tested aluminimum chassis are making their way back into production. Imagine that!

"The bend is the result of a cooling process involving the iPad Pro’s metal and plastic components during manufacturing, according to Apple. Both sizes of the new iPad Pro can exhibit it." – The Verge

It's been confirmed since Dec 19. The dilemma is Apple has confirmed, but not given official statements or explanations, so there's still some internet doubt as to the validity of this article because some people are saying The Verge can't be trusted.
[doublepost=1545688608][/doublepost]

I've had my iPad Pro for a few days now, and disappointingly it's not bent out of the box or gotten bent during regular use.

Have you tried returning it during your 14-day return window? Perhaps ask Apple Store employees to specifically find you a bent one. Bonus points if you film it for your YouTube Pranks channel.