iPad Pro iPad Pro's bending issue (merged)

[UrbanExtant]

Glass can bend quite a bit more than that before cracking. In fact, just a firm Pencil or finger pressure bends glass on all iPads daily. If you don’t mind it visually (and it is hard to see, you probably wouldn’t even notice it without the table - and that is assuming the table itself is flat), you don’t need to worry. Also, don’t let the fearmongering on this forum prevent you from enjoying your purchase. And carry it around, that’s what it’s made for. As long as you don’t sit on it, it’s going to be fine.

You are correct, sir, however, glass is a finicky material. A close friend of mine is an extremely talented glass artist, and she is always explaining different dynamics of the material to me. While these thin glass screens do flex, and bend, and are forgiving to an extent, if the sheet of glass is continually under stress, from being flexed into a position it is not intended to be in, due to a bend in the iPad chassis, it will take significantly less force, or torque to cause it to crack and/or shatter, than it would have had the sheet of screen glass been continually in its unstressed position. This is the concern I was gearing my post towards.

 

[aevan]

You are correct, sir, however, glass is a finicky material. A close friend of mine is an extremely talented glass artist, and she is always explaining different dynamics of the material to me. While these thin glass screens do flex, and bend, and are forgiving to an extent, if the sheet of glass is continually under stress, from being flexed into a position it is not intended to be in, due to a bend in the iPad chassis, it will take significantly less force, or torque to cause it to crack and/or shatter, than it would have had the sheet of screen glass been continually in its unstressed position. This is the concern I was gearing my post towards.

I still wouldn’t worry about it, but of course, it’s up to you.

 

[jamespb78]

Hey all,

So I've had the 64gb 11" iPad Pro for a couple of weeks and decided to swap it out for a 256gb LTE model instead, and reading all of the threads and posts about bent iPads honestly freaked me out for a little bit.

However, when I got home, I unboxed the new 11" 256gb LTE iPad and it was straight as can be... I think...

How many iPads do you think are affected by the manufacturing defect during the cooling process? I feel like it's a bit overblown and people who are worried, are reading a bit too much about the issue. Sure some may be bent, but they make thousands of these devices, and the Apple store rep I spoke with said if you do notice a bend when you just purchased the device, to return it right away. I was really paranoid about switching devices but I'm very happy I did.

[doublepost=1546053952][/doublepost]I’m glad you think yours is straight, but I suspect your not looking “along” the edges.

To me, yours looks bent.

 

[jamespb78]

Aww shucks. Well at least you can exchange it, right? Or is Apple not accepting bends as a flaw?

My local Apple stored refused to exchange my 2 bent units.

 

[alanderp]

[doublepost=1546053952][/doublepost]I’m glad you think yours is straight, but I suspect your not looking “along” the edges.

To me, yours looks bent.

Nah, I’ve also put a straight edge on all side of the iPad and it’s flat. I think you’re just trying too hard to believe that 95% of all LTE iPPs are guaranteed bent. I'm genuinely sorry you received 2 bent devices lmao.

 

[Greenmeenie]

[doublepost=1546053952][/doublepost]I’m glad you think yours is straight, but I suspect your not looking “along” the edges.

To me, yours looks bent.

Oh my God dude. I hope you’re joking, cause that is definitely not bent. This mass dellusion has really gotten out of hand. Lol.

To the OP, congrats on the new LTE 11”. Welcome to the unbent LTE party! WooooHooo! I love having LTE on my iPad.

 

[Kal-037]

[doublepost=1546053952][/doublepost]I’m glad you think yours is straight, but I suspect your not looking “along” the edges.

To me, yours looks bent.

I found your tin-foil hat... Elvis had it while he left his Illuminati meeting in Area 51.

 

[Greenmeenie]

I found your tin-foil hat... Elvis had it while he left his Illuminati meeting in Area 51.

 

[Scott6666]

Looks fine to me. My 12” iPad Pro was perfectly straight and stayed that way.

It’s always good to read on MR what problems you’re supposed to have so one can be paranoid about it.

 

[KPOM]

It looks fine to me. I have had the 11” iPad Pro LTE since Day 1 and like it a lot. The new Pencil and Keyboard are great. I had the 10.5” before.

 

[JP913]

Way overblown.

I have an issue with the word “bent.” To me, that would indicate a very noticeable change in angle.

If we have to squint and use blown up iPhone photos to see the “bend,” then maybe it’s not bent at all.

Curved? Slightly curved? MAYBE curved? (Not the OP’s iPad, though. That looks fine.)

Here’s the other thing: how many users are looking at the effing SIDES of their iPads when they’re using them?

Can you really tell a 0.5 degree curve in your iPad when you’re viewing it from the front? Does it effect the way you use it? Does any of this even matter at all?

 

[Greenmeenie]

Way overblown.

I have an issue with the word “bent.” To me, that would indicate a very noticeable change in angle.

If we have to squint and use blown up iPhone photos to see the “bend,” then maybe it’s not bent at all.

Curved? Slightly curved? MAYBE curved? (Not the OP’s iPad, though. That looks fine.)

Here’s the other thing: how many users are looking at the effing SIDES of their iPads when they’re using them?

Can you really tell a 0.5 degree curve in your iPad when you’re viewing it from the front? Does it effect the way you use it? Does any of this even matter at all?

It just doesn’t matter!

 

[jimmy_uk]

Alot of quick to dismiss posts from users who are more than happy with their shiny new toys, but what does anyone say to the customers who are reporting bent ipads and are not getting replacements? Isn't this the main issue now as no-one can deny some people are getting bent/curved units (you've seen the pictures right?) and it's down to Apple to resolve the problem but it would appear they are not. So either these people are lying or Apple are not living up to their own level of good customer service?

I'm reading more posts and viewing youtube videos from customers who know they have a bent/curved ipad but are going to keep it. This is their decision of course but what is it going to take for Apple to acknowledge and resolve the problem if even these consumers are going to accept a bent ipad.

If nothing else, shouldn't we all be able to expect a non bent ipad. At this point it looks to me like I should expect a 50/50 chance of getting a bent/curved ipad and if I do I better just damn well accept it.

 

[LeeW]

What is making the situation worse is threads like this.

OP - "Mine is straight, I think"
Other - "Nope, that has a bend in it"

People want to see an issue and want to see a bend in every picture posted even if there isn't one.

At this point it looks to me like I should expect a 50/50 chance of getting a bent/curved ipad

There is absolutely no evidence to suggest that, making up numbers serves no purpose.

There is an issue that is clear, you can't judge the extent of that based on forums like this where people will come to complain before they will praise.

 

[jimmy_uk]

What is making the situation worse is threads like this.

OP - "Mine is straight, I think"
Other - "Nope, that has a bend in it"

People want to see an issue and want to see a bend in every picture posted even if there isn't one.



There is absolutely no evidence to suggest that, making up numbers serves no purpose.

There is an issue that is clear, you can't judge the extent of that based on forums like this where people will come to complain before they will praise.

50/50 is a gut reaction to the reports. Either I receive a straight ipad or I receive a bent one. I've seen a few posts and videos of people claiming to have bought two ipads are both were bent. That's not great odds.

What is clear to me, and stopping my purchase, are reports that people are receiving bent ipads and Apple aren't resolving it. Without a clear message from Apple the stores are working to their own scripts I'm assuming. I cant expect to return an ipad if its bent and get a refund as Apple may claim I've damaged it. So I'd have to go to store and ask for a replacement to which they may refuse. This is the issue for me. If people think this is an overblown issue so be it, but if bloggers, vloggers and forums dont talk about this then Apple will brush it under the carpet until ipad pro 2019.

It is pointless for people to upload images without a reference object if they want to see if their ipad is bent or not. Holding it in the air is not helpful because there may be an optical illusion happening. If I was to give my opinion on the first post images I would say I see a slight curve, but this may be the camera lens, lighting or the objects in the background making it look that way. I don't want it to be bent like I don't want any ipad to be bent.

 

[LeeW]

What I am seeing though is more and more threads and posts from speculating on the issue and people worrying about whether it may bend in the future, the actual number of posters who really have issues with a bend is not increasing.

Apple says it is a manufacturing issue affecting some units, I am currently inclined to believe that at the moment when removing all the speculative commentary around it. There are not enough reports out there to believe it is as widespread as a 50/50 chance.

Depending on and if it is a manufacturing issue then it would not be unusual to see two devices purchased at the same time being received bent as they likely come from the same batch.

Time will tell, but around launch and Christmas, I would be expecting to see many more reports for this to be something affecting a large number of units. A large number is difficult to determine as you would need to know sales numbers. A quick review on here suggests less than 20 with clear evidence of an unacceptable bend, that is insignificant in what I suspect is several million sold.

Of course, many people may well be happily using their device and have a slight bend and have not noticed.

 

[DNichter]

Yup, definitely overblown. Yours looks good to me, enjoy it. People on this site just like to jump all over stuff like this. It's a shame, used to be a good community.

 

[StellarVixen]

That looks like gigantic iPhone 5S, lol.

And, it is not bent. IDK what the heck are some people here talking about, they shall lay off the booze.

 

[Greenmeenie]

50/50 is a gut reaction to the reports. Either I receive a straight ipad or I receive a bent one. I've seen a few posts and videos of people claiming to have bought two ipads are both were bent. That's not great odds.

What is clear to me, and stopping my purchase, are reports that people are receiving bent ipads and Apple aren't resolving it. Without a clear message from Apple the stores are working to their own scripts I'm assuming. I cant expect to return an ipad if its bent and get a refund as Apple may claim I've damaged it. So I'd have to go to store and ask for a replacement to which they may refuse. This is the issue for me. If people think this is an overblown issue so be it, but if bloggers, vloggers and forums dont talk about this then Apple will brush it under the carpet until ipad pro 2019.

It is pointless for people to upload images without a reference object if they want to see if their ipad is bent or not. Holding it in the air is not helpful because there may be an optical illusion happening. If I was to give my opinion on the first post images I would say I see a slight curve, but this may be the camera lens or the objects in the background making it look that way. I don't want it to be bent like I don't want any ipad to be bent.

I am still not convinced this is an issue. And definitely not a widespread issue. No more prevelant than the occassional ipad with a bad pixel. I think Apple’s response was not in reference to some of the questionable photos we’ve seen circulated on forums. And yes, i question many of them. I really do. There are, and have always been those with an agenda out there. Serial Apple bashers. Many posters are not even posting pictures saying they’ve got a bent ipad, and still others are posting pictures of perfectly straight ipad pros asking if theirs looks bent.

I really think this has gotten out of hand. I think a very small minority of people with possibly legit complaints have been lumped in with a bunch of overreacting, OCD types...or people with a bias against anything Apple...and it has become an echo chamber of paranoia & hysteria.

For those who think there is something wrong with their ipad, simply return it. Apple is the most accomodating company i have ever experienced. If...IF you think your ipad is bent out of the box...wether others can see it or not...and it bothers you...just exchange it or return it.

I am holding my 11” ipad pro right now and this thing although thin is a solid premium device. It’s not going to bend on it’s own. And not without significant, deliberate force. It just isn’t no matter what anyone says. It is not flimsy. Having said that, treat it right! Don’t throw it into a full backpack without a case. Don’t sit on it. And you’ll be fine.

I have cracked screens on several ipads, and have learned to take care of them. Especially a pro ipad that costs significantly more. If i abuse my ipad and the screen cracks, I am not going to blame Apple. And neither should anyone. Is that so hard to understand?

So to recap. If...IF you get an ipad that is bent out of the box(extremely unlikely) just return and exchange it. Real Simple. And if your ipad is straight(like 99.99% of those who buy one)...it’s not going to suddenly bend on it’s own. It is a thin but very solid premium device. A premium device that any rational normal person will take care of. Who will protect it with a case if they jam it into a full backpack or in case they accidentally drop it.

I am not a blind Apple fanboy. Just a voice of reason and sanity.

 

[6749974]

I found your tin-foil hat... Elvis had it while he left his Illuminati meeting in Area 51.

I actually can see a slight bend. To test it I downloaded their image, took a red line to the left edges and could see in the middle it bends outward. Minor bend but it bends, at least optically on camera. They could test on a table or ruler, but optically they are correct—it bends ever so slightly.
[doublepost=1546094528][/doublepost]

My local Apple stored refused to exchange my 2 bent units.

What are the details of this return, and the bend? Did they acknowledge that it was bent? And how bent was it?

 

[jimmy_uk]

I am still not convinced this is an issue. And definitely not a widespread issue. No more prevelant than the occassional ipad with a bad pixel. I think Apple’s response was not in reference to some of the questionable photos we’ve seen circulated on forums. And yes, i question many of them. I really do. There are, and have always been those with an agenda out there. Serial Apple bashers. Many posters are not even posting pictures saying they’ve got a bent ipad, and still others are posting pictures of perfectly straight ipad pros asking if theirs looks bent.

I really think this has gotten out of hand. I think a very small minority of people with possibly legit complaints have been lumped in with a bunch of overreacting, OCD types...or people with a bias against anything Apple...and it has become an echo chamber of paranoia & hysteria.

For those who think there is something wrong with their ipad, simply return it. Apple is the most accomodating company i have ever experienced. If...IF you think your ipad is bent out of the box...wether others can see it or not...and it bothers you...just exchange it or return it.

I am holding my 11” ipad pro right now and this thing although thin is a solid premium device. It’s not going to bend on it’s own. And not without significant, deliberate force. It just isn’t no matter what anyone says. It is not flimsy. Having said that, treat it right! Don’t throw it into a full backpack without a case. Don’t sit on it. And you’ll be fine.

I have cracked screens on several ipads, and have learned to take care of them. Especially a pro ipad that costs significantly more. If i abuse my ipad and the screen cracks, I am not going to blame Apple. And neither should anyone. Is that so hard to understand?

So to recap. If...IF you get an ipad that is bent out of the box(extremely unlikely) just return and exchange it. Real Simple. And if your ipad is straight(like 99.99% of those who buy one)...it’s not going to suddenly bend on it’s own. It is a thin but very solid premium device. A premium device that any rational normal person will take care of. Who will protect it with a case if they jam it into a full backpack or in case they accidentally drop it.

I am not a blind Apple fanboy. Just a voice of reason and sanity.

I've said it again and again, what about those who are being refused replacements? It's one thing to fall on the obvious response "just exchange it or return it". Are we simply to believe these people are dealing with Apple the wrong way or lying?

I've got a discounted 2017 ipad pro 12.9 in my basket and also a 2018 ipad pro 12.9. The discount is decent enough to make the 2017 a good purchase but I want/prefer the 2018 version. I won't comment any further on these types of threads as its wasted energy. Just gotta make my mind up I guess. Roll the dice or go the safe route.

 

[Silver Idaten]

50/50 is a gut reaction to the reports. Either I receive a straight ipad or I receive a bent one. I've seen a few posts and videos of people claiming to have bought two ipads are both were bent. That's not great odds.

What is clear to me, and stopping my purchase, are reports that people are receiving bent ipads and Apple aren't resolving it. Without a clear message from Apple the stores are working to their own scripts I'm assuming. I cant expect to return an ipad if its bent and get a refund as Apple may claim I've damaged it. So I'd have to go to store and ask for a replacement to which they may refuse. This is the issue for me. If people think this is an overblown issue so be it, but if bloggers, vloggers and forums dont talk about this then Apple will brush it under the carpet until ipad pro 2019.

It is pointless for people to upload images without a reference object if they want to see if their ipad is bent or not. Holding it in the air is not helpful because there may be an optical illusion happening. If I was to give my opinion on the first post images I would say I see a slight curve, but this may be the camera lens, lighting or the objects in the background making it look that way. I don't want it to be bent like I don't want any ipad to be bent.

This is why I don’t post pictures or ask other people, truthfully I would rather live in blissful ignorance. I’m pretty sure mine came with a micro dot scratch somewhere in the lower half that I could only see in certain light and I have to struggle to see it when the screen is on, like I mean struggle, squint, and turn my screen all sorts of different angles, hell the one time I did see it it was by total accident. I’m too old and busy to keep playing the damn exchange game. Why exchange an otherwise good iPad for one that’s potentially bent? My iPhone had some micro scratches out of the box in the corner too.

The only thing I didn’t tolerate were scratches on the SS Watch, that I did bring back because it’s supposed to be sapphire so that I don’t back down on, especially after having a SS S0 for so long with no visible scratches. I’m probably going to go down to aluminum and put a Skinomi on to save some money there, we’re talking $400 vs. $900.

 

[jamespb78]

I actually can see a slight bend. To test it I downloaded their image, took a red line to the left edges and could see in the middle it bends outward. Minor bend but it bends, at least optically on camera. They could test on a table or ruler, but optically they are correct—it bends ever so slightly.
[doublepost=1546094528][/doublepost]
What are the details of this return, and the bend? Did they acknowledge that it was bent? And how bent was it?

I have 2 of the new iPad pros. One is the 11” cellular, the other is the 12.9” cellular.

BEFORE either device was ever turned on, it was evident both were bent. I took both back to local Apple store (still yet to turn either device on).

3 staff (2 were managers) refused to exchange them.

I got told things like:

- they are all like that
- its not a bend
- it’s a curve by design
- it is not a defect

So essentially Ive got $5000 AUD worth of equipment that I would not classify as “perfect”, and they refused to exchange.

To be fair, they did offer a refund as I am within the return period, but I needed the ipads for Xmas presents. So by the time I got a refund processed, and could buy again I would have missed Xmas.

I also clarified that if I came in the day AFTER the return period ends, would they still accept a refund then based on the devices not being of acceptable quality, and they said NO.

As I pointed out in another thread, a “refund” is not the same as an “exchange”.
[doublepost=1546101729][/doublepost]

So to recap. If...IF you get an ipad that is bent out of the box(extremely unlikely) just return and exchange it.

What part of “THEY REFUSED” don’t you understand?

As mentioned above, I got TWO that are bent out of the box - and they REFUSED to “exchange” them.

Is that simple enough for you to understand now?

 

[Donoban]

I have 2 of the new iPad pros. One is the 11” cellular, the other is the 12.9” cellular.

BEFORE either device was ever turned on, it was evident both were bent. I took both back to local Apple store (still yet to turn either device on).

3 staff (2 were managers) refused to exchange them.

I got told things like:

- they are all like that
- its not a bend
- it’s a curve by design
- it is not a defect

So essentially Ive got $5000 AUD worth of equipment that I would not classify as “perfect”, and they refused to exchange.

To be fair, they did offer a refund as I am within the return period, but I needed the ipads for Xmas presents. So by the time I got a refund processed, and could buy again I would have missed Xmas.

I also clarified that if I came in the day AFTER the return period ends, would they still accept a refund then based on the devices not being of acceptable quality, and they said NO.

As I pointed out in another thread, a “refund” is not the same as an “exchange”.
[doublepost=1546101729][/doublepost]

What part of “THEY REFUSED” don’t you understand?

As mentioned above, I got TWO that are bent out of the box - and they REFUSED to “exchange” them.

Is that simple enough for you to understand now?

Yup. Just return and get a refund. Not worth the stuffing around to get them exchanged. Not sure why Apple don’t view it like this. Mostly Apple staff are cogs in a massive machine. They are running the corporate lines regardless of what you say or the situation. 99% of the time it’s fine, but slow to respond to issues like this.

If I was receiving an iPad for a gift. Like it’s being given to me and I haven’t had to fork out a single cent. Damn broc, I wouldn’t care if it was bent. Give me my free iPad baby! ...and thank you and merry Christmas.

 

[Greenmeenie]

I have 2 of the new iPad pros. One is the 11” cellular, the other is the 12.9” cellular.

BEFORE either device was ever turned on, it was evident both were bent. I took both back to local Apple store (still yet to turn either device on).

3 staff (2 were managers) refused to exchange them.

I got told things like:

- they are all like that
- its not a bend
- it’s a curve by design
- it is not a defect

So essentially Ive got $5000 AUD worth of equipment that I would not classify as “perfect”, and they refused to exchange.

To be fair, they did offer a refund as I am within the return period, but I needed the ipads for Xmas presents. So by the time I got a refund processed, and could buy again I would have missed Xmas.

I also clarified that if I came in the day AFTER the return period ends, would they still accept a refund then based on the devices not being of acceptable quality, and they said NO.

As I pointed out in another thread, a “refund” is not the same as an “exchange”.
[doublepost=1546101729][/doublepost]

What part of “THEY REFUSED” don’t you understand?

As mentioned above, I got TWO that are bent out of the box - and they REFUSED to “exchange” them.

Is that simple enough for you to understand now?

I am sorry. Yes, I find that hard to believe. You opened the box...and saw it was bent. You immediately went down to the apple store...and they refused to return it? Yes. I do not believe you.