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Reminds me of a 1950's table clothThis case looks even better in person 🔥
Great choice the Pitaka is and this colorway company branding isn’t so in your face …very subtle in person
Does this case feel the same as the fibers cases ? Also any finger prints ? ThanksThis case looks even better in person 🔥
Great choice the Pitaka is and this colorway company branding isn’t so in your face …very subtle in person
Reminds me of a 1950's table cloth
The blue one does lol this is a nice green/yellow gold weave …it’s amazing in person
It is a fiber case and it has incredible grip so far. Zero fingerprints on the case all day.
Keeping the Ultra Thin case love going with the Benks Aurora
This one makes me want to defragment my Windows 98 computer.
I was hoping you would post when it arrived! How do you like it? Do you notice the raised edges when you use it?
Is this the one I need for a black phone or is there a better Pitaka?
That actually looks really niceThis case looks even better in person 🔥
Great choice the Pitaka is and this colorway company branding isn’t so in your face …very subtle in person
No screen protector
This Benks and the Pitaka “Tactile Woven” are comparable, it’s really down to personal preference. They feel subtly different in ways that are hard to see in images or describe in words. I’d say order one of each from Amazon and return the one you don’t like as much.
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Did we determine if the camera ring is aluminum or TPU? Last I recall, the Aurora has a metal ring but all of the others have plastic rings. Is that correct as far as you know?
I never knew Otterbox were so awkward and awful to deal with.
I bought a case from them directly which upon delivery I realised was scratched out of the box (as posted previously). I opened a return with them as you would.
Received a reply from one of their CS advising that they will be opening RMA and I’ll be able to return the item for refund but I will have to incur the return shipping cost.
That really pissed me off. Firstly they sold me an item that wasn’t fit for purpose and now they want me to pay further price to rectify their mistake.
I emailed them with picture of the damaged case (as posted on here previously). Behold received another email from different CS advisor asking for pictures of the packaging, barcode and outer box pictures with today’s date and my name. Ok thats fine so I replied back together with everything requested.
Today again i received an email from another CS advisor advising below:
‘Hello xxxxxxc
Thank you for contacting OtterBox.
In order to assist you further we have sent your request on to representatives in your region. Due to this, please note there might be a slight delay in response times. Rest assured; we are doing our best to attend your request as soon as possible. To avoid further delays, please do not submit a duplicate request. Your patience is highly appreciated, and we would like to wish you a great day!’
At this point I replied back advising can they please arrange return collection and sort out the refund.
I genuinely thought Otterbox were ok to deal with but I swear I never will buy from them again.
In my reply I pasted link to this thread to make them aware I will be posting my thoughts on here.
I don't know what the outcome of this saga will be but it has left a bad taste.
Sal
I bought a case from them directly which upon delivery I realised was scratched out of the box (as posted previously). I opened a return with them as you would.
Received a reply from one of their CS advising that they will be opening RMA and I’ll be able to return the item for refund but I will have to incur the return shipping cost.
That really pissed me off. Firstly they sold me an item that wasn’t fit for purpose and now they want me to pay further price to rectify their mistake.
I emailed them with picture of the damaged case (as posted on here previously). Behold received another email from different CS advisor asking for pictures of the packaging, barcode and outer box pictures with today’s date and my name. Ok thats fine so I replied back together with everything requested.
Today again i received an email from another CS advisor advising below:
‘Hello xxxxxxc
Thank you for contacting OtterBox.
In order to assist you further we have sent your request on to representatives in your region. Due to this, please note there might be a slight delay in response times. Rest assured; we are doing our best to attend your request as soon as possible. To avoid further delays, please do not submit a duplicate request. Your patience is highly appreciated, and we would like to wish you a great day!’
At this point I replied back advising can they please arrange return collection and sort out the refund.
I genuinely thought Otterbox were ok to deal with but I swear I never will buy from them again.
In my reply I pasted link to this thread to make them aware I will be posting my thoughts on here.
I don't know what the outcome of this saga will be but it has left a bad taste.
Sal
Sorry to hear you’re dealing with this. I had a similar runaround with Otterbox last year. I rarely do this, but I ended up having to threaten a charge back on my credit card to get my issue resolved. Once I did that I actually got a call from a CS rep who handled the situation in a few minutes. This was after weeks of screwing around on email and chat. It was way too big of a hassle for a stupid phone case.
In fairness, I’ve had other bad CS experiences when dealing direct with case makers, which is why now, if at all possible, I just wait until the case is available on Amazon with Prime shipping.
Yeah. Im going to contact my CC provider and go down charge back route if they end up screwing me.
I’ve had a similar issue on a totally different item. They make a mistake and top of the hassle to return it I have to pay extra for it somehow.
The good old days of great customer service seems to be a rarity now.
How much of a lip are you getting? Enough to put the phone down and not really worry too much?
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