Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Technarchy

macrumors 604
May 21, 2012
6,753
4,927
Yes Samsung sales. Not android.
I have a background in finance.
I favor Empirical data over speculative data.
Nothing more.

I don't understand why so many here are so averse to sales data.

Sales is a business discussion which is rarely relevant in a Technical discussion.

An example being resource needs between iOS and Android. Where would sales data fit into that discussion?

Answer: it doesn't.
 

epicrayban

macrumors 604
Nov 7, 2014
6,517
5,353
Sales is a business discussion which is rarely relevant in a Technical discussion.

An example being resource needs between iOS and Android. Where would sales data fit into that discussion?

Answer: it doesn't.

Exactly.

Just like nobody ever points to Google's superior market share when discussing all of Google's problems. Nobody cares about that when discussing how to improve user experience.
 

maxsix

Suspended
Jun 28, 2015
3,100
3,731
Western Hemisphere
Apple submitted the patent in 2011 or 2012, well before Samsung launched their first curved display...
Btw it's not the curved display itself the gimmick pointless feature. It's the way Samsung implemented it.
samsunggalaxys7_2_mwc.jpg


Useless. You could do the same on a flat display.

On the contrary images on the curved edges are unnecessarily distorted. But, hey, it has a curved display ! Cool .... and useless.

497043-samsung-galaxy-s7-edge-810.jpg
You've worked very hard to trash the highly useful display, however you've also revealed that you're guessing. With no experience, but a burning desire to act like an expert, you've failed.

Those of us who have this model have been pleasantly surprised at the speed and efficiency Samsung has engineered into the design.

While you and Apple pontificate and waste time talking... Samsung is _innovating_ which in retrospect is what makes Apple devotees nervous.
 

Michael Goff

Suspended
Jul 5, 2012
13,329
7,422
You've worked very hard to trash the highly useful display, however you've also revealed that you're guessing. With no experience, but a burning desire to act like an expert, you've failed.

Those of us who have this model have been pleasantly surprised at the speed and efficiency Samsung has engineered into the design.

While you and Apple pontificate and waste time talking... Samsung is _innovating_ which in retrospect is what makes Apple devotees nervous.

I guess I'm not a devotee, then. To be greedy, and self focused, I more than welcome good Samsung products. Good competition helps force Apple to make even better iOS devices. And that benefits me.
 
  • Like
Reactions: FFR and jamezr

Truefan31

macrumors 68040
Aug 25, 2012
3,589
835
I always am vocal about it. Apple offer a very good user experience and it was this that attracted me in the first place.

Other manufacturers offer good products to rival Apple but don't always see as impressive sales. This also has a lot to do with brand association and marketing. This doesn't mean the likes of Samsung are delivering worse products, but it also doesn't mean Apple are only selling due to their marketing. It's about the right balance of product vs appeal. Customer support is also a major factor in any companies appeal in my experience.

Yeah I think customer support is big. It's all in what people value. I know there's plenty of good options with new tech out there. But there's a wide gap overall imo between Apple and the rest in terms of after sales service and support. It drives not only sales but maintains retention.

For all the talk of Apple supposedly needing to step up its products the competition has a long way to go to compete with Apple on support.
 
  • Like
Reactions: The-Real-Deal82

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
The integration of all Apple devices just locks me into this ecosystem.I got a deal on an Apple Watch and it's turned out to be highly useful for calls on the go,iMessage and health feature sync with iPhone.My battery life and the animation speeds are in tatters all over the place but looking at this integration doesn't make me want to move to the other side of the field
 
  • Like
Reactions: eltoslightfoot

I7guy

macrumors Nehalem
Nov 30, 2013
35,145
25,236
Gotta be in it to win it
You've worked very hard to trash the highly useful display, however you've also revealed that you're guessing. With no experience, but a burning desire to act like an expert, you've failed.

Those of us who have this model have been pleasantly surprised at the speed and efficiency Samsung has engineered into the design.

While you and Apple pontificate and waste time talking... Samsung is _innovating_ which in retrospect is what makes Apple devotees nervous.
I'm always trying to make sure my large portfolio of Apple stock maintains a certain level of yoy growth.
 

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
I'm always trying to make sure my large portfolio of Apple stock maintains a certain level of yoy growth.
From an unbiased standpoint the best long term stock to invest in is Alphabet,the new kid on the block.Apple's now the IBM and Microsoft of the tech world with declining sales and a cash cow product.If what you are after are "stars" and not cash cows then the best bet is Alphabet as it's fast,agile and innovative and all set to beat Apple's market Cap.Lets be real here,there's only ONE product Apple is based on AKA the iPhone whose sales are declining .All other sales are complete crap
 

The-Real-Deal82

macrumors P6
Jan 17, 2013
17,311
25,461
Wales, United Kingdom
From an unbiased standpoint the best long term stock to invest in is Alphabet,the new kid on the block.Apple's now the IBM and Microsoft of the tech world with declining sales and a cash cow product.If what you are after are "stars" and not cash cows then the best bet is Alphabet as it's fast,agile and innovative and all set to beat Apple's market Cap.Lets be real here,there's only ONE product Apple is based on AKA the iPhone whose sales are declining .All other sales are complete crap
I haven't seen any evidence to suggest what you are saying here is remotely truthful. Apple have never been market leaders in sales of computers and the iPhone is reported selling as well as ever. The mind boggles.
 
  • Like
Reactions: LIVEFRMNYC

Surf Donkey

Suspended
May 12, 2015
1,541
1,434
Yeah I think customer support is big. It's all in what people value. I know there's plenty of good options with new tech out there. But there's a wide gap overall imo between Apple and the rest in terms of after sales service and support. It drives not only sales but maintains retention.

For all the talk of Apple supposedly needing to step up its products the competition has a long way to go to compete with Apple on support.

Outside of physical stores, which I never used when I owned an Apple device (I hate the crowds there), Google support has been amazing for me. On par with Apple.
 
Last edited:

I7guy

macrumors Nehalem
Nov 30, 2013
35,145
25,236
Gotta be in it to win it
From an unbiased standpoint the best long term stock to invest in is Alphabet,the new kid on the block.Apple's now the IBM and Microsoft of the tech world with declining sales and a cash cow product.If what you are after are "stars" and not cash cows then the best bet is Alphabet as it's fast,agile and innovative and all set to beat Apple's market Cap.Lets be real here,there's only ONE product Apple is based on AKA the iPhone whose sales are declining .All other sales are complete crap
It's fine, I had a bunch way before the stock split....Apple and I will survive.
[doublepost=1459262743][/doublepost]
I haven't seen any evidence to suggest what you are saying here is remotely truthful. Apple have never been market leaders in sales of computers and the iPhone is reported selling as well as ever. The mind boggles.
Apple is doomed, how original.
 

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
It's fine, I had a bunch way before the stock split....Apple and I will survive.
[doublepost=1459262743][/doublepost]
Apple is doomed, how original.
A real investor cares about growth and innovation in the company he invests in.If all you care about is survival yes the AAPL stock is good
 

Truefan31

macrumors 68040
Aug 25, 2012
3,589
835
Outside of physical stores, which I never used when I owned an Apple device (I hate the crowds there), Google support has been amazing for me. On par with Apple.

Is that for only nexus devices or does google give after sales support for all the android oems as well? And physical stores are a big deal imo. Those stores are a big reason Apple support is as good as it is overall. Hence the crowds u see there.
 

epicrayban

macrumors 604
Nov 7, 2014
6,517
5,353
Samsung can certainly learn a thing or two from Apple stores and their customer service. Fortunately, I've never had to deal with Samsung CS. Can't speak on that front.

But Samsung should really begin selling their flagship devices unlocked in their NYC stores. Still a mystery why they don't. My guess? Carrier agreements/contracts, which is another area for them to grow -- updates and carrier influenced bloat should really be addressed in their next contract writeup.
 

Surf Donkey

Suspended
May 12, 2015
1,541
1,434
Is that for only nexus devices or does google give after sales support for all the android oems as well? And physical stores are a big deal imo. Those stores are a big reason Apple support is as good as it is overall. Hence the crowds u see there.

Anything purchased directly via Google Store. Mostly Nexus devices, but Google Cast, Pixel C, Chromebooks, etc. But not any OEM running android, no. Mostly the reason I gave up on Samsung. I can't stand dealing with carriers or OEMs directly. Perhaps Samsung has better support now, but in the past, it was very painful. That is across the board too...Televisions, Appliances, etc.
 

jamezr

macrumors P6
Aug 7, 2011
16,072
19,060
US
Samsung can certainly learn a thing or two from Apple stores and their customer service. Fortunately, I've never had to deal with Samsung CS. Can't speak on that front.

But Samsung should really begin selling their flagship devices unlocked in their NYC stores. Still a mystery why they don't. My guess? Carrier agreements/contracts, which is another area for them to grow -- updates and carrier influenced bloat should really be addressed in their next contract writeup.
I will take it a step further and say they should use the space they have in the BB stores for warranty and repairs. How hard would it be to ramp that up? They already have the space and a person onsite. Maybe another person and some infrastructure. But it could be done relatively on the cheap. There must something in their contract with BB that prevents this....
 
  • Like
Reactions: epicrayban

epicrayban

macrumors 604
Nov 7, 2014
6,517
5,353
I will take it a step further and say they should use the space they have in the BB stores for warranty and repairs. How hard would it be to ramp that up? They already have the space and a person onsite. Maybe another person and some infrastructure. But it could be done relatively on the cheap. There must something in their contract with BB that prevents this....

That's actually a great idea. Use BB.
 
  • Like
Reactions: jamezr

epicrayban

macrumors 604
Nov 7, 2014
6,517
5,353
Anything purchased directly via Google Store. Mostly Nexus devices, but Google Cast, Pixel C, Chromebooks, etc. But not any OEM running android, no. Mostly the reason I gave up on Samsung. I can't stand dealing with carriers or OEMs directly. Perhaps Samsung has better support now, but in the past, it was very painful. That is across the board too...Televisions, Appliances, etc.

If that's still true of Samsung CS, then I'm glad I go through T-Mobile. T-Mobile CS is generally terrific, both in store and over the phone. And because I'm a familiar face and friendly to the T-Mobile manager at the one near my work, they are extra friendly and helpful to me. I treat them with respect and don't abuse their courtesy. Sounds like it'd be hard for Samsung to match this sort of CS.

Speaking generally, T-mobile really has been terrific. Great plans and prices. Good coverage. Great CS. Light on the bloat. Reasonable with security and software updates. And AMAZING promotions in conjunction with Samsung.

T-Mobile + Samsung = great overall experience. It ain't no match for the many available Apple Stores and their CS, but it's great enough.

And to be perfectly honest, Apple CS in the past year or so has been monstrously difficult and frustrating. Had to take Macbooks and Thunderbolt Display to them multiple times before resolution, and each experience included long wait times and difficult scheduling. Going through the process, especially multiple times, was a huge pain.

That's why I was glad to read Apple plans on retooling how their Genius appointments work. It's seriously overcrowded to an obscene degree.
[doublepost=1459269416][/doublepost]
Not going to happen. It would compete with "Geek Squad".

Also a good point. But I know for a fact that Best Buy no longer offers their Best Buy warranty (is it all Geek Squad?) to Apple products anymore. The Best Buy rep recently told me that all Apple products simply have AppleCare. Just like buying from the Apple store. So, that's sort of interesting.

Who knows what Samsung can work out with Best Buy. But you're right, Geek Squad would be an obstacle.
 
Last edited:

lowendlinux

macrumors 603
Sep 24, 2014
5,460
6,788
Germany
We can compare and contrast the after sale service of the various Android OEM but none hold a candle to Apple in that regard. I do acknowledge that the employees are smarmy and the stores are packed but at least there are stores and Apple has a generous return/exchange policy.
 

jamezr

macrumors P6
Aug 7, 2011
16,072
19,060
US
We can compare and contrast the after sale service of the various Android OEM but none hold a candle to Apple in that regard. I do acknowledge that the employees are smarmy and the stores are packed but at least there are stores and Apple has a generous return/exchange policy.
Agreed! I have had great experiences with customer service at Apple stores.The lines are long and the geniuses....are well not that. But i can get a resolution in one location.
 

Radon87000

macrumors 604
Nov 29, 2013
7,777
6,255
Is that for only nexus devices or does google give after sales support for all the android oems as well? And physical stores are a big deal imo. Those stores are a big reason Apple support is as good as it is overall. Hence the crowds u see there.
If you want the iPhone model in the Android world,then there is no substitute for Google Nexus.Outstanding customer support and you get official TIMELY updates just like iPhones for 4 years and unofficially even beyond that.There are custom Marshmallow ROMs for the Galaxy Nexus which is 5 years old!Its pretty unfortunate that the Nexus displays are still inferior to the Samsung Galaxy S series in display quality
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.