For the last two years, all of my packages have been routed to the Independence Parkway location near 170 and 377. When I check the available places to hold for pickup on the UPS MyChoice site, the old Northside location doesn't pop up in the list anymore. I always select the hub that's in the MyChoice list because the package will probably be delayed since they'll reroute it after it gets to that hub. I've never seen more than 10 people waiting to pick up their iPhones when I've arrived at 8 am.