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Carrier iPhone 7/7+ EE ( UK ) Pre-Order Thread

smj1873 said:
Just been told in store that there are NO 7+ in the whole company until November and I'll be contacted to discuss options.

My only real option is to wait rather than take a size I don't want.
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Am beginning to be quite glad I have 3 iPhones ordered from various sources!!

1. Gold 7+ 256GB reserved for apple upgrade programme at my local Apple Store tomorrow (ordered as no JB)
2. Jet black 7+ 128GB on order direct from Apple due 'November'
3. Jet black 7+ 128GB on order as an upgrade from EE - told 21 days which would be by 26 September. If it is November I don't want it from EE as an EE contract upgrade starting in November as that means I wont be able to upgrade to iP8 on release next year (unless I buy outright!)

rossws said:
This is bull haha. If JL can supply a rose gold 7+, EE (A mobile phone carrier) can supply at least 1 7+ ;):D
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I agree!

dazlicous said:
Well if I ain't getting one until November they can return the upfront cost
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If it is an upgrade you might be able to swing that.
 
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dazlicous said:
Well if I ain't getting one until November they can return the upfront cost
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I can't see novemeber if I don't get an official date by next week I may even cancel my order I don't have the patience to wait 3-4 weeks when I was told delivery on 16th
 
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Just had a call back as I called them a few times over the past week and the guy told me 28 days. He was checking the website for this info! I told him that's if I ordered it now but I pre ordered it. Wasn't having any of it.
 
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Imagine next year when they update the whole handset, this is a soft upgrade which they are unable to manage effectively, next year will be pandemonium with 1000's and 1000's more upgrading - plus with the new upgrade after a year plan, lost of people are also going to be upgrading after one year....oh roll on September 2017
 
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wizzywig27 said:
Imagine next year when they update the whole handset, this is a soft upgrade which they are unable to manage effectively, next year will be pandemonium with 1000's and 1000's more upgrading - plus with the new upgrade after a year plan, lost of people are also going to be upgrading after one year....oh roll on September 2017
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Maybe that is why they are delaying their orders this year. So they can prioritise new customers and make the existing customers who want to upgrade wait another month or two until their contract allows them to upgrade o_O
 
wizzywig27 said:
Imagine next year when they update the whole handset, this is a soft upgrade which they are unable to manage effectively, next year will be pandemonium with 1000's and 1000's more upgrading - plus with the new upgrade after a year plan, lost of people are also going to be upgrading after one year....oh roll on September 2017
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Not even ready for how much of a shambles next year is going to be. At Apple's end, the yield rates will suck (because they always seem to) and at EE's end, the system will probably break and the CS reps will give us bull responses again. I'm already angry and it's not even iPhone 7 launch day.
 
Wow just got off the phone with EE

They said due to the factor i'm a new customer i should be getting my 7 plus in black in 2-3 days..and EE from sales will ring me later to confirm

The lady said because i'm a new customer and not renewing my contact i would get higher priority over people who are renewing..not sure why

She said those who won't get theirs till November is due to not being new customers
 
The Game 161 said:
Wow just got off the phone with EE

They said due to the factor i'm a new customer i should be getting my 7 plus in black in 2-3 days..and EE from sales will ring me later to confirm

The lady said because i'm a new customer and not renewing my contact i would get higher priority over people who are renewing..not sure why

She said those who won't get theirs till November is due to not being new customers
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Please tell me you're joking.
 
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The Game 161 said:
Wow just got off the phone with EE

They said due to the factor i'm a new customer i should be getting my 7 plus in black in 2-3 days..and EE from sales will ring me later to confirm

The lady said because i'm a new customer and not renewing my contact i would get higher priority over people who are renewing..not sure why

She said those who won't get theirs till November is due to not being new customers
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Well that's going to please everyone!
 
karlemilkoch said:
Please tell me you're joking.
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Nope

She said to me 2-3 days is when i should get the phone but if i said to them i badly needed it for a good reason it would get it sooner.

I ordered this yesterday so why should i get it within 2-3 days?

Just seems like madness to me.
 
The Game 161 said:
Nope

She said to me 2-3 days is when i should get the phone but if i said to them i badly needed it for a good reason it would get it sooner.

I ordered this yesterday so why should i get it within 2-3 days?

Just seems like madness to me.
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That literally makes no sense at all. Good business is to prioritise your existing customers as they're your continued revenue stream. People change companies when they aren't looked after properly.

Good on you for getting it nice and fast, but it makes me angry for everyone else. edit: including myself (17 years to this day with Orange/EE).

nb: I hope someone from EE retentions is paying attention to this thread.
 
dazlicous said:
That's a serious piss take if true,
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It would be for those who are loyal customers and people who are new customers get it first.

Maybe their way of keeping new customers happy?

Maybe this woman has got it wrong but seems odd why she was so sure i would get it in 2-3 days.
 
I do not believe a word of this I'm afraid.

I'm a new customer with EE, and this so far has been a bit of a shambles.
I'm not bothered that I won't have my device tomorrow, as I don't expect it then.

But an update to confirm at least a ball park figure would have been nice.

I haven't bothered ringing them yet, but might do when I get in just to see what they have to say.
I just ordered as per the online tariff, no bartering, no getting rid of upfront costs, nothing thrown in etc, but I may try and haggle and play the 'I moved from Vodafone to come to you' and see if it gets me anywhere!
 
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karlemilkoch said:
That literally makes no sense at all. Good business is to prioritise your existing customers as they're your continued revenue stream. People change companies when they aren't looked after properly.

Good on you for getting it nice and fast, but it makes me angry for everyone else.

nb: I hope someone from EE retentions is paying attention to this thread.
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I still have my doubts that this is true. Will see if EE call me tonight. If they don't I will ring them tomorrow and speak to somebody else and see if its a different response.
 
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The Game 161 said:
Nope

She said to me 2-3 days is when i should get the phone but if i said to them i badly needed it for a good reason it would get it sooner.

I ordered this yesterday so why should i get it within 2-3 days?

Just seems like madness to me.
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No offence to you but if this is true it's the single worst piece of customer service I've ever seen.
 
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smj1873 said:
No offence to you but if this is true it's the single worst piece of customer service I've ever seen.
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None taken, i hope for everybody here it's wrong. I don't deserve to get my phone before people on here. Would certainly not be good customer service for existing customers.
 
I just got a call from EE as I complained that I was given incorrect information when my upgrade was revised last night. I was told that if I upgrade from 128GB to 256GB, I should get it delivered within two weeks. I did the upgrade at no extra charge.

I called today to check what the latest is and was told it will be 3-4 weeks until delivery takes place instead. I complained, the call was listened to and delivery revised to 14 days (looked at another system). The DPD delivery charge was refunded back to my bank account as well.
 
EE probably just said it to get you off the phone, and to make it seem like you were getting some form of special treatment, as I imagine they're expecting a lot of cancellations from angry customers tomorrow who pre-ordered at 8 on the dot (or just after).
Keep you sweet with some BS and then deal with it when the cancellation calls come in by making the deal a little better.

I can imagine it now.
 
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Aneres11 said:
EE probably just said it to get you off the phone, and to make it seem like you were getting some form of special treatment, as I imagine they're expecting a lot of cancellations from angry customers tomorrow who pre-ordered at 8 on the dot (or just after).
Keep you sweet with some BS and then deal with it when the cancellation calls come in by making the deal a little better.

I can imagine it now.
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Well in fairness i was only ringing to confirm that my order had gone through. As when i rang up yesterday morning the woman said i had to order in store due to not passing some ID check then got a voicemail yesterday evening saying it had gone through so just wanted to check to see if it was.

On that same voicemail the guy said i would get it within 28 days so going from 28 days to 2-3 seems rather wrong.
 
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