So, just got off the phone with the first knowledgeable rep I could talk to.
Long story short: I have a recalled Note 7 and I'm JoD. I was going to exchange it for the 7+. When I pre-ordered the iPhone 7+, the rep who placed the order said the way to do this was to order it as a jump on my other line, and then exchange my Note 7, they'll clear it off, and call T-Mobile and they'll move the phone over to my current number. Since then, I've been receiving tons of emails to submit my Note 7 back for the recall. After two unsuccessful trips to T-Mobile stores, I finally called their recall hotline.
When I was connected, the rep immediately told me that I could get a loaner phone until my iPhone came in. She wasn't sure why they put it under my other line since they could easily of handled this as a typical jump on my current line and then just waived the jump.
Anyway, while I was on the phone, I mentioned my shipping timeframe and she agreed they are all back ordered pretty bad. However, I asked her if she could see if my shipping timeline was still 9/19-9/26 and she told me that my ship date is scheduled on their system for 9/26. I know a few others have mentioned this as well, but just wanted to help provide some info. So looks like it's next week for me. She definitely said NOT to cancel even for another color. Oh well, at least I won't have to worry about anything with the Note 7 since they gave me a loaner for the week. Hope this helps even if it's possibly bad news. I'm disappointed, but the phone will get here when it gets here. Having the loaner device for a few days will make the new iPhone seem like a rocket ship comparatively when i get it.
Long story short: I have a recalled Note 7 and I'm JoD. I was going to exchange it for the 7+. When I pre-ordered the iPhone 7+, the rep who placed the order said the way to do this was to order it as a jump on my other line, and then exchange my Note 7, they'll clear it off, and call T-Mobile and they'll move the phone over to my current number. Since then, I've been receiving tons of emails to submit my Note 7 back for the recall. After two unsuccessful trips to T-Mobile stores, I finally called their recall hotline.
When I was connected, the rep immediately told me that I could get a loaner phone until my iPhone came in. She wasn't sure why they put it under my other line since they could easily of handled this as a typical jump on my current line and then just waived the jump.
Anyway, while I was on the phone, I mentioned my shipping timeframe and she agreed they are all back ordered pretty bad. However, I asked her if she could see if my shipping timeline was still 9/19-9/26 and she told me that my ship date is scheduled on their system for 9/26. I know a few others have mentioned this as well, but just wanted to help provide some info. So looks like it's next week for me. She definitely said NOT to cancel even for another color. Oh well, at least I won't have to worry about anything with the Note 7 since they gave me a loaner for the week. Hope this helps even if it's possibly bad news. I'm disappointed, but the phone will get here when it gets here. Having the loaner device for a few days will make the new iPhone seem like a rocket ship comparatively when i get it.
