Carrier iPhone 7/7+ T-Mobile Pre-Order Thread

[Ayeyotone]

seems like tmobile hasn't gotten its 7+ shipments yet

 

[themarriedmommy]

Just got charged for my wife's 7 32gb. Order was placed Saturday afternoon.

Same here in gold.

 

[lakergoon24]

Have any 7+ been shipped ??

 

[mrcobra92]

Would it be safe to assume that none of the jet black phones have shipped yet?

 

[rritterson]

This is what he's saying:

Thanks for re-stating my post--you captured what I was trying to say.

I'm not saying this is true btw, this is just what he is trying to say. I personally think T-Mobile will spread out the full $650 bill credits over 24 months, so we won't pay anything.

That's what I would have initially assumed, because t-mobile's billing system is always a mess so computing the credit amount seems like it's going to be too hard for them. But I personally confirmed this is how it will work with T-Force, as did several other people on Reddit.

T-Mobile's own documentation even states you can either take your trade-in credit up front as a bill credit, or apply it as an EIP credit. They are also careful to use the words "net cost" several times.

 

[california_kid]

This is what he's saying:
For the device trade-in credit you get, T-Mobile will issue you a lump sum bill credit ($165 or $266 or whatever the amount may be). Now, over the 24 months, you'll be paying this lump sum credit 'back'. This is how they're going to make the 'free' promotion work.

So let's say you trade in an iPhone 6 16GB, which has a trade-in value of $165, and you're getting a $650 iPhone 7 32GB. T-Mobile will give you a $165 lump sum bill credit on your account once the trade-in is reviewed and accepted. This leaves you with $485 left on the iPhone 7 ($650 minus $165). For this $485, T-Mobile will issue you monthly bill credits (approximately $20.21). Since the EIP is $27.09/mo, that leaves you with $6.88 to pay every month. Where do you get this $6.88 from? Back to that credit T-Mobile gave you for your trade-in... $165. They gave it to you as a whole and now you need to give it back month-by-month. This makes the iPhone 7 completely free besides taxes. Hope that makes sense.

I'm not saying this is true btw, this is just what he is trying to say. I personally think T-Mobile will spread out the full $650 bill credits over 24 months, so we won't pay anything.

That's close, but here is what I was told as I just ordered (rounding up dollars).

• The total trade in credit is split into 2 parts - what Tmobile will give plus what Apple gives Tmobile. In my case I traded up from an iPhone SE so that amounted to $165 from Tmobile and $235 from Apple.
• The $235 from Apple is immediate and I will see a net EIP monthly payment reduced from $27 to $17.
• I also opted for the 256 GB model so I have to pay $200 up front since it cost $200 more than the 32 GB.
• I also have to pay tax on the full $850 cost of the IP7.
• Tmobile gave 2 choices for the $165 trade in credit - lump credit to my account, or spread out as additional credit for the EIP installment. I chose lump credit. However, I won't get until I send in my iPhone SE and they process it. Typically 4-6 weeks.

You will have different amounts if you trade up an iPhone 6 or 6s, but you can see what that is by getting a trade in estimate on the Tmobile website then subtract that amount from $650, which will give you the amount that Apple will pay Tmobile and in turn shows up as a credit to your EIP mostly payments for 24 months.

 

[whosgt]

Thanks for re-stating my post--you captured what I was trying to say.



That's what I would have initially assumed, because t-mobile's billing system is always a mess so computing the credit amount seems like it's going to be too hard for them. But I personally confirmed this is how it will work with T-Force, as did several other people on Reddit.

T-Mobile's own documentation even states you can either take your trade-in credit up front as a bill credit, or apply it as an EIP credit. They are also careful to use the words "net cost" several times.

Interesting. A T-Force rep told me the $6.88 would be covered by a monthly bill credit, which is why I'm torn about this.

 

[Applejuiced]

Have any 7+ been shipped ??

I ordered 2 iPhone 7 plus models. Still nothing. No charges on my card either.

 

[nateatlarge]

It does apply to the other memory variants, you just have to pay the extra $100 or $200 upfront like always.

Per T-Mobile

• Can I pay off the EIP early? Yes. But you will not see the full value of the trade-in and will have to pay the outstanding balance.
• Are there any other costs? If you live in a state with sales tax, be prepared to pay the tax on the full price of the phone at time of purchase. I'm in Washington State and pay nearly 10 percent sales tax, so this was not a trivial amount.

Its not free and if you leave your 24 month EIP insert of the 18-20 you have to pay a portion to beeligable to get another upgrade like the next years iPhone 7s or something to that nature. Also if you have to pay a 100 dollars per variant $100 or $200 it still isn't free.

Finally, if you’re a JUMP! On Demand customer and you want to take advantage of the iPhone Trade-Up offer, you’ll be switched to a 24-month finance agreement. If you want to upgrade and stay on JOD, T-Mo advises that you just upgrade through JOD

 

[whosgt]

That's close, but here is what I was told as I just ordered (rounding up dollars).

• The total trade in credit is split into 2 parts - what Tmobile will give plus what Apple gives Tmobile. In my case I traded up from an iPhone SE so that amounted to $165 from Tmobile and $235 from Apple.
• The $235 from Apple is immediate and I will see a net EIP monthly payment reduced from $27 to $17.
• I also opted for the 256 GB model so I have to pay $200 up front since it cost $200 more than the 32 GB.
• I also have to pay tax on the full $850 cost of the IP7.
• Tmobile gave 2 choices for the $165 trade in credit - lump credit to my account, or spread out as additional credit for the EIP installment. I chose lump credit. However, I won't get until I send in my iPhone SE and they process it. Typically 4-6 weeks.

You will have different amounts if you trade up an iPhone 6 or 6s, but you can see what that is by getting a trade in estimate on the Tmobile website then subtract that amount from $650, which will give you the amount that Apple will pay Tmobile and in turn shows up as a credit to your EIP mostly payments for 24 months.

Did you pre-order over the phone? I'm not sure what to do about the trade-in as reps have told me to hold off on it, but knowing how it usually goes... Yeah can't rely on their word.

 

[Applejuiced]

Thanks for re-stating my post--you captured what I was trying to say.



That's what I would have initially assumed, because t-mobile's billing system is always a mess so computing the credit amount seems like it's going to be too hard for them. But I personally confirmed this is how it will work with T-Force, as did several other people on Reddit.

T-Mobile's own documentation even states you can either take your trade-in credit up front as a bill credit, or apply it as an EIP credit. They are also careful to use the words "net cost" several times.

I would rather apply it to the EIP program. This way I don't have to pay anything extra on my monthly phone bill.

 

[nateatlarge]

Read this over and over and makes little sense to me. Why would I pay back the credit for the phone? Maybe I am just not understanding what your saying.

Means you pay upfront and they reimburse you on your bill

 

[california_kid]

Did you pre-order over the phone? I'm not sure what to do about the trade-in as reps have told me to hold off on it, but knowing how it usually goes... Yeah can't rely on their word.

Yes, I got a really awesome rep to do this all for me. She even calls herself "Awesome Tammy" and the title is well earned LOL. When I told her there was no way I could cancel my original order online, she even removed the $20 phone order fee. Lucky for me the first rep I got didn't really know what he was doing and I got disconnected. Guy never called back so I called the general 800 number and got Tammy. Now that I got all my email and text copies of my new order, Tammy totally rocked it!

 

[nateatlarge]

On the T Mobile website it says:

Unlock Eligibility for Monthly Phones and tablets

• The device must have been active on the T-Mobile network for at least 40 days on the requesting line.

Doesn't the 40 day rule only apply for those under a monthly plan? If I already paid the full $749 outright, this still applies?

you still have to keep it active for 40 days. And you can request unlock code on the 41st day. been though that many times.

 

[rritterson]

That's close, but here is what I was told as I just ordered (rounding up dollars).

• The total trade in credit is split into 2 parts - what Tmobile will give plus what Apple gives Tmobile. In my case I traded up from an iPhone SE so that amounted to $165 from Tmobile and $235 from Apple.
• The $235 from Apple is immediate and I will see a net EIP monthly payment reduced from $27 to $17.
• I also opted for the 256 GB model so I have to pay $200 up front since it cost $200 more than the 32 GB.
• I also have to pay tax on the full $850 cost of the IP7.
• Tmobile gave 2 choices for the $165 trade in credit - lump credit to my account, or spread out as additional credit for the EIP installment. I chose lump credit. However, I won't get until I send in my iPhone SE and they process it. Typically 4-6 weeks.

You will have different amounts if you trade up an iPhone 6 or 6s, but you can see what that is by getting a trade in estimate on the Tmobile website then subtract that amount from $650, which will give you the amount that Apple will pay Tmobile and in turn shows up as a credit to your EIP mostly payments for 24 months.

That's essentially what we've been saying. If I trade in a 6 plus ($195) to get a 7 ($649) the difference is $454. If that comes from Apple in 24 payments of $18.92 it will reduce my $27.09 payment to $8.17.

The new information you have is that they are letting you spread the EIP credit over 24 months. If I did that with my trade-in, I'd get an $18.92 credit from Apple each month and a $8.17 credit a month from my trade in, and I'd pay $0/mo. That contradicts what I've been told, and contradicts the existing support doc on EIPs and T-Mobile's support page on the promo but agrees with what whosgt has heard.

All of this sounds like T-Mobile has to meet some kind of quirk in accounting laws. Otherwise, why not just take my phone as a trade-in with a $0 up front credit, and then just give me a bill credit for the full payment of my EIP each month instead of this multi-part crazy credit system?

 

[whosgt]

Okay guys so as far as the lump sump bill credit & monthly cost goes...

If you trade-in your old iPhone by mailing it in, you will get a one-time bill credit for it. If you trade it into a T-Mobile store, you DO have the option of having it subtracted from the EIP balance, causing you to pay $0.00 monthly.

In T-Mobile's words...
If you trade in your old iPhone at a T-Mobile retail location, you can use the value of the trade-in to buy down the EIP balance instead of getting the one-time bill credit.

 

[nateatlarge]

No more speculations...

https://support.t-mobile.com/docs/DOC-32234

iPhone 7 Trade-Up Offer
Created by tmo_marty on Sep 1, 2016 2:09 PM. Last modified by tmo_marty on Sep 9, 2016 12:19 AM.

Starting September 9, 2016, and for a limited time, if you purchase the iPhone 7, the net cost of your new phone could be as low as FREE after 24-month finance agreement! And, if you purchase an iPhone 7 Plus, your net cost could be as low as $120. For Costco customers, this limited-time offer is available starting September 16, 2016.

How the offer works
The trade-up offer is available to new and existing T-Mobile postpaid customers, including T-Mobile employees and @Work customers. To take advantage of this offer:

1. Purchase the iPhone 7: First, you need to purchase the iPhone 7 (32 GB) or iPhone 7 Plus (32 GB) during the offer period using our Equipment Installment Plan (EIP). If you want a phone with more memory, 128 GB and 256 GB versions of both the iPhone 7 and iPhone 7 Plus are available for an additional cost. Tax on the full sale price of your new device will be due at sale.
   
   
2. Trade in your old iPhone: Next, you need to trade in your fully paid-off iPhone (from any carrier). For your trade-in to be eligible for this promotion, you must own the device outright, which means you can't have a remaining JUMP! On Demand or EIP balance. Also, the trade-in device must be in good working order without physical or liquid damage and have the “Find My Phone” feature turned off.

Note: This offer cannot be combined with other offers or programs where a trade-in is required (e.g., Carrier Freedom). And, if you cancel wireless service before the end of your EIP agreement, the remaining device balance at full price will be due.

What do I need to do?
The steps you follow to take advantage of this trade-up offer depends on if you're new to T-Mobile or if you're already a T-Mobile customer.

First time with T-Mobile?

1. Once you receive your iPhone 7, go to http://www.t-mobile.com/cell-phone-trade-in.html.
2. Enter the following information:
   • The order number for your new device.
   • Your NEW T-Mobile phone number. Make sure you enter the new number that T-Mobile provides you with at the time of shipping, even if you plan to port in, or transfer, your current number to your new iPhone 7.
3. Complete the trade-in steps.
4. Ship out your old iPhone device.

Already a T-Mobile customer?

1. Go to http://www.t-mobile.com/cell-phone-trade-in.html.
2. Enter the following information:
   • The order number for your new device.
   • Your T-Mobile phone number.
3. Complete the trade-in steps.
4. Once you receive your iPhone 7, ship out your old iPhone device.

Getting your rebates or bill credits
T-Mobile will give you the value of your trade-in as a one-time bill credit. After that, we'll apply monthly bill credits toward your device monthly payments. Depending on the total of the trade-in value of your device and the monthly offer credits, your new device net cost could be as low as free after 24-month finance agreement.

If you trade in your old iPhone at a T-Mobile retail location, you can use the value of the trade-in to buy down the EIP balance instead of getting the one-time bill credit.

Costco members

If you're a Costco customer, you can submit your rebate information by going to https://promotions.t-mobile.com and using the Promotion Code 16SeptiPhone7. You must complete the trade-in process and submit your rebate request within 30 days of purchase and remain active and in good standing with T-Mobile when rebate is processed. After you complete the process, you should receive your rebate of the trade-in value in the form of a Prepaid MasterCard® card within eight weeks.

Limited time offer; subject to change. For well-qualified customers. Plus taxes & fees; tax on full price due at sale. Qualifying plan required. Must be active and in good standing when credit is applied. 1st credit may not appear until 2nd bill cycle.

 

[rritterson]

Okay guys so as far as the lump sump bill credit & monthly cost goes...

If you trade-in your old iPhone by mailing it in, you will get a one-time bill credit for it. If you trade it into a T-Mobile store, you DO have the option of having it subtracted from the EIP balance, causing you to pay $0.00 monthly.

In T-Mobile's words...
If you trade in your old iPhone at a T-Mobile retail location, you can use the value of the trade-in to buy down the EIP balance instead of getting the one-time bill credit.

That's only true if they either (a) spread the trade-in on the EIP over 24 months OR (b) re-compute the monthly amount due each month after you complete the trade-in. That's not how EIPs have worked previously--previously, trade-in credits went as a lump sum against the EIP balance. That reduced the number of payments you have to make, but not the monthly amount due, as per T-Mobile support docs.

So, the question is whether they will spread out the EIP credit over 24 months or do it as a one-time. T-Force on twitter has explicitly said it's a lump sum EIP balance reduction, and advised me not to do that, because the net cost of the phone is higher if I do.

 

[whosgt]

That's only true if they either (a) spread the trade-in on the EIP over 24 months OR (b) re-compute the monthly amount due each month after you complete the trade-in. That's not how EIPs have worked previously--previously, trade-in credits went as a lump sum against the EIP balance. That reduced the number of payments you have to make, but not the monthly amount due, as per T-Mobile support docs.

So, the question is whether they will spread out the EIP credit over 24 months or do it as a one-time. T-Force on twitter has explicitly said it's a lump sum EIP balance reduction, and advised me not to do that, because the net cost of the phone is higher if I do.

They would be doing something special with the EIP anyway as it is 24 month, which an EIP is usually not. So it makes sense that if you pay it down, it'll still get split over 24 months. Besides that, you can find what I said on the official T-Mo documentation so we know they have a system in place for sure.

 

[nateatlarge]

That's only true if they either (a) spread the trade-in on the EIP over 24 months OR (b) re-compute the monthly amount due each month after you complete the trade-in. That's not how EIPs have worked previously--previously, trade-in credits went as a lump sum against the EIP balance. That reduced the number of payments you have to make, but not the monthly amount due, as per T-Mobile support docs.

So, the question is whether they will spread out the EIP credit over 24 months or do it as a one-time. T-Force on twitter has explicitly said it's a lump sum EIP balance reduction, and advised me not to do that, because the net cost of the phone is higher if I do.

Look above. spells it all out.

 

[BlueGoldAce]

Sent an email complaining to John Legree (hope I spelled that correctly). I don't typically complain, despite the constant less than stellar functioning of T-Mobiles actual system; but my Friday was ridiculous enough to warrant the email.

Ordered two 7 Plus 128 Gold, shipping estimated end of Sept, early October, like many here. Was told that T-Mobile grossly over-estimated the shipping date, on the Plus models in particular, because Apple hadn't given them a sure number supplies wise. He said to expect the phones on 1-2 weeks earlier than the estimated date, if not next week.

He also credited my account $200, and I will be refunded two months of EIP for two Note 7s, more than wiping out the EIP of the 2 128gb 7 plus phones (JOD). Despite their short comings, T-Mobile does treat its customers well enough.

Like I said, I rarely complain, even if the situation warrants it, so I believe that is part of why I got the credits.

Here is to hoping neither of the Note 7s in my house explode!

 

[cherbearr]

you still have to keep it active for 40 days. And you can request unlock code on the 41st day. been though that many times.

Thanks for your reply! I just called TMobile customer service and they said it would only take 24 hours from me requesting an unlock code to get it unlocked if the phone has been paid in full. Not sure if they're giving me wrong info but that was what I was told.

 

[jetydosa]

I ordered Jet Black 7+ 128gb in person at noon on Friday, ETA November 1 - 30th
Ordered Silver 7+ 32gb in person on Saturday, ETA October 11-23rd

 

[resaka]

Thanks for your reply! I just called TMobile customer service and they said it would only take 24 hours from me requesting an unlock code to get it unlocked if the phone has been paid in full. Not sure if they're giving me wrong info but that was what I was told.

I was just about to post and say that I did not have to wait 40 days when I bought my iPhone 6 outright a few years ago.

 

[FLameinthefire]

I'm 9/27 to 10/10. Matte black, 128 GB 7 Plus. I ordered mine Friday evening in store.

same here! is yours still processing?