Carrier iPhone 7 Plus "No Service" (VZW)

[Harambedid911]

I talked to verizon today and they had me go into Cellular-cellular data options-roaming-and make sure the top two bubbles are enabled. His explanation: "Ok perfect. This was most likely the issue, your device was not able to make 4G LTE calls when connected to roaming networks (which would explaing the switch to 3G in certain situations). I would see if this improves the service, and if you find that you're having the same issues, you can return the device to any Verizon store under the 14 day Worry Free Guarantee"[/QUOTE


Not sure why the Verizon tech told you that if you are in your home network. But it got me thinking and I actually did the opposite I turned my roaming capabilities off because well I'm not roaming and it actually fixed the fluctuations! If that changes in time I'll update this. Very interesting could mean a whole lot of things. Please, others, try this and report!!!

Don't tell me this went unnoticed!! Is it that simple all along? I mean not exactly a fix we shouldn't have to tell our iPhone 7 when we are roaming or not.

7+ Black

[doublepost=1474965305][/doublepost]

ok so I noticed something strange that may add a curveball into the mix.

last night on my way home when I reported a very positive trip and good signal, I had noticed when I left work that my reception dots were "stuck" on 2 dots. I toggled airplane mode on and off, then my reception dots were normal and much more realistic and remained "normal" for the rest of the ride home.

tonight I noticed that my whole trip home, they were "stuck" again. most of the trip they refused to deviate from 2-3 dots. they kind of tracked past towers, but only went to 3-4 dots....even next to towers. last night in the same exact spots I had full signal LTE. I didn't hit full reception 5 dots at all during the whole drive (very strange).

now, my trip tonight had zero dropouts, no 3G, 1x and no "No Service" episodes. however I can't help but conclude two things.

1. the signal dots are either being misrepresented vs actual reception value in dBm or totally misrepresented entirely. The phone is indeed at full reception, however the phones software reports otherwise.
2. after an episode of 3G/1x/No Service, the phones ability to connect to a tower degrades (sort of how Li-Ion batteries capacity degrades over time) and until rebooting or resetting network settings, the phone will remain in this lower reception mode or a software bug exists causing it.

now I know the signal dots are a reference value and to be taken with a grain of salt, but there is no explanation why last night I had correct, exemplary reception and now tonight while driving the same highway, same towers same time, I had only low to mediocre reception. there has to be something else going on.

Actually the dots are representative of dBm, at least I'm 99% sure. Because when you are in field test mode you can switch back and forth with a tap so I would assume.
Also the ability to connect would not degrade the phone is probably just getting confused and connecting to different/the wrong towers/bands. Try turning of roaming, I mean if you're not roaming.

 

[Harambedid911]

[doublepost=1474965305][/doublepost]


Actually the dots are representative of dBm, at least I'm 99% sure. Because when you are in field test mode you can switch back and forth with a tap so I would assume.
Also the ability to connect would not degrade the phone is probably just getting confused and connecting to different/the wrong towers/bands. Try turning of roaming, I mean if you're not roaming.

Damn...Scratch that it didn't work... but i did notice the issue seems to be affected by the load you put on it, how much data you try to pull at once.

 

[zzoomp09]

- iPhone 7+ 256G
- iOS 10.1 beta
- Verizon 25.5
- Replacement from "No Service" 7+
- Turned HD voice off before activating
- Turned HD voice on after restore from backup

First drive this morning, 25 miles, 1hr.

So far so good. Never lost signal where I lost it twice and was using Waze. There were even some areas where the 7+ showed more dots than my work 6.

 

[ericiu2]

How did you get a replacement device so quick? Was it through Apple and did you order from them originally? I ordered from Verizon directly and have a replacement from them on order but expected ship isn't until late November. Thinking of just taking it to Apple Store and have it replaced there sooner.

- iPhone 7+ 256G
- iOS 10.1 beta
- Verizon 25.5
- Replacement from "No Service" 7+
- Turned HD voice off before activating
- Turned HD voice on after restore from backup

First drive this morning, 25 miles, 1hr.

So far so good. Never lost signal where I lost it twice and was using Waze. There were even some areas where the 7+ showed more dots than my work 6.

 

[Maarked]

Did the "fix" yesterday, but no change. Like someone else, it seemed better but when I got home my phone dropped to no service and then 3G for a few minutes. Also dropped to 3G on the drive home, though was a slight improvement from observing this issue at least 8x a day.

 

[alee]

Of course, now that I'm looking for a drop, a drop doesn't happen.

Keeping my baseband logging going... only a matter of time.

 

[zzoomp09]

How did you get a replacement device so quick? Was it through Apple and did you order from them originally? I ordered from Verizon directly and have a replacement from them on order but expected ship isn't until late November. Thinking of just taking it to Apple Store and have it replaced there sooner.

I didn't get an exact replacement. I was looking at istocknow for either a 128(original phone) or 256 in matte black, and found some in the afternoon stock refresh in some of the stores in my area.

So I reserved one through the iUP link, and when I got to the store, I explained to them the situation in which I already have a return/exchange order placed by a Genius rep their other day, and told them I wanted the 256 unit instead. They allowed me to do that, and exchanged that defective (No Service) unit to the 256.

So yeah, just because of this, I now bought the most expensive iPhone model, and now have to upgrade my iCloud storage. Lol

But so far so good. Haven't had a longer drive yet since this early morning. But in those short drives, the phone is doing well as it should be.

 

[zzoomp09]

Anyone has the link for where we can check our phone's internal specs and build date?

 

[dotFIVE]

Of course, now that I'm looking for a drop, a drop doesn't happen.

Keeping my baseband logging going... only a matter of time.

I was good last night, but then my signal dropped not five minutes after leaving my house. The drops will come, don't worry!

It's funny because I switched from T-Mobile due to reception issues. I chose Verizon because of the network. And now, what do you know, it's been worse than T-Mobile.

 

[determined09]

Anyone has the link for where we can check our phone's internal specs and build date?

http://www.chipmunk.nl/klantenservice/applemodel.html

 

[Dominican]

seem Verizon has fix problem i am now getting LTE.

 

[yossiruby]

An hour or 2 ago... My phone was always stuck on 3G whatever I did wouldnt go on LTE even when I activated for the first time. I called Tech support they advised me to restore the phone.
So i restored the phone and also there was a carrier update and then boom LTE appeared.

I dont think anything is wrong with the phones.
This is an carrier issue or software issue...
And changing sim card I dont think will solve the problem.

 

[mcvaughan]

One thing I notice is I always seem to lose signal when leaving my house for the office. It's happening 10/10 times.

 

[determined09]

Anyone has the link for where we can check our phone's internal specs and build date?

double post. Sorry

 

[JSway]

It's happened twice this morning when using Waze.

 

[Maarked]

Something that is likely unrelated, but has anyone noticed their phone acting sluggish? I'll give a few examples below, but I'm seriously wondering if there are some CPU or related slowness issues which are contributing to this issue.

1. After restart of phone, I enter my 6 digit code quickly and it ends up opening the application that lines up behind the last passcode digit (0). Never happened on my 6S.

2. Usually my exchange emails deliver first on my phone compared to my Work computer Outlook. Yesterday, while on LTE those alerts came in much slower. I had an instance where our alerting system sent out 300+ emails in a span of 1 minute. They processed so slowly on my iPhone that each email was sent as an alert for 5 minutes, instead of them all coming and saying "you have 300 new emails". Also never seen this happen on my 6S.

3. Only seen this 2x, but my camera will fail to come into focus and the result is a black unfocused screen. This only happened right after I restored to my replacement phone, restart seem to fix it, and haven't noticed it again.

I know there was some other issue like this, but wanted to hear from everyone in case they are seeing similar issues.

 

[LizQuen_]

After doing all the possible fix suggested in this forum, the issue still happened to me driving to work this morning using Waze. I had very good LTE signal to start with before leaving home. Halfway thru, I noticed that, while I still have signal (2 dots on LTE), Waze stopped giving me direction and the 'No GPS...' message appeared on top. Never had this problem on my previous phone which is an iPhone 6 - I've always had good LTE signal along this route (my drive is 4 miles only, one way).

 

[dtos01]

Glad I found this thread... Having the same issues with my iP7... Freezing, dropped calls, no service... Google Maps is unusable and frankly dangerous when you are trying to navigate on the highway and your phone freezes...


Phone is unusable and dangerous with these issues...

Ready to dump apple and get an Edge 7... Brought all my stuff in to work and just about to call Verizon... You used to have 2 weeks to return a new phone... is that still the case?

 

[dictoresno]

Something that is likely unrelated, but has anyone noticed their phone acting sluggish? I'll give a few examples below, but I'm seriously wondering if there are some CPU or related slowness issues which are contributing to this issue.

1. After restart of phone, I enter my 6 digit code quickly and it ends up opening the application that lines up behind the last passcode digit (0). Never happened on my 6S.

2. Usually my exchange emails deliver first on my phone compared to my Work computer Outlook. Yesterday, while on LTE those alerts came in much slower. I had an instance where our alerting system sent out 300+ emails in a span of 1 minute. They processed so slowly on my iPhone that each email was sent as an alert for 5 minutes, instead of them all coming and saying "you have 300 new emails". Also never seen this happen on my 6S.

3. Only seen this 2x, but my camera will fail to come into focus and the result is a black unfocused screen. This only happened right after I restored to my replacement phone, restart seem to fix it, and haven't noticed it again.

I know there was some other issue like this, but wanted to hear from everyone in case they are seeing similar issues.

I had #3 happen once and rebooted the phone, never came back.

 

[CEaton]

I'm having the same problem with my iP 7 128gb.

I even had Verizon replace my device, only thing I've found that works is to turn off hd voice, with disables the ability to talk and use data at the same time and wifi calling, this is driving me crazy.

 

[Jayderek]

AT&T user / iPhone 7+ 128gb

I started to have this issue yesterday morning. Everything works fine on the west side of Madison, but when I drove to the other side for work, no LTE signal at all, with it going from No Service to occasionally connecting to Edge networks. Yesterday I went to AT&T and we tried doing the network settings resets and a new sim card. Nothing worked.

On my drive home my LTE connection started working about a mile from my home and worked fine all night. Then this morning I get to work and the same issues again. I have a case number with Apple and will be going to my local store tonight. It sounds like they'll be giving me a new phone...we'll see how that works, but all of this seems like a software issue.

I hope we ALL get a resolution with our carriers soon...

 

[djinn]

AT&T user / iPhone 7+ 128gb

I started to have this issue yesterday morning. Everything works fine on the west side of Madison, but when I drove to the other side for work, no LTE signal at all, with it going from No Service to occasionally connecting to Edge networks. Yesterday I went to AT&T and we tried doing the network settings resets and a new sim card. Nothing worked.

On my drive home my LTE connection started working about a mile from my home and worked fine all night. Then this morning I get to work and the same issues again. I have a case number with Apple and will be going to my local store tonight. It sounds like they'll be giving me a new phone...we'll see how that works, but all of this seems like a software issue.

I hope we ALL get a resolution with our carriers soon...

I didn't have any issue with AT&T when I tried it. Strange....

 

[Jayderek]

I didn't have any issue with AT&T when I tried it. Strange....

yeah this whole issue seems so strange. Unless there are some local tower issues here by me, everything else is matching up with the problems everyone else is having in this thread.

 

[djinn]

yeah this whole issue seems so strange. Unless there are some local tower issues here by me, everything else is matching up with the problems everyone else is having in this thread.

Could be a tower issue. All the people I know that have AT&T are good. The Verizon issue has all our execs on hold from getting the iPhone 7/7+. I kind of wish one of them got it so they would have problems and help escalate the issue.

 

[lisa0496]

AT&T iPhone 6s user here. I am having the same dropped cellular service problems as all of you iPhone 7/7+ folk. I went to an AT&T store yesterday and they said that several users have experienced this issue after updating to iOS 10, regardless of iPhone model. I was given a new SIM card as a fix - did not work at all and still experienced the same problems, most noticeably during my morning commute while I had Waze on. I still experience drops while at work, even though my phone does not move from my desk the entire day. Hopefully a fix can come out soon. This is incredibly frustrating.