Carrier iPhone 7 Plus "No Service" (VZW)

[Dukenewcomb21]

Got a call back from Verizon support, nothing really new but they confirmed its a wide spread issue, and Apple and verizon are working to solve it.

This is the kind of thing that at least gives me a glimmer of hope. Hoping that's accurate and it is fast.

 

[MuzlL0dr]

Anyone know what happens if you return an iPhone that you got on IUP within 14 days? What happens to the loan?

Since the bank gave you the loan and subsequently paid Apple the full purchase price, Apple should refund the full purchase price back to the original payment method - i.e. the bank, which should fulfill your loan. At least, that's all fine and dandy in principle. Mine is all boxed up for returning today. If I go through with it, I'll post back here. I suspect they just take care of everything, though.

 

[cbreze]

This thread is painful to read yet I can't look away. Just a total cluster by Apple and Verizon. I hope you all get a fix soon. I'm gonna hang with a 6s for awhile.

 

[Maarked]

Get em:

http://gizmodo.com/what-problems-ar..._source=gizmodo_twitter&utm_medium=socialflow

 

[Blueox4]

I am too on the west side and have this issue

"mcvaughan said: ↑
In Houston (specifically West side) I get the following:

- No Service when transitioning from Wi-Fi to cellular (which stays at 3G for at least 10 or so minutes before upping to LTE)
- More 3G service where I know LTE is good

For the first few days of owning the 7 I would see no service in random areas while driving; I'm not seeing this anymore though. Maybe Verizon is making some changes on their end behind the scenes?"


I'm in upstate NY and have this same issue on a 7 day old 7+.

 

[novakjos]

Finally!!!

https://www.macrumors.com/2016/09/29/verizon-iphone-7-connectivity-problems/

 

[Maarked]

Finally!!!

https://www.macrumors.com/2016/09/29/verizon-iphone-7-connectivity-problems/

Wooooooooot!

 

[Sixto]

Finally!!!

https://www.macrumors.com/2016/09/29/verizon-iphone-7-connectivity-problems/

Finally!!!!

 

[DevinNj]

Finally!!!

https://www.macrumors.com/2016/09/29/verizon-iphone-7-connectivity-problems/

Very cool! All I'm asking for is someone to acknowledge that there even is an issue so it can be resolved. I've sent many e-mails to various sources, so it's nice seeing it come to light. Now lets all hope for a speedy resolve. Oh, and the best part, I don't even have the phone yet! LOL! I sold my 6s last month and have been using a 4s since, so I REALLY can't wait. My girlfriend and I will be getting pluses this year so before I shell out almost two grand, I'd like the bugs worked out. Sheesh! Mr high standards I am...

 

[Alessiot]

Hopefully now this spreads

 

[geoff5093]

I think this new antenna band placement might be the issue I used beta 10 since the 1st public beta on a 6s plus and never had these issues I'm starting to give up on the hope it's software

I hope not, lots of people say turning off VoLTE help so fingers crossed it's software.

Guys I think this might be a SIM issue my phone just lost all service and now says no SIM card installed, even when the SIM has not been touched and it is inside the phone like it should be!

It's not the SIM, there's no way this many people have a bad SIM card.

 

[jkozlow3]

Finally!!!

https://www.macrumors.com/2016/09/29/verizon-iphone-7-connectivity-problems/

It's about time this made the front page news!!

 

[dictoresno]

So enlighten us and tell us what is?

I've shared my theories and analysis many times over now. but what I do know is people shouldn't waste their time with replacements and restores. they have PROVED to be useless.

 

[Alessiot]

Hey a little experiment I did and it's been working in areas where I was expecting this I turned wifi calling off and left volte on and it works as it should

 

[dictoresno]

So there are some people that got replacements and it works and some people don't have this problem at all. I am a total loss of what to do. I cant even return my phone to Verizon as I am past my 10 days.

I don't have a new replacement device and I haven't had a "No Service" issue in two days. does that mean its fixed? no. its sporadic and random. one area/tower that gave me no service or 3G yesterday will be full LTE today.

my guess is the hardware replacement luck is no different than the luck I'm having over the past few days. I am not convinced replacements are the solution.

 

[Alessiot]

Haven't had this service drop since doing this in all the areas I would

 

[mcvaughan]

I don't have a new replacement device and I haven't had a "No Service" issue in two days. does that mean its fixed? no. its sporadic and random. one area/tower that gave me no service or 3G yesterday will be full LTE today.

my guess is the hardware replacement luck is no different than the luck I'm having over the past few days. I am not convinced replacements are the solution.

Same here. It seems SOMETHING is changing on the backend (Verizon?)

"No Service" hasn't popped up for me lately, however 3G still easily comes up.

 

[sbailey4]

Even with VoLTE off, my signal is still bouncing from LTE to No Service to 1x to 3G.. stays on 3G unless I toggle airplane mode on and off. Today is the last day I can return/exchange this phone... not sure what to do!!

Return it! you can always repurchase later if you want.

 

[ogremoustro]

I thought it was just me, but I just saw the article on the main page. As soon as I come off WiFi, my service goes to 3G, sometimes even 1x.

 

[Dirty-max]

I thought it was just me, but I just saw the article on the main page. As soon as I come off WiFi, my service goes to 3G, sometimes even 1x.

You are not the only one. Now that it's front page news we should be getting this issue investigated, keeping my fingers crossed!

 

[Smileyboy]

Haven't had this service drop since doing this in all the areas I would

I will give it a try!

 

[sbailey4]

I think this new antenna band placement might be the issue I used beta 10 since the 1st public beta on a 6s plus and never had these issues I'm starting to give up on the hope it's software

Also the 7 has new modems (Intel) so still could be a driver issue only (or hardware too). That would explain why only the 7's are having the problem as well.

 

[ogremoustro]

You are not the only one. Now that it's front page news we should be getting this issue investigated, keeping my fingers crossed!

Yeah, it's really annoying. Usually when I'm getting off of WiFi I'm opening up Apple Maps or Google Maps for navigation. With this bug it takes quite a while.

 

[skgolf91]

so i bought a verizon iphone 7 128gb last friday and restored it from my iphone 6 backup. i also updated the ios to 10.0.2. When I was on the road on Saturday, it went from LTE to 3g/1x to no service. toggling on airplane mode on and off didn't solve the problem. only restarting the phone helped but then it lost the signal not too long after. so went back to my iphone 6 with ios 10.0.1 and had ZERO problems. I ended up returning the 7 back to the apple store earlier this week. so today, i went back to the store and bought aother iphone 7 128 for verizon and restored from my iphone 6 backup again but this time, i didn't update the ios and stayed with 10.0.1. I was driving around for about 20 mins twice and it hasn't lost a signal yet. will see what happens on my way home after work later today and see if it still works fine!

 

[jkozlow3]

so i bought a verizon iphone 7 128gb last friday and restored it from my iphone 6 backup. i also updated the ios to 10.0.2. When I was on the road on Saturday, it went from LTE to 3g/1x to no service. toggling on airplane mode on and off didn't solve the problem. only restarting the phone helped but then it lost the signal not too long after. so went back to my iphone 6 with ios 10.0.1 and had ZERO problems. I ended up returning the 7 back to the apple store earlier this week. so today, i went back to the store and bought aother iphone 7 128 for verizon and restored from my iphone 6 backup again but this time, i didn't update the ios and stayed with 10.0.1. I was driving around for about 20 mins twice and it hasn't lost a signal yet. will see what happens on my way home after work later today and see if it still works fine!

It happens on 10.0.1 as well as 10.0.2 and even the 10.1 beta. This thread was started long before 10.0.2 was released.

The problem will come back. It's intermittent. Give it a day or two of testing.