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Carrier iPhone 7 Plus "No Service" (VZW)

jkozlow3 said:
I was able to successfully recreate the issue today while driving around town while logging my activity using the Telephony Logging Profile Apple sent me! I just got off the phone with my Apple Senior Advisor and uploaded the log files.

Hopefully this info will help Apple engineering get to the bottom of this issue!

Details:

Issue occurred on 10/1/2016 from 13:06 – 13:09 Mountain Time

13:06 – Phone dropped from LTE to “no service” while sitting at a traffic light. My wife was in the vehicle and her iPhone 7 (also on Verizon) displayed 4 bars of LTE at this time.

13:07 – still “no service”

13:08 – phone went from “no service” to 3G and stayed on 3G for probably 30 seconds to 1 minute

13:09 – phone eventually went back to a strong 4-5 bars of LTE while sitting in the same place as when I experienced the “no service” dropout.
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This is actually great news. I'm unable to recreate it so far. This past week has been decent for my signal so weird.
 
I was able to recreate it only once in about 30 hours.

I was at 3 bars LTE, it dropped down to full bars of 3G but internet couldn't be used. I toggled airplane mode, and it went back to LTE with usable internet. I hope this is useful to the Apple engineers!
 
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Just got off the phone with an Apple Support Senior Advisor. I mentioned getting the telephony profile installed on my device so that I could assist in logging drops, but she had told me that the Apple Engineers have all the information they need about the problem and they are definitely aware of the issue. She said they are working on a fix action right now and just to keep an eye out on any software updates.

I know this doesn't help us out much, but she at least instilled some confidence in me that they know how big of an issue this is and their teams are hard at work on a resolution. You'd think they'd want as many people as they can logging info for them, but I guess they are satisfied with their current data input.

I have a week left on my return for my second replacement iPhone 7+ so I'm itching for a fix.
 
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I don't think I mentioned this before, but I was in Toronto all week roaming on the Rogers network (GSM) and had absolutely no signal dropouts or issues. I used Waze and Google Maps multiple times spent a lot of time staring at the phone helping my coworker navigate. No dropouts at all. Doing the same here in Colorado on Verizon almost always yields a signal dropout within 30-60 minutes while driving around.

Fortunately, I was able to recreate the issue yesterday here in Colorado while running the telephony logging profile and sent my logs to my Apple advisor yesterday afternoon.

Hopefully dotFIVE's Apple advisor is correct and the engineers are already busy working on a fix!
 
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dotFIVE said:
Just got off the phone with an Apple Support Senior Advisor. I mentioned getting the telephony profile installed on my device so that I could assist in logging drops, but she had told me that the Apple Engineers have all the information they need about the problem and they are definitely aware of the issue. She said they are working on a fix action right now and just to keep an eye out on any software updates.

I know this doesn't help us out much, but she at least instilled some confidence in me that they know how big of an issue this is and their teams are hard at work on a resolution. You'd think they'd want as many people as they can logging info for them, but I guess they are satisfied with their current data input.

I have a week left on my return for my second replacement iPhone 7+ so I'm itching for a fix.
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If the log information and errors are repeating, I can understand them not needing anymore information. That is if they are comparing different locations and seeing a trend. Sounds like they are making progress though. Lets hope they do this as a separate resolution update versus waiting for the 10.1 release.
 
djinn said:
If the log information and errors are repeating, I can understand them not needing anymore information. That is if they are comparing different locations and seeing a trend. Sounds like they are making progress though. Lets hope they do this as a separate resolution update versus waiting for the 10.1 release.
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It seems like an issue connecting to towers as you move, so theoretically they should have all the info but you would think they would continue to gather more just in case.
 
This is so ****** annoying. I have been on the phone with VZ and Apple for the past week and no resolution. And every time i call they seem to have zero idea on this problem.
 
iteklog said:
This is so ****** annoying. I have been on the phone with VZ and Apple for the past week and no resolution. And every time i call they seem to have zero idea on this problem.
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That's why I retured two 7s I bought. I told them why I was returning them, the manager gave me the I can swap them out for you routine but wouldn't acknowledge the problem.
 
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JoeyD74 said:
It seems like an issue connecting to towers as you move, so theoretically they should have all the info but you would think they would continue to gather more just in case.
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True. It was fun driving this morning. My signal is displayed on my heads up panel in my car so my wife would tease me. She doesn't have any signal issues but my phone is all over the place.
 
Unless you're looking at your phone like every few minutes, there's no way to be completely sure your aren't seeing the issues. It's prevalent during maps usage because your actively using the screen non stop and the minute you lose data connection, it lets you know.

So I would be iffy on the people claiming replacement devices are fixing it. Inner unless you are logging 24/7, you can't be 100% sure and may not even realize if you did lose it.
 
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I hope something comes out this week. I am starting to have flashbacks when I used the first nexus on Verizon. What a train wreck.
 
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Didn't have an issue over the weekend or drove to work...

Anyone else seeing an improvement?
 
dictoresno said:
Unless you're looking at your phone like every few minutes, there's no way to be completely sure your aren't seeing the issues. It's prevalent during maps usage because your actively using the screen non stop and the minute you lose data connection, it lets you know.

So I would be iffy on the people claiming replacement devices are fixing it. Inner unless you are logging 24/7, you can't be 100% sure and may not even realize if you did lose it.
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This is especially true if you use Apple Maps b/c it goes full screen and you don't see the battery status, plus it keeps moving along on the map even if you drop signal so a person truly might not even realize it. My guess is that it's happening to more people than it seems...
 
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