Carrier iPhone 7 Plus "No Service" (VZW)

[zzoomp09]

Just instated 10.1b3... I don't think there'll be any significant differences from b2 and haven't moved around yet as I'm already home. I usually only get 3 dots inside my house, and 4 to sometimes 5 dots outside. I have 5 full dots right now and it's been holding up.

I guess we'll see tomorrow during my drive around the State.

 

[Trey M]

Maybe this will get fixed once the thread reaches 100 pages

 

[ScubaCinci]

I drove into work for the first time in a few weeks since I was out of the country. I noticed my phone was on 3G once as I started but my phone had been in my pocket. I didn't see it drop off LTE in the 25 mile commute which would seem to be an improvement than before. Either they are doing some behind the scenes tweaks at Verizon to mitigate it or I happened to have a good phone day this morning. Based on the increasing reports here that the frequency of LTE loss seems to be diminishing, I'm leaning towards the former so hopefully they'll have this put to bed soon.
BTW, I'm not running any beta OS updates. I didn't see any dropouts over the weekend either but I wasn't out an about a whole lot.

 

[djinn]

On 10.1 B3, dropping to 3G often. It's weird that my wife and my friend don't have any drops at all. I am going to see where they were manufactured. Maybe a bad batch did go out or a factory didn't have the manufacturing done correctly.

 

[fuzzy b]

I've had the "No Service" issue since day one and have been in touch with Apple support for over a month now. My phone was replaced early on before I could find any information online (my wife's identical phone was not having the same problems at the time).

I keep getting kicked from one Genius appointment to the next by the Senior Advisor I am working with. I had another appointment last night and the Genius acknowledged for the first time that it is a known issue that will be addressed with 10.1.

She consulted an "article" in the back to see if there was any additional information available, but the takeaway was to wait for 10.1 and toggle airplane mode on and off whenever it happens.

I've wasted a lot of my time trying to get any information from Apple over the past month and I have to admit that I am fed up with the missed and dropped calls, lost service, and lack of any actual customer service from Apple. I have sent a couple emails to Tim Cook, but those have gone unanswered as well.

 

[onepoint]

Are people just impatient and toggling airplane to get data back or does it not come back unless you do that? I have the problem but my data comes back within 30 seconds or less by itself. I've never touched airplane mode. Not sure if this is same problem or a variation. I've even see it go from no service to LTE directly within 10 seconds. It's all very strange

I usually toggle airplane mode when I see "No Service" show up. There have been times where "No Service" persisted for at least 30-45 seconds or more before I toggled airplane mode, and there have been times that service resumed almost immediately after I noticed "No Service." Seems to be random, for me at least.

 

[paulie6978]

It's been stated 30 times in this thread that replacing your phone won't fix the issue, so no surprise there.

Also, TBH I take what 99% of representatives, whether it's Apple Geniuses or Support reps, with a grain of salt. The likelihood that 2 Apple Geniuses know the secret details of this issue is very, very unlikely. Regardless of what they tell you. They work in retail, not as an engineer or someone who would have a true understanding of this issue.

The likelihood that this is hardware related is very, very unlikely, though it is possible until we truly determine the root cause. It's still possible that the new Beta/Carrier combo has fixed this issue, though until it's officially announced this remains to be seen.

The fact that its been discussed 30 times means nothing. When you pay top dollar for a new device, its supposed to work. The swap would be better at this point than any other alternative. I said what the genius' mentioned as a piece of info for everyone, nobody said that's what indeed is going on.

thanks for the input though!
[doublepost=1476201335][/doublepost]Is it possible to get the Verizon 26.0 carrier update while running IOS 10.0.2?

I am going into setting and then about but nothing is coming up with a newer carrier update.

 

[dotFIVE]

Are people just impatient and toggling airplane to get data back or does it not come back unless you do that? I have the problem but my data comes back within 30 seconds or less by itself. I've never touched airplane mode. Not sure if this is same problem or a variation. I've even see it go from no service to LTE directly within 10 seconds. It's all very strange

When you are using your phone to commute everyday, especially with Waze and its back road routing, you don't have the luxury of playing the "let's see how long it'll take to get service back this time" game. Whether it's ten seconds or a minute, that duration of lost signal could result in a wrong turn and even more lost time.

 

[file0]

For those of you who installed the iOS 10.1 beta and are seeing good results, have you tried turning LTE Voice back on?

Yes. No more problems. Beta 2 fixes the issue.

Again, as people keep saying, if they emerge from a dead zone or low coverage area, the phone will prefer 1x/3G instead of LTE. It will switch to LTE after a minute or two, but toggling AP will force it to switch to LTE. This is known behavior and has gone back at least to 2014, possibly longer. This issue isn't what this thread is about.

 

[dotFIVE]

Yes. No more problems. Beta 2 fixes the issue.

For you, maybe. The reports of continuing issues on beta 2 or 3 say otherwise. Plus, there have been reports where people thought their issue had been fixed, only to experience the problem again a few days later.

 

[kokonutz]

iOS 10b3 here, no change. Still goes to No Service every few minutes. Is everyone having luck disabling VoLTE? That hasn't fixed anything for me.

7+ 128GB on VZW.

 

[JeffNT326]

iOS 10b3 here, no change. Still goes to No Service every few minutes. Is everyone having luck disabling VoLTE? That hasn't fixed anything for me.

7+ 128GB on VZW.

If disabling VoLTE and leaving it on LTE Data (the temporary fix) only isn't correcting the problem for you, then your phone may actually be defective. The vast majority of phones experiencing this problem has to do with the tower handoff/switching behavior when VoLTE is turned on.

I would swap the phone if I were you as it sounds like the modem itself is having difficulty establishing connections.

 

[determined09]

I was told by one of the Verizon reps to keep the VoLTE Off because they are still working the bugs with that feature. This was lone before they came out with iPhone 7

 

[wxman2003]

I was told by one of the Verizon reps to keep the VoLTE Off because they are still working the bugs with that feature. This was lone before they came out with iPhone 7

I don't believe that either. None of the Android phones have issues using VoLTE on Verizon.

 

[Trey M]

The swap would be better at this point than any other alternative.

When 30 other people have swapped their device and reported still having the error, please tell me how the swap is an alternative at all, much less a viable one? My point was that people are asking the same questions and reporting the same experiences that have already been reported 30 times.

Go ahead and do the swap if you enjoy going to an Apple Store, receiving a new device, reconfiguring said device, all for what has been determined by many others as having absolutely no benefit.

TLDR; read more than one page of the thread

 

[dictoresno]

I don't believe that either. None of the Android phones have issues using VoLTE on Verizon.

My friends android phone had this issue last year or two years ago. A software update or carrier update fixed the issue. He was having the exact issues we are having now.

 

[paulie6978]

When 30 other people have swapped their device and reported still having the error, please tell me how the swap is an alternative at all, much less a viable one? My point was that people are asking the same questions and reporting the same experiences that have already been reported 30 times.

Go ahead and do the swap if you enjoy going to an Apple Store, receiving a new device, reconfiguring said device, all for what has been determined by many others as having absolutely no benefit.

TLDR; read more than one page of the thread

Are you the head moderator in charge or something?

I thought this is a discussion for people who want to fix the issue? And not listen to opinionated condescending banter.

Ill remember next time i read 53 pages, that there will be an exam on it at the end.

And actually, some people have said swaps helped and some didn't. Are we just supposed to sit and wait for a fix? HELL NO. We paid too much to just have to settle for a broken piece of hardware. Who knows if they will ever fix it.

I hope people write the same thing 30 more times and 30 more pages on top of it because this issue won't be fixed unless people are the squeaky wheels.

Oh and I did the swap already to no avail. You would have known that if you read the previous threads!

 

[wxman2003]

My friends android phone had this issue last year or two years ago. A software update or carrier update fixed the issue. He was having the exact issues we are having now.

That was an issue for all phones when they introduced VoLTE, but as you said was fixed. The 6S and 6S+ have no issues using VoLTE, just the 7.

 

[cvk14]

I drove around quite a bit today. So far b3 seems to have it fixed. Emphasis on so far.

 

[Trey M]

Oh and I did the swap already to no avail. You would have known that if you read the previous threads!

I did already know that because I quoted your comment. Congrats on the swapped device.

 

[JoeyD74]

That was an issue for all phones when they introduced VoLTE, but as you said was fixed. The 6S and 6S+ have no issues using VoLTE, just the 7.

That's not true either. My 6s plus is acting the same way, dropping the LTE then having to toggle airplane mode to get it back. It has to be a handoff issue between towers and the phone.

 

[ScubaCinci]

Cripes. My phone lost it twice on the commute home today. One went to LTE by itself relatively quickly, the second time I had to toggle the airplane mode 5 times before it found LTE. Otherwise it was showing no service and I'm 100% sure the area has a very strong LTE signal. This sucks.

 

[wxman2003]

That's not true either. My 6s plus is acting the same way, dropping the LTE then having to toggle airplane mode to get it back. It has to be a handoff issue between towers and the phone.

I'm using my 6 Plus with no issues and my S7 Edge. No drops on either.

 

[determined09]

That's not true either. My 6s plus is acting the same way, dropping the LTE then having to toggle airplane mode to get it back. It has to be a handoff issue between towers and the phone.

I had the 6s plus for about one week and I had totem off the VoLTE for only slightly better phones calls. Maybe I just had a bad phone. I returned that 6s plus. BecAuse apple wanted to give me a replacement model and I only had the phone for less than 7 days. Apples should have given me a brand new iPhone out of the plastic wrap.
[doublepost=1476226464][/doublepost]I'm not understanding why can't they fix this problem.

 

[djinn]

Another test I did with 10.1B3 and my work 5s. Both fell on 3G when in parking garage. Both got back on LTE at the same time. Took about 3 mins down the road. So I guess that is fine. Given the 5s doesn't support VoLTE.