I have been fortunate enough to purchase my new phone every year outright by using the funds from reselling my previous model, and this year I was planning on selling my iPhone X to help buy the iPhone XS Max.
I'm not really a fan of trying to sell my devices on eBay and so usually just take the offer from Apple's buyback scheme or Envirofone, it is hassle free and is really the only way I could afford to purchase a new phone.
Just yesterday I decided to get my iPhone ready for resell by giving it a clean and polish (I like to make sure it looks presentable). Well, I decided that after having the phone for 8 months and not dropping it once, that I would be safe without the tempered glass screen protector that has been on the device from day one. Well of course only three hours after cleaning and removing the screen protector I dropped it and chipped the bottom of the screen. I made an appointment and raced to my local apple store and spoke to a genius who told me the phone would now only be worth £125, instead of the £550 for a 'working device'
I explained to him that I had preordered the new iPhone and was really banking on reselling my iPhone X to cover a significant part of the cost, naively thinking that they may have mercy on me and offer to purchase it at the £550, or maybe replace the screen free of charge as I would be giving them the phone back in less than 24 hours.
I was careful not the allude to this however as I was aware that the issue was my own doing. In fact I told him that it would still make sense financially for me to get the screen repaired and sell it at 'working condition' £550- £280 (iPhone X screen repair) = £270. The guy in the store then proceeded to tell me that I 'shouldn't even bother upgrading' and I 'was just greedy', which I was really taken aback with. Anyway as I had only managed to get an appointment at 6.15pm they said my iPhone wouldn't be ready same day so I would have to come back.
I was genuinely really taken aback by the customer service in the store - very unlike any apple store experience I have ever had.
I'm not really sure what to do know, looks like I may have to return my iPhone Xs Max as soon as it arrives tomorrow. If anyone can think of a solution to my problem it would really help me out.
I'm not really a fan of trying to sell my devices on eBay and so usually just take the offer from Apple's buyback scheme or Envirofone, it is hassle free and is really the only way I could afford to purchase a new phone.
Just yesterday I decided to get my iPhone ready for resell by giving it a clean and polish (I like to make sure it looks presentable). Well, I decided that after having the phone for 8 months and not dropping it once, that I would be safe without the tempered glass screen protector that has been on the device from day one. Well of course only three hours after cleaning and removing the screen protector I dropped it and chipped the bottom of the screen. I made an appointment and raced to my local apple store and spoke to a genius who told me the phone would now only be worth £125, instead of the £550 for a 'working device'
I explained to him that I had preordered the new iPhone and was really banking on reselling my iPhone X to cover a significant part of the cost, naively thinking that they may have mercy on me and offer to purchase it at the £550, or maybe replace the screen free of charge as I would be giving them the phone back in less than 24 hours.
I was careful not the allude to this however as I was aware that the issue was my own doing. In fact I told him that it would still make sense financially for me to get the screen repaired and sell it at 'working condition' £550- £280 (iPhone X screen repair) = £270. The guy in the store then proceeded to tell me that I 'shouldn't even bother upgrading' and I 'was just greedy', which I was really taken aback with. Anyway as I had only managed to get an appointment at 6.15pm they said my iPhone wouldn't be ready same day so I would have to come back.
I was genuinely really taken aback by the customer service in the store - very unlike any apple store experience I have ever had.
I'm not really sure what to do know, looks like I may have to return my iPhone Xs Max as soon as it arrives tomorrow. If anyone can think of a solution to my problem it would really help me out.
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