None of us were there to be able to hear the comments from the guy in the store. It's possible in your frantic state you misinterpreted his remarks as being something more than they were. Just a theory, sometimes my missus takes the words people in shops use VERY differently than I do and gets all irate about it. But again, I wasn't there so I can't really comment.
It's also possible you're focusing more on the fact they won't buy the phone off you at the original price and this has skewed your perception of the experience.
But all that is speculation. At the end of the day I sympathise with you I really do. My current X is financing part of my new XS Max purchase, and if I dropped mine now I'd be beside myself.
It really boils down to this, the current phone is damaged and worth only a fraction of what it was, you have 3 choices as I see it:
1. Fix the X, sell it for the full price and chalk it up to one of lifes ironic situations.
2. Keep it, fix it and immediately return the new one and chalk it up to one of lifes ironic situations.
3. Sell it for the lower price, keep the new one and.......(you know what I'm gonna say lol)
I really do feel for you, but I think you already know what your options are, and they are limited unfortunately. Best of luck dude.
I never truly expected them too, it was wishful thinking. I was well aware of the cost of the repair and I had factor that into deciding if selling the phone broken would have made sense, or if fixing it and reselling it in working condition would be a better option. You sometimes hear of these exceptional cases with Apple were they bend the rules- I feel like all I did was imagine the best ( as well as the worse) case scenario.
It is a really rubbish situation (self inflicted), and I bit the bullet an got it fixed today, ready for the xs max tomorrow morning. It was just one of those things. The OP was meant to be a 'funny' story of my stupidity and maybe for someone could have given me a little advice or an idea that I hadn't thought off.
The guy was partially 'douche' however went to another store today and they were great, sympathetic and didn't make me feel worse than I already did.
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I would be irritated too if someone came in asking for something free and complaining about how he couldn’t get what he wanted because of his own actions.
It sounds like you’re trying to enlist the Apple employee to help you solve your own bad situation. That’s not his job to help you figure out your financial situation to pay for a new phone.
So if he acted unprofessional it’s because you’re asking him to be unprofessional.
I think you need to reread the OP. You seem confused.
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Hi. I am an Apple Genius. I had some punk come in today with a destroyed phone, and he expected us to replace it at no cost to him. He gave me a sob story about him not being able to afford a new phone without reselling this one. I told him to be grateful for what he has and to stop being so dang greedy.
Really, that guys sounds like a Wally. hope you told him where to go.
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It is a forum. Sorry if I offended you but this is what happens when you post something like this. I understood your original post all too well.
It is not just my opinion (which is allowed here) many others feel the same. Best to move on and not let this upset you.
Don't really let iPhones and guys on forums upset me. I'm far too entitled for that.
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If selling your used phone is the only way you can afford the latest iPhone, you are living beyond your means, in my opinion.
It is tough break, to have an accident right before you complete a sale. Maybe if you had been upfront and honest with the person at Apple, some mercy might have been shown to you. Now, you will never know. I think you handled it poorly.
Seriously have I done such a bad job of explaining the events of the day?
1. guy is cleaning iPhone for resell and drops it over the sink. Screen has a minor chip.
2. guy looks on apple and sees original resell value of £550. GONE! £125 now
3. guy checks cost of new screen £280. figures out replacing screen and reselling is more lucrative that damaged.
4. guy makes appointment. Is completely upfront and admits his stupidly to apple genius.
5. guy would NEVER, and did NOT ask the genius to bend the rules, or expect him too.
6. Apple Genius is douche who calls him greedy for wanting a new phone.
7. Troll on macrumors has an opinion on guy's means.
There we go.
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Expecting something for free, when one is not due such, is not being greedy?
sorry when did I once say I EXPECTED anything. Please quote me?
