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JustJ4

macrumors newbie
Oct 19, 2018
4
2
I’m sure there are some genuine issues. If you look back over the last couple of pages of this thread, though, you’ve got a lot of people making comments like “my phone was fine, then we had a hurricane and it didn’t work properly, it must be a fault with the phone” and “my phone was working fine, then I went for my usual walk one day and had connection issues, it must be a design flaw”. We’ve also got people claiming that every reviewer who didn’t mention this issue in their review and the entirety of the tech press and mainstream media are in a giant conspiracy with Apple to hide a huge design flaw. These things don’t make sense if you apply more than a nanosecond of critical thought to them e.g. why would a faulty phone be fine one day then bad the next in the same place? Isn’t it more likely that both these scenarios were network issues? Occam’s razor, people.
.
There were network issues during the hurricane. Yet the two 6s in the same room, on the same plan, were sending and receiving texts and able to place calls. My new pricey XS could do nothing.
 

Thai

Suspended
Feb 2, 2016
1,459
883
Colorado
I always talk about the design and the antennas, not intel modem.. never had problems before with this , this is not because qualcomm or intel, its the antennas or bad design of the phone.

Ye, he talks after that cover antennas afectts only the wi-fi.. but the lte speed are poor. The question is, if you read the replies in this forum, are people with problems, and people that their xs and xs max works well, but lot of this users tolds already that the lte and wifi speed its similar to the X, and they have to see an increment in this speed.. so if with the X gets 100 over wifi, and Xs 95 or 100 mb.. ok, phone works "well" but no so well that spected, because with this new modems you have to see double speed connection in most of the cases.

Better speeds only if LTE carrier offers 4x4MIMO and C-A in that area. Otherwise same as X. Depends on location.

Again, thanks for posting that video. It proves that covering antennae does nothing!!! You did not even bother to watch the video yourself!!!! LOL

12.0.1 fixed the 2.4 vs 5 GHz issue, which solved that issue noted in video.
[doublepost=1540127531][/doublepost]
I don’t think the wifi issue is fixed. It’s better but still connects way too much to 2.4g when it shouldn’t.

Maybe. But if it is too aggressive with 5Ghz, then you will hear people complain about dropping speed as soon as they walk into another room away from router.
 
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indychris

macrumors 6502a
Apr 19, 2010
703
1,527
Fort Wayne, IN
I don’t think the wifi issue is fixed. It’s better but still connects way too much to 2.4g when it shouldn’t.

I’d have to agree. Both my 12.9” iPad Pro and my 8+ continually go back to 2.4. Now I have probably a dozen or more devices connected to my Aiport stations which have separately named 2.4/5 network names. I keep attempting to ‘Forget this Network’ but it keeps coming back and reconnecting. I’m pretty sure that this aspect is software related to iOS 12.
mathews_doh.gif
 

IdentityCrisis

Suspended
Sep 9, 2018
684
345
I recall reading this thread when it was young, but I thought this was a Verizon mostly issue? I have not experienced any slow speeds or cellular/wifi issues especially after the most recent patch which fixed my wifi issues. I have AT&T. I got better speeds than my Samsung N9 or S9+ with speed tests for download speeds. Trying it again now, same results, but Upload speed is bad on the iPhone where my S9+ got much better upload speeds. Same server.

I have the XS Max.

IMG_0177.PNG Screenshot_20181021-093847_Speedtest.jpg
 
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jkozlow3

macrumors 6502a
Jul 16, 2008
973
659
I have to say, I’m getting damn frustrated with my XS Max on Verizon. If you want to charge near 2k for a device, you better make sure it works properly. My biggest issue seems to be when I drop into an area with no single- say a garage underground, subway etc. My phone will sometimes literally not reconnect to service no matter what and I need to switch to airplane mode and then back for it to search for service to reconnect. I’ve had every single iPhone ever released(literally) and never had these kinds of issues. Was hoping the first software upgrade would fix it, but it didn’t. I guess I’ll now waste time calling Apple and complaining, but it doesn’t seem there is any legit fix for this.

If the phone *can* re-connect after toggling airplane mode, then this particular issue you are referring to is software - not hardware. Whether Apple will fix it or not, who knows.

I've been an iPhone user since the beginning and I've always felt that iPhones are not as aggressive as they should be at looking for better options after coming out of a bad/no-service area (subway, underground parking garage, etc.). Sometimes it takes a lot longer than it should to re-connect or to find a better option (i.e. switching from 3G to LTE). This isn't new behavior, but it may be even worse with iOS 12 or the XS. How the iPhone compares to some of the Android devices in this regard, I'm not sure as I've always been an iPhone user. Some of my friends on Android devices have indicated that they don't have these issues and that their phones quickly re-connect, but I have not personally tested this or used an Android device for comparison.
 
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madKIR

macrumors 6502a
Feb 2, 2010
849
801
NYC
Just remember, Apple never admitted to the design flaw of the 4. It worked fine as long as you never held it in your hand without a case on it. People actually defended Apple by saying they gave you a cheap bumper, so problem solved. And of course there was nothing wrong with the 6 Plus, but yet they reinforced the 6S Plus so it would not bend as easily.
Let’s not forget the whole TSMC vs. Samsung dilemma on the 6s! I had both and the battery difference was insane! Up to 2 hours longer on the phone with the TSMC chip. However, Apple claimed 2-3% difference, so there are many examples of Apple being disingenuous.
 
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kneezmo

macrumors regular
Dec 31, 2017
235
141
If the phone *can* re-connect after toggling airplane mode, then the issue is software - not hardware. Whether Apple will fix it or not, who knows.

I've been an iPhone user since the beginning and I've always felt that iPhones are not as aggressive as they should be at looking for better options after coming out of a bad/no-service area (subway, underground parking garage, etc.). Sometimes it takes a lot longer than it should to re-connect or to find a better option (i.e. switching from 3G to LTE). This isn't new behavior, but it may be even worse with iOS 12 or the XS. How the iPhone compares to some of the Android devices in this regard, I'm not sure as I've always been an iPhone user. Some of my friends on Android devices have indicated that they don't have these issues and that their phones quickly re-connect, but I have not personally tested this or used an Android device for comparison.

I can tell you that Huawei is by far, the best smartphone in conectivity.. LTE and Wifi works amazing always.. wherever you be, always get better signal then iphone, samsung, lg or other brands.
 

Thai

Suspended
Feb 2, 2016
1,459
883
Colorado
I can tell you that Huawei is by far, the best smartphone in conectivity.. LTE and Wifi works amazing always.. wherever you be, always get better signal then iphone, samsung, lg or other brands.

Just wondering if you actually understand the technology behind these things...or you're just making things up. LOL

It is clear to me that you have little understanding of the issue at hand...and don't even bother to look at the "sources" that you post, such as that video you posted and did not even bother to watch it all the way through. :D
 

jkozlow3

macrumors 6502a
Jul 16, 2008
973
659
3.) Verizon has released multiple carrier profile updates since iOS 12 was released, has anyone done a side by side with an X/8/8+ with the latest updates to make sure those phones aren't experiencing the same thing now with possibly different band steering?

No, they haven't. Verizon carrier settings have been at 33.1 since iOS 12 was released. 12.0.1 did not bring a carrier update and no other carrier updates have been released.
 

kneezmo

macrumors regular
Dec 31, 2017
235
141
Just wondering if you actually understand the technology behind these things...or you're just making things up. LOL

It is clear to me that you have little understanding of the issue at hand...and don't even bother to look at the "sources" that you post, such as that video you posted and did not even bother to watch it all the way through. :D

i start to think that you understad wherever you want.. but its ok if you are happy with that.. I have youtube channel, i test over 50 smartphones every year, and iPhone never have the best conectivity... Huawei only was, for me, and for most of people that had one, the best phone in this way..

its clear that you are unhappy because you dont wanna read what problems have your new and expensive phone, but is ok man, if you wanna fell better, close de door and live in your dream. I work as developer for nokia years ago, I have studied computer engineering, but of course you have the truth here man, you are superior with the supreme intelligence. Sorry for my lack of knowledge
 
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Thai

Suspended
Feb 2, 2016
1,459
883
Colorado
i start to think that you understad wherever you want.. but its ok if you are happy with that.. I have youtube channel, i test over 50 smartphones every year, and iPhone never have the best conectivity... Huawei only was, for me, and for most of people that had one, the best phone in this way..

its clear that you are unhappy because you dont wanna read what problems have your new and expensive phone, but is ok man, if you wanna fell better, close de door and live in your dream. I work as developer for nokia years ago, I have studied computer engineering, but of course you have the truth here man, you are superior with the supreme intelligence. Sorry for my lack of knowledge

Wow, they do let anyone get a Youtube channel these days....

Nice resume you listed...except...it proves nothing. What you wrote above, including the video above, showed that you have very little understanding of this topic...or even bother to vet the source that you are posting.

I don’t claim to know anything...and certainly not dumb enough to boast about my cred on the internet, but at least, i read about the sources that i post about. :D

Your posts randomly jump between blaming antenna and Intel. You then post that hilarious video above about covering the antenna........yet, within that SAME video, the YouTuber clearly said that covering the antenna made no difference and that his experiences were random. But oh no, you went on to preach that the video was da truth! LOL

You fail to recognize that there is an issue with iOS 12.0 in not reliably connecting to 5 Ghz (improved with 12.0.1), which likely explained that Youtuber’s Wifi issue in the video. You don’t want to acknowledge this because it does not coincide with your bashing, right? I get it.

How about that PCMAG test? PcMag is not really an Apple friendly site...yet in their exhaustive testing with Cellular Insights (again, not Apple friendly), the Xs CLEARLY outperformed X (Qualcomm AND Intel) in LTE performance. As for Wifi, well, that is the 2.4 vs. 5 Ghz issue that Apple is fixing.

Are there defective Xs/XsM? Sure...that comes with the territory of mass production in the millions. My co-worker had one of those, fixed with a new phone.

Keep bashing. I enjoy reading your random bashing without any facts behind it. I like to make fun of it. Thanks.
 

jkozlow3

macrumors 6502a
Jul 16, 2008
973
659
I’d have to agree. Both my 12.9” iPad Pro and my 8+ continually go back to 2.4. Now I have probably a dozen or more devices connected to my Aiport stations which have separately named 2.4/5 network names. I keep attempting to ‘Forget this Network’ but it keeps coming back and reconnecting. I’m pretty sure that this aspect is software related to iOS 12.
mathews_doh.gif

I used to use an AirPort Extreme and the Airport Utility and the issue of Apple devices seeing/joining the 2.4GHz network (despite never physically joining it) is a longstanding issue. Here's how to fix that (if I recall correctly):

1. Forget all connections to your network. You may have to reset network settings to do so. On my MacBook, I could manually delete each network from the list.

2. Use the Airport Utility to rename the 5GHz network and apply your changes. This causes your router to reset.

3. You must immediately exit the airport utility and wait for the router to reset. If you do not, the device will see the 2.4GHz network once the router resets if you have the Airport Utility open. This will cause it to "remember" the 2.4GHz network even if you never join it!

4. Now join the 5GHz network. The devices should not be aware of the 2.4GHz network from this point forward. The issue is having the Airport Utility open after creating separate SSIDs for the 5GHz/2.4GHz network. I struggled with this many times back when I had an AirPort Extreme router and a MacBook that loved to fall back on the 2.4GHz band randomly despite having a strong 5GHz signal.

Hope this helps!
 
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kneezmo

macrumors regular
Dec 31, 2017
235
141
Wow, they do let anyone get a Youtube channel these days....

Nice resume you listed...except...it proves nothing. What you wrote above, including the video above, showed that you have very little understanding of this topic...or even bother to vet the source that you are posting.

I don’t claim to know anything...and certainly not dumb enough to boast about my cred on the internet, but at least, i read about the sources that i post about. :D

Your posts randomly jump between blaming antenna and Intel. You then post that hilarious video above about covering the antenna........yet, within that SAME video, the YouTuber clearly said that covering the antenna made no difference and that his experiences were random. But oh no, you went on to preach that the video was da truth! LOL

You fail to recognize that there is an issue with iOS 12.0 in not reliably connecting to 5 Ghz (improved with 12.0.1), which likely explained that Youtuber’s Wifi issue in the video. You don’t want to acknowledge this because it does not coincide with your bashing, right? I get it.

How about that PCMAG test? PcMag is not really an Apple friendly site...yet in their exhaustive testing with Cellular Insights (again, not Apple friendly), the Xs CLEARLY outperformed X (Qualcomm AND Intel) in LTE performance. As for Wifi, well, that is the 2.4 vs. 5 Ghz issue that Apple is fixing.

Are there defective Xs/XsM? Sure...that comes with the territory of mass production in the millions. My co-worker had one of those, fixed with a new phone.

Keep bashing. I enjoy reading your random bashing without any facts behind it. I like to make fun of it. Thanks.

Same. Continue defend your buy. I know if makes feel bad pay 1300$ and read bad things about the device.. is the typical attitude of closed fans of apple. They do not want to see that their products have problems. Of course, the media that publish bad things about it lie and have no basis. Those who say it works great and wonderful, those if they tell the truth :)
 
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Thai

Suspended
Feb 2, 2016
1,459
883
Colorado
Same. Continue defend your buy. I know if makes feel bad pay 1300$ and read bad things about the device.. is the typical attitude of closed fans of apple. They do not want to see that their products have problems. Of course, the media that publish bad things about it lie and have no basis. Those who say it works great and wonderful, those if they tell the truth :)

Strange, I could swear that i wrote that there ARE defective Xs/XsM. Dang, i swear that I wrote that somewhere.

I am open to you posting facts. So far, your “sources” have been hilariously debunking YOUR own claim! :D
 
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vinegarshots

macrumors 6502a
Sep 24, 2018
972
1,333
Strange, I could swear that i wrote that there ARE defective Xs/XsM. Dang, i swear that I wrote that somewhere.

I am open to you posting facts. So far, your “sources” have been hilariously debunking YOUR own claim! :D

To be fair, the WiFi signal does indeed drop if you cover the top back of the phone fully, and you won’t see much of a speed drop UNLESS you already are at the outer edge of your WiFi coverage area. But the speed will drop with the signal drop. Interestingly, I got the same results on my 7+, but only if I covered the front of the phone. It seems that the sensitive parts of the phone are reversed somehow.

I do want to point out to kneezmo, however, that the WiFi antenna is a different component than the cell antenna, and it’s also not controlled by the intel modem, either. So the FCC results you keep mentioning have nothing to do with any WiFi weirdness...
 
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kneezmo

macrumors regular
Dec 31, 2017
235
141
To be fair, the WiFi signal does indeed drop if you cover the top back of the phone fully, and you won’t see much of a speed drop UNLESS you already are at the outer edge of your WiFi coverage area. But the speed will drop with the signal drop. Interestingly, I got the same results on my 7+, but only if I covered the front of the phone. It seems that the sensitive parts of the phone are reversed somehow.

I do want to point out to kneezmo, however, that the WiFi antenna is a different component than the cell antenna, and it’s also not controlled by the intel modem, either. So the FCC results you keep mentioning have nothing to do with any WiFi weirdness...

Thats ok. At this point, wifi issues seems 99% fixed. Some users have slow connectons but not like before. LTE issues are the problem now.. some users have low speed connecton, other have poor signal and lose calls.. Are diferent bugs. Lets see what is the solution from Apple. Its time to say something.. 1 month before device was launched.
 

elitypes

macrumors regular
Oct 5, 2007
114
201
Wow this thread is getting so hostile for no reason. I really don’t get it.

First and foremost, NO ONE KNOWS THE ROOT CAUSE. Plain and simple. People have theories sure. But no one has a definitive answer, not even Apple.

Yes some people are having no issues and a wonderful experience with their new phones. AWESOME! I’m not being sarcastic, if anything I’m jealous. If you are having no issues then that’s great. No one is doubting you. Plenty of folks have contributed to this thread saying they’re having the same if not better experience on their XS phones. That’s great! What I don’t get are people who jump to making blanket statements that there is no issue at all because they haven’t experienced issues, and thus everyone else is wrong.

On the flip side many of us are having issues. It doesn’t make us android shills or apple haters. I for one love apple and have used iPhones since the original. However that doesn’t mean I can’t be critical of them. I’ve been having a horrible experience with the XS Max and have been in touch with Apple since Sept 25th. There is definitely something wrong and again NO ONE KNOWS THE ROOT CAUSE.

Since my last post detailing my latest Genius Bar experience in getting a replacement unit that was no improvement, I have since been contacted yet again by another Apple senior advisor. Asking me to do the same with installing profiles again and sending more sysdiagnose files and screenshots. All I am saying is clearly they don’t know what is happening. It’s just been frustrating for those of us going through these issues.
 

dooku77

macrumors regular
Nov 24, 2014
128
104
My situation is very weird. I never use to have service at my house on T-Mobile, so I was sent a signal booster by the carrier a few months ago when I had my X. I disconnected it when I changed routers a few days ago and forgot to plug everything back in for the booster. Now I have full LTE at home but I lose almost all signal when I walk into stores. I just took this Speedtest at home.
bbb680e29b131d197b29334aa837ca2f.jpg
 

DotCom2

macrumors 603
Feb 22, 2009
6,315
5,625
Wow this thread is getting so hostile for no reason. I really don’t get it.

First and foremost, NO ONE KNOWS THE ROOT CAUSE. Plain and simple. People have theories sure. But no one has a definitive answer, not even Apple.

Yes some people are having no issues and a wonderful experience with their new phones. AWESOME! I’m not being sarcastic, if anything I’m jealous. If you are having no issues then that’s great. No one is doubting you. Plenty of folks have contributed to this thread saying they’re having the same if not better experience on their XS phones. That’s great! What I don’t get are people who jump to making blanket statements that there is no issue at all because they haven’t experienced issues, and thus everyone else is wrong.

On the flip side many of us are having issues. It doesn’t make us android shills or apple haters. I for one love apple and have used iPhones since the original. However that doesn’t mean I can’t be critical of them. I’ve been having a horrible experience with the XS Max and have been in touch with Apple since Sept 25th. There is definitely something wrong and again NO ONE KNOWS THE ROOT CAUSE.

Since my last post detailing my latest Genius Bar experience in getting a replacement unit that was no improvement, I have since been contacted yet again by another Apple senior advisor. Asking me to do the same with installing profiles again and sending more sysdiagnose files and screenshots. All I am saying is clearly they don’t know what is happening. It’s just been frustrating for those of us going through these issues.
I couldn't have said it better myself.
AND AGAIN, as you say:
NO ONE KNOWS THE ROOT CAUSE.
PERIOD!
 

doboy

macrumors 68040
Jul 6, 2007
3,774
2,945
Just now sitting inside Souplantation on T-Mobile :) BTW, will be switching to AT&T prepaid right after my meal since TMo is usually horrible indoors. Hope AT&T is better.

My wife on 6S+ is pulling around 100, but her upload is bit better around 10-11. I’ve noticed that upload on the Max isn’t as good as 6S+ or my 7+.

Edit: switched to AT&T prepaid from TMo prepaid. Speed dropped from ~100-140 DL to ~25 DL w/ AT&T in the same area, but is faster at home. Main issue for me is poor indoor signal for TMo with ANY phone so AT&T should be a vast improvement. We shall see.

CC977B30-E1F5-45E5-99BD-9003F283B0EF.png
 
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Otflyer

macrumors 65816
Nov 14, 2017
1,474
999
SF Bay Area
I’m on my third Max. The first one was replaced for connectivity problem. The second one had hardware failure. This 3rd phone appears to be working excellent. I haven’t had any connectivity issues with minimum 2 bars. WiFi is rock solid on 5ghz band. I’ve only had it for 4 days so I’m still holding my breath. If this one starts to have issues, I will pickup an XR next week. Had the XR been available at initial release, I would have jumped on it coming from an 8+.
 
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jtrue28

macrumors 65816
Apr 10, 2015
1,031
711
Lexington, KY
Yeah I know naming the 2.4 and 5g bands will “solve” the issue. I refuse to do that. That is not a solution and a waste of my time.
 

OTACORB

macrumors 68000
Jun 21, 2009
1,546
1,035
Central, Louisiana
Some people have more of a problem with the solution than the do the problem itself!

I've had my new Max since last Friday... so what is that about 9 days now? Thus far it has continued to perform perfectly. I've not had any cellular or wifi issues. I also have a work iPhone 8+ so it allows me to compare occasionally which I've done. This max is on par and thus far I am pretty happy about it.

I'll never understand having your 2.4GHz and your 5Ghz named the same thing, but hey whatever makes the world go round! Most really good routers make you give it different name by adding the 5Ghz to the end, but clearly some choose to change it to be the same.
 
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