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gigapocket1

macrumors 68020
Mar 15, 2009
2,411
1,928
My replacement iPhone max arrived today after being back ordered. I’m kinda scared to switch. I feel like this phone has finally hit its stride lol. I dont know if att made some small changes or if it’s 12.1...
Not to mention.. everything on this phone is flawless.
[doublepost=1541640803][/doublepost]Also surprised not to have heard more from you guys about the new beta.
 

maxchile

macrumors member
Nov 6, 2018
97
9
Santiago, Chile.
Hi all,

I have an apple watch series 4 (gps + cellular, version 5.1.1) and an iphone XS Max (64 gigabytes version 12.1).

And I have the following situation, just a couple of meters away from the iphone I see on the clock the icon of the iphone in red ( lost the connection), it is very strange, before I had a series 3 with iphone X and I did not face this problem, I moved many meters away in the office and in the house and the signal was not lost.
Otherthing, the pop up image to config ( new) my apple watch or my airpods only appears when i touch with the phone.
I contacted Apple support (chat) and did test on iphone and clock and also unpair and pair the clock with the iphone several times, I also reset the network connection on the Iphone, but the same problem continues.

Has someone else happened to you? some workaround?

Thank you!
 

jabbok

macrumors member
Feb 22, 2009
81
51
Hi all,

I have an apple watch series 4 (gps + cellular, version 5.1.1) and an iphone XS Max (64 gigabytes version 12.1).

And I have the following situation, just a couple of meters away from the iphone I see on the clock the icon of the iphone in red ( lost the connection), it is very strange, before I had a series 3 with iphone X and I did not face this problem, I moved many meters away in the office and in the house and the signal was not lost.
Otherthing, the pop up image to config ( new) my apple watch or my airpods only appears when i touch with the phone.
I contacted Apple support (chat) and did test on iphone and clock and also unpair and pair the clock with the iphone several times, I also reset the network connection on the Iphone, but the same problem continues.

Has someone else happened to you? some workaround?

Thank you!

I also had the XS Max and the AW the same thing kept happening to me it would pair them disconnect did all the same things as you did also worked with apple same problem, nothing worked it was so frustrating so I returned the max as the AW worked fine on my other phone and now I have the XR no issue with pairing or disconnecting.
 
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maxchile

macrumors member
Nov 6, 2018
97
9
Santiago, Chile.
I also had the XS Max and the AW the same thing kept happening to me it would pair them disconnect did all the same things as you did also worked with apple same problem, nothing worked it was so frustrating so I returned the max as the AW worked fine on my other phone and now I have the XR no issue with pairing or disconnecting.
thanks, same felling, but my big problem is i am based in Chile and apple said my only solution is send my phone to USA, so i will send to one friend i have in new yersey. At the apple store they change you phone immediately? or you have to wait some days?
thanks again for your reply!
 

gameofenders

macrumors newbie
Nov 1, 2018
8
14
FINALLY!!! Seems like beta 2 has made a decent patch to the 5Ghz Wifi issue. Mine no longer drops after disabling cellular wifi assist. Speed is alittle sporadic at least it's an improvement!
 

charchar25

macrumors newbie
Oct 22, 2009
14
4
I’ve had no problems cellular or WiFi 5k on my XR. Comparable to my previous 7 in fringe areas for WiFi 5k and Bell LTE.

I returned 2 XS’s and one XS Max due to poor WiFi 5k performance in weak signal areas of my house.

Very happy with XR. And actually find the size of the XR in my hand is more comfortable to work with than the XS Max’s were. Battery life is much longer too!
 

maxchile

macrumors member
Nov 6, 2018
97
9
Santiago, Chile.
I’ve had no problems cellular or WiFi 5k on my XR. Comparable to my previous 7 in fringe areas for WiFi 5k and Bell LTE.

I returned 2 XS’s and one XS Max due to poor WiFi 5k performance in weak signal areas of my house.

Very happy with XR. And actually find the size of the XR in my hand is more comfortable to work with than the XS Max’s were. Battery life is much longer too!
when this new version will be delivery to the common people like me?
[doublepost=1541681780][/doublepost]
Beta 2 is running great so far re: Verizon LTE. Will see how the next few days go.
when this new version will be delivered to the common people like me?
 

jona2125

macrumors 6502a
Jul 12, 2010
780
651
maxchile said:
when this new version will be delivered to the common people like me?

Define "common". You can either visit a certain website and download a Developer profile for beta software or you can openly register yourself with https://beta.apple.com/sp/betaprogram/ and get on the public beta, both options will give you 12.1.1 beta 2 as soon as you can download it.

If by common you mean non beta then you'll probably be waiting about 2 or 3 more weeks for 12.1.1
 

smoking monkey

macrumors 68020
Mar 5, 2008
2,364
1,509
I HUNGER
Beta 2 is running great so far re: Verizon LTE. Will see how the next few days go.

Any chance you could clarify your situation?
Are you on an XS, Max or XR?
Were you having problems prior to updating with LTE?
Was it the poor connection problem in low signal areas, slow speeds, wouldn't reconnect or something different?

Ta.
 
Last edited:
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maxchile

macrumors member
Nov 6, 2018
97
9
Santiago, Chile.
Define "common". You can either visit a certain website and download a Developer profile for beta software or you can openly register yourself with https://beta.apple.com/sp/betaprogram/ and get on the public beta, both options will give you 12.1.1 beta 2 as soon as you can download it.

If by common you mean non beta then you'll probably be waiting about 2 or 3 more weeks for 12.1.1


Thanks, i always thought need to pay a monthly fee to be in beta program, thanks!
 
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Nikhil72

macrumors 68000
Oct 21, 2005
1,622
1,469
Any chance you could clarify your situation?
Are you on an XS, Max or XR?
Were you having problems prior to updating with LTE?
Was it the poor connection problem in low signal areas, slow speeds, wouldn't reconnect or something different?

Ta.
I’ve posted several times in this thread. I have fantastic signal strength in Manhattan when out and about but if there are brief periods of no service (for example between subway stations, leaving an elevator on my way out a building) it takes a very long time to reconnect to LTE (and occasionally picks up LTE without the ability to transfer data). There was an improvement with 12.1 but 12.1.1b1 and now b2 have both improved that further.

Again, out and about without those periods of transition I have no LTE issues on Verizon, but am in a heavily blanketed city.
 

crouch

macrumors regular
Jan 4, 2012
144
264
If I had these issues I'd return the phone and buy a new one to get another 14 day return period. Tell them the service is very poor and you think you have a bad one.

My only worry is that if you do too many returns to Apple for "no reason" that they could start refusing to accept the returns (happens to people who frequently buy an apple device to rent it for a few days and then return it).

Hi folks, some interesting news:

Yesterday was day 14 of my 14-day return limit, so I went to the Apple store and exchanged my XS, as I was still having terrible connection issues. The Apple employee who exchanged my phone didn't really question why I was bringing it back; he just made the exchange quite happily. When I got home afterwards, I began testing it, and sure enough, I had the same terrible connection issues, with the speeds even appearing worse. So this morning I tried something: I signed up for the beta program, and installed 12.1.1b2.

Oh my gosh is my phone behaving better. My download speeds have significantly increased. Using apps that stutter out with data connection issues (like Facebook, Reddit, etc.) hum along quite nicely. Upload speeds have increased too. Walking around my house, which would usually cause data connection issues, doesn't seem to be a thing now.

I want to caveat all of this by saying it's a beautiful, sunny day here in DC, with clear skies, and yesterday was grey, overcast, and dreary -- environmental factors might be in play. That said, I'll continue testing my connection over the next few days, and report back. Fingers-crossed.

iphone XS, AT&T, week 34 model
 

AMTYVLE

macrumors 6502a
Sep 23, 2014
704
618
Florida
Hopefully iOS 12.1.1 fixes the connectivity issues on my iPhone X. Ever since 12.1 the LTE, cellular reception during phone calls and Bluetooth connections have been awful. Calls drop, Bluetooth devices take forever to connect, and the phone goes from 4G to LTE back and forth, really unstable. Phone worked great since last November launch day...right up until iOS 12.1.
 

jkozlow3

macrumors 6502a
Jul 16, 2008
973
659
Hi folks, some interesting news:

Yesterday was day 14 of my 14-day return limit, so I went to the Apple store and exchanged my XS, as I was still having terrible connection issues. The Apple employee who exchanged my phone didn't really question why I was bringing it back; he just made the exchange quite happily. When I got home afterwards, I began testing it, and sure enough, I had the same terrible connection issues, with the speeds even appearing worse. So this morning I tried something: I signed up for the beta program, and installed 12.1.1b2.

Oh my gosh is my phone behaving better. My download speeds have significantly increased. Using apps that stutter out with data connection issues (like Facebook, Reddit, etc.) hum along quite nicely. Upload speeds have increased too. Walking around my house, which would usually cause data connection issues, doesn't seem to be a thing now.

I want to caveat all of this by saying it's a beautiful, sunny day here in DC, with clear skies, and yesterday was grey, overcast, and dreary -- environmental factors might be in play. That said, I'll continue testing my connection over the next few days, and report back. Fingers-crossed.

iphone XS, AT&T, week 34 model


Sounds promising. Thanks for the update - keep us posted!

I really don't understand how/why Apple hasn't figured out how to make the iPhone cellular connectivity rock solid after 11 years of iPhones. The release of the XS/iOS 12 is not the first time Apple has had issues with cellular connectivity on their devices (i.e. iPhone 7 issues on Verizon 2 years ago when released where the phone would drop to "no service" frequently in a strong signal area). Seems like Apple is much more concerned about crap like emojis vs. getting the fundamentals right.
 
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jim29411

macrumors member
Nov 14, 2016
82
56
Sounds promising. Thanks for the update - keep us posted!

I really don't understand how/why Apple hasn't figured out how to make the iPhone cellular connectivity rock solid after 11 years of iPhones. The release of the XS/iOS 12 is not the first time Apple has had issues with cellular connectivity on their devices (i.e. iPhone 7 issues on Verizon 2 years ago when released where the phone would drop to "no service" frequently in a strong signal area). Seems like Apple is much more concerned about crap like emojis vs. getting the fundamentals right.

It must be due to the new antenna design and the replacement of Qualcomm.
 

maxchile

macrumors member
Nov 6, 2018
97
9
Santiago, Chile.
Hi all,

I have an apple watch series 4 (gps + cellular, version 5.1.1) and an iphone XS Max (64 gigabytes version 12.1).

And I have the following situation, just a couple of meters away from the iphone I see on the clock the icon of the iphone in red ( lost the connection), it is very strange, before I had a series 3 with iphone X and I did not face this problem, I moved many meters away in the office and in the house and the signal was not lost.
Otherthing, the pop up image to config ( new) my apple watch or my airpods only appears when i touch with the phone.
I contacted Apple support (chat) and did test on iphone and clock and also unpair and pair the clock with the iphone several times, I also reset the network connection on the Iphone, but the same problem continues.

Has someone else happened to you? some workaround?

Thank you!
I just install the 12.1.1 beta 2, and did not resolve my problem, i guess my issue is more a hardware problem than software
 

jkozlow3

macrumors 6502a
Jul 16, 2008
973
659
It must be due to the new antenna design and the replacement of Qualcomm.

Right or wrong, I'm confident that it's software. Aside from the handful of people who could truly have a defective phone of course - there are always some defective devices.

The PC Mag test (link below) shows that the XS is more than capable. What needs to be worked out is the software algorithms so that the phone is always making the best choice of tower/band and doing it aggressively enough (in a timely manner) so that the user experience doesn't suffer.

If the antenna/modem were not capable, the XS would not have fared as well as it did in this test. Just like the iPhone 7 which would drop to "no service" in a strong signal area with Verizon when the iP7 was released. Apple fixed this with software. The issue wasn't the lack of cellular service or a hardware flaw - it was the phone's inability to switch towers/bands gracefully and not lose the signal altogether in the process. That is software - not a hardware limitation. I largely view the XS issues *most* people are experiencing as the same type of issue.

https://www.pcmag.com/article/364768/exclusive-iphone-xs-crushes-xr-in-cellular-signal-test-resu
 
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ROLLTIDE1

macrumors 68000
Sep 12, 2012
1,906
625
There are multiple problems on the XS phones that is why Apple is having trouble fixing them. Samsclub has a $300 giftcard and Walmart has a $400 one with purchase of new Iphone in the next couple of weeks so I might give it another shot . I just wish more people would install the beta and do some testing to see if it's a waste of time to give it another shot .

It would be kind of nice to be able to install IOS 11 on these phones cause I have noticed 12 has caused what seems to be more connection issues on my Iphone 7 that didn't exist when on IOS 11.
 

jona2125

macrumors 6502a
Jul 12, 2010
780
651
There are multiple problems on the XS phones that is why Apple is having trouble fixing them. Samsclub has a $300 giftcard and Walmart has a $400 one with purchase of new Iphone in the next couple of weeks so I might give it another shot . I just wish more people would install the beta and do some testing to see if it's a waste of time to give it another shot .

It would be kind of nice to be able to install IOS 11 on these phones cause I have noticed 12 has caused what seems to be more connection issues on my Iphone 7 that didn't exist when on IOS 11.

I would love to be able to install iOS 9 on everything
 
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vinegarshots

macrumors 6502a
Sep 24, 2018
991
1,355
Hi all,

I have an apple watch series 4 (gps + cellular, version 5.1.1) and an iphone XS Max (64 gigabytes version 12.1).

And I have the following situation, just a couple of meters away from the iphone I see on the clock the icon of the iphone in red ( lost the connection), it is very strange, before I had a series 3 with iphone X and I did not face this problem, I moved many meters away in the office and in the house and the signal was not lost.
Otherthing, the pop up image to config ( new) my apple watch or my airpods only appears when i touch with the phone.
I contacted Apple support (chat) and did test on iphone and clock and also unpair and pair the clock with the iphone several times, I also reset the network connection on the Iphone, but the same problem continues.

Has someone else happened to you? some workaround?

Thank you!

That sounds like there is something wrong with the bluetooth hardware in your phone (especially since it connects to your watch only when you hold your watch against your phone).
 
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jim29411

macrumors member
Nov 14, 2016
82
56
Right or wrong, I'm confident that it's software. Aside from the handful of people who could truly have a defective phone of course - there are always some defective devices.

The PC Mag test (link below) shows that the XS is more than capable. What needs to be worked out is the software algorithms so that the phone is always making the best choice of tower/band and doing it aggressively enough (in a timely manner) so that the user experience doesn't suffer.

If the antenna/modem were not capable, the XS would not have fared as well as it did in this test. Just like the iPhone 7 which would drop to "no service" in a strong signal area with Verizon when the iP7 was released. Apple fixed this with software. The issue wasn't the lack of cellular service or a hardware flaw - it was the phone's inability to switch towers/bands gracefully and not lose the signal altogether in the process. That is software - not a hardware limitation. I largely view the XS issues *most* people are experiencing as the same type of issue.

https://www.pcmag.com/article/364768/exclusive-iphone-xs-crushes-xr-in-cellular-signal-test-resu
If it is a software issue then why are some of the XS phones working fine in low signal conditions with no problems? If it is a software band switching problem, then why do some folks not see the problem? Could it be that the bands that are having problems are not deployed in areas where folks are reporting good results?
[doublepost=1541715338][/doublepost]Vinegarshots,

Is you phone still performing exceptionally well? Have you traveled outside of your local area into other areas that have low signal levels and could possibly have different cellular bands deployed on the towers? You can determine what band your phone is on my invoking test mode if test mode is still available on the XS.
 

talbotini

macrumors newbie
Nov 8, 2018
2
4
Just switched from an iPhone 7 to a X(s) and can hardly make a call from my office at work, where I used to make calls all the time before. My bars keep switching from full bars LTE to 2 bars 3G back and forth every few minutes. I've had dropped calls or calls where connection drops in and out. Apple support tried a remote diagnostic and confirmed there are no hardware issues with my specific phone, and suggested I contact Verizon. No one else in the office is experiencing this issue with Verizon though with thier Apple devices, so its not like a temporary outage or anything.
 
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