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gsboris

macrumors newbie
Sep 25, 2018
2
0
I noticed on my X a downgrade to my 6S now I feel like my reception on the Xs Max is even worse.

The 8plus is also better than the X.

What is your experiance?

I feel like having more often no 3G or LTE/4G or Even no reception

Feeling is not quantitative though most likely true. Do the same on both phones - measure time or better side by side comparison need X and 8 on the same network etc do the same - see which one is lagging, record it - now you could have the case to battle with Apple
 

BoxerGT2.5

macrumors 68020
Jun 4, 2008
2,114
14,154

Tarrantino

macrumors newbie
Apr 15, 2012
11
3
Yeah I'm not losing everything I've accumulated by having iPhones over the past 8yrs to fix Apples screw up. Not restoring contacts, calendars, hell even my activity achievements.

Calendar contacts and photos (with iCloud photo library) will sync though? You’ll lose a few txts and apps.
 

archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
What would I lose by setting it up as new and not from a backup?
you have to redownload your apps. Log in to them again and configure their settings. Settings on the phone would have to be set to where you had them. But mail, contacts and calendar should all sync back. imessages too.
 
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Tarrantino

macrumors newbie
Apr 15, 2012
11
3
No the idea is to restore using iTunes and start afresh. You can’t use a backup. It might be legacy settings causing problems.

You don’t lose as much now starting afresh. Not only that and I. Sure someone will confirm if you want the original photos back on your phone you select download and keep originals and you’ll get the full sizes back?
 

Hernan4651

macrumors member
Feb 25, 2018
87
62
you have to redownload your apps. Log in to them again and configure their settings. Settings on the phone would have to be set to where you had them. But mail, contacts and calendar should all sync back. imessages too.

Yeah , and pray that it will be fixed and you didn't do that for nothing haha
 
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BoxerGT2.5

macrumors 68020
Jun 4, 2008
2,114
14,154
you have to redownload your apps. Log in to them again and configure their settings. Settings on the phone would have to be set to where you had them. But mail, contacts and calendar should all sync back. imessages too.

What about all my apple watch activity things?
 

Hernan4651

macrumors member
Feb 25, 2018
87
62
Ok it’s insane to think that everyone is going to restore as new to get cellular service that may or may not last. If that’s the case it’s not a hardware issue and apple will have to figure out some way to fix it via software update.
I will tell you this like a developer ( it's is my job).... maybe apple fixed it and Itunes downloads another build of IOS12 ???
 

lsmith9523

macrumors member
Sep 22, 2014
31
11
Atlanta, GA
Hows are your support tickets going ? Are you sending apple your logs ?
I'm waiting on call back from Apple Sr supervisor now. Same issues as stated with signal connection along with freezing and slow loading apps. My set up was "as new device" no restores from anything.
UPDATE ::
I received a call back from Apple. The Rep acknowledged that there is an issue with some of the new devices. He stated something going on with the mixture of esim tech and the device is not connecting fully to the given network. The Rep wanted me to go back to my carrier store and try a sim replacement. I told him I had already visited my carrier store and then to the Apple store and didn't have any desire to make that trip again. I asked if I could just get a replacement shipped to me. Round and round, repeating the same issues. I finally just threw up my hands and told them I would return the device and wash my hands with it.
 
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archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
What about all my apple watch activity things?
You'll have to setup your watch again. But then when I got my max and restored from the backup it still made me setup my watch again. However whatever the complications show sync from the phone. I think data like health and your rings should all sync back.
 

Sparxxx

macrumors 6502
Jul 29, 2009
345
156
Hmmm I'm quite happy with my XS Max. I have set it up as new.
First 3 test are on home`s 5Ghz Wifi and the last 3 on LTE with 3 bars reception.
Living in Switzerland on Sunrise Network
 

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Tmak74

macrumors newbie
Feb 21, 2011
15
10
Orange County Ca
My xs max is working better than my 8 plus, in rural Ohio.

This “story” is a hoax. More fake news!
[doublepost=1537899300][/doublepost]
My XS max on ATT in Orange County and the Los Angeles area has performed better than previous iPhones so I don’t know if it’s haddware related for sure and it’s definitely better than my unlocked iPhone 8 Plus with a Qualcomm. I’m a stickler when it comes to reception because I do at least two hours of voice calls a day definitely keeping this phone .
 
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uecker87

macrumors 6502
Oct 9, 2014
427
677
Madison, WI
Okay guys... I took my Pixel 2 into the office today to get a little bit more data. This is what I have come up with:

It seems like some are having issues after restoring a backup when they set up their new phone. That is probably unrelated to what I am about to type and what I provided in the quoted post. I set my iPhone up as new since I am coming from a Pixel 2.

I am ONLY talking about actual RF performance - not speeds. I am dealing with raw data on Verizon. Everyone's experience will be different depending on carrier and active LTE band. Each LTE band can and will have their own performance to a certain degree.

So what I have found besides the quoted post above?

My Verizon LTE connection in terms of pure coverage is actually relatively close to my Pixel 2. No LTE drops on my commute... Only during the brief elevator ride did it drop, but then it immediately regained LTE within 5-10 seconds once I got off of the elevator.

Now lets get to the actual issue (if there is one):

For Verizon's Band 4 (AWS), my Max is averaging about 7dBm worse than my Pixel 2 - granted my Pixel 2 was pretty good on that band. I had a Pixel 2 XL briefly and the smaller Pixel 2 beat it on average by 3-4 dBm. So the iPhone isn't AWFUL. But not exactly great in that band.

For Verizon's Band 2 (PCS), my Max is averaging actually relatively close to my Pixel 2. I would definitely say within the margin of error - maybe 2-3 dBm on average worse. Nothing too bad.

For Verizon's Band 13 (700MHz), my Max is also averaging about 2-3 dBm worse than the Pixel 2 - so again within what I believe would be the margin of error.

So what does this all mean? Well each carrier is different... Each band is different. In terms of what it means for me (or probably most Verizon users), is that coverage wise it should be pretty similar. The problem is in areas that are congested and/or fringe AWS/PCS areas. I have areas that I used to be on AWS B4 (with CA on B13), but I am now only on B13. That means less throughput/spectrum available to me which = less speed... Also it means most likely more users on B13 only seeing as iPhones are extremely popular which = less speed. I would expect that is these fringe areas that speeds may plummet.

What about those that seem to get a good connection for awhile after Airplane mode or resetting Network Settings? Well this can also be explained. When you initially connect to a cellular network it has a tendency to pick the strongest connection (B13 for Verizon). After anywhere from about 30 seconds to a few minutes, the network will try to dump you off to a higher frequency (B4 in my case). That's all good and all, but these iPhones don't seem to have good RF performance in that band.. Which causes the lower signal quality and may be leading to some of your issues.

"Oh - but I am not having issues - this can't be true!!" - Oh but it can be true. Everyone will have different experiences at different cell sites and different times of the day. Each network tries to manage users and offload them onto other bands to free up capacity, etc. If you now have connection to only the main coverage band (B13 on Verizon, B12 on T-Mo, B12/B17 on AT&T) then your throughput will be reduced. HOWEVER, if you are in an area with overall great coverage and cell spacing then you may never experience this.

Long winded response from me on this. Take this as you will. Most will probably ignore it or call it fake news. I don't care. I have been playing around with phones and comparing RF performance on them for years (started back when I was with Sprint because of their swiss-cheese network - had to get the phone with the best RF performance then, ha!). Take the data and manipulate it as you wish. :D

Posted the above in the front page article topic. Thought I'd cross post it here for anyone interested since that is starting to get buried on the front page.
 

seasurfer

macrumors 6502a
Dec 12, 2007
749
183
When the signal is unstable, my text messages does not get sent out, it is really annoying.

Test messages do not get sent out when there are 2-3 bars!!!!!
 

richard371

macrumors 68040
Feb 1, 2008
3,741
1,927
If this restore thing is true and is replicated with others then it proves it is a software issue that hopefully Apple will fix. Even moving from one iPhone to another using restore is a complete pain with all the passwords and accounts you have to re enter for many apps. I took me awhile to get my phone back to the same way my X was and that's even with a restore. Setting up new with over 150 apps etc would take me a week to get everything back tot he way it was. Ill hold off as I'm not even seeing any issues with reception etc.
 

bushman4

macrumors 601
Mar 22, 2011
4,144
3,916
There is a problem and most likely it’s the intel modems. I say that because we never had that problem with Qualcomm
When Apple states 1 1/2 hours more. What do they mean more than what ? Your prior iPhone
Assuming you use it in the same manner and in the same places at the same times. It’s to vague a determination and not reality
 
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twennywonn

macrumors regular
Mar 15, 2012
245
248
The hell if I am doing a full reset and starting over especially since the fix could be placebo. When I did a network reset the issue went away for almost a day. Also if the full reset through iTunes worked than it is software and apple can patch it.
 
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PBz

macrumors 68030
Nov 3, 2005
2,616
1,577
SoCal
I DFU my phone and setup as new almost every version of iOS. I haven’t done with 12 yet.

What happens:
My contacts are all tied to my Gmail account
My texts are backed up to iCloud - make sure this is on.
My calendar is tied to my Gmail account
My document data is backed up to iCloud.
My app data is backed up to iCloud
My photos are all backed up to iCloud (iCloud Photos - NOT Photo Stream)

DFU the phone (Google if needed)
Turn on/enable Apple ID - iCloud
Turn on/enable iTunes account if different from iCloud (mine is)
Add email accounts and enable Mail, Contacts, Calendar as necessary.
Install all apps - can see from Purchased History.

Nice and clean.
 

Tmak74

macrumors newbie
Feb 21, 2011
15
10
Orange County Ca
I have found my reception is improved. Areas where I had no signal are now working and in general it seems to be better.
Same here my iPhone XS Max is better in every way as a matter of fact. I sound much more clear on the other end and had a heck of a time with the X people constantly telling me I’m muffled. ATT by the way in Orange County. I also am not loyal to any operating system but this phone performs as well as my note 9 in the reception department so it’s definitely not being returned .
 
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