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blwade

macrumors 6502a
Sep 16, 2014
537
239
my rsrq0 is showing -25 and right now I'm at work where I seem to go back and forth between 1-2 bars.

Edit: iPhone XS Max, restored from iCloud backup (previous phone was iPhone 7+) on Verizon Wireless.

edit 2: I'm also NOT having problems with Wifi - I bought Netgear Orbi and only have 1 SSID and my phone doesn't seem to be jumping between bands - every speed test I've done is maxed out at my ~200 Mb/s down.

So, I just witnessed my phone losing signal and having to search for signal for a second (including the wavy cell coverage bars!). That is the first time I believe I have ever seen that...

edit: still showing -28 for my 'rsrq0'
 

Kimmie92592

macrumors member
Feb 13, 2013
57
21
California
IMO, -44dbm or lower. Make sure Wi-Fi is off. Dial *3001#12345#* A Main Menu will appear. Select LTE. Select Serving Cell Meas. The number after rsrq0 is your true signal strength. Anything above -45dbm is sub par IMO. :apple:

Mine says-15
What does that mean?
My signal is okay right now but too many places it’s not. I love this phone but I don’t think I can live with it
 

spinedoc77

macrumors G4
Jun 11, 2009
11,488
5,413
Hmm might have to capitulate on my prior positive experiences with my Max. I had a few phone calls this morning and the other person couldn't hear me until I switched rooms in my house. I have Verizon and usually only have 1-2 bars in my house, this was how my X functioned this last year. With the XsMax it's very odd, it now shows me 3-4 bars in most places the X had 1-2 bars, far as I know checking Verizon's site no new towers have been added to my area and I've already had Verizon out to try and tweak the issue with no improvement. But now with that extra reception it seems the Max is getting worse reception, at least based on this mornings experience.

I really hope stuff like this isn't true: https://www.phonearena.com/news/iPhone-XS-Wi-Fi-LTE-antenna-tests-vs-Galaxy-S9-Pixel-3-XL_id109209 $1100 for a phone and I only have a few days to return it.
 

spinedoc77

macrumors G4
Jun 11, 2009
11,488
5,413
That’s normal. If you have good WiFi it will switch to that for calls. Doesn’t matter how many bars you have. It does this if you have WiFi calling turned on and it’s generally preferable as call quality is much better.

Ugh, I can't stand wifi calling. Half the time it sounds like the caller is underwater, or the other side can't hear me well.
 

balaplus

macrumors 6502
Oct 23, 2017
384
277
Just wondering..
Does Xr have the same antenna design as Xs
This would then make 7/8 the safest buy...
 

archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
Ugh, I can't stand wifi calling. Half the time it sounds like the caller is underwater, or the other side can't hear me well.
That hasn't been my experience. It has always been better than cellular. Crystal clear. Of course your network and internet can affect that as well. I've only used it from home and it's been flawless.
 
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michael31986

macrumors 601
Jul 11, 2008
4,588
704
IMO, -44dbm or lower. Make sure Wi-Fi is off. Dial *3001#12345#* A Main Menu will appear. Select LTE. Select Serving Cell Meas. The number after rsrq0 is your true signal strength. Anything above -45dbm is sub par IMO. :apple:
What's rsrp0 for then?
 

Packers1958

macrumors 68000
Apr 16, 2017
1,954
2,587
South Dakota
IMO, -44dbm or lower. Make sure Wi-Fi is off. Dial *3001#12345#* A Main Menu will appear. Select LTE. Select Serving Cell Meas. The number after rsrq0 is your true signal strength. Anything above -45dbm is sub par IMO. :apple:
Never mind. i thought you meant rsrp0. I see -21 with rsrq0. This is at home. My LTE DL speeds during day are around 60 mbps, and at night around 100 mbps. I am on Verizon. BTW, my rsrp0 is always around -95 dbm.
 
Last edited:

Harthag

macrumors 68020
Jun 20, 2009
2,014
2,566
U.S.
Had this issue crop up for the first time on my XS since I got it last Friday. In elevator leaving my apartment obviously there is no signal. When I got out into my car and onto the road I had "bars" and the icon said "LTE" but no texts or other data was usable, including Waze which said "no connection." I had to restart the phone and then it worked. Never had this problem before. Hopefully software update can fix this nonsense along with the stuttering after 10 seconds of inactivity. I'm willing to wait and see if it gets fixed. If not, this is the last straw for me with Apple. What a joke for $1000, we get a 2nd rate modem inside. Using SIM-free XS on Verizon.
 

spinedoc77

macrumors G4
Jun 11, 2009
11,488
5,413
That hasn't been my experience. It has always been better than cellular. Crystal clear. Of course your network and internet can affect that as well. I've only used it from home and it's been flawless.

It's been my experience over numerous phones, not all of them Apple. What makes wifi calling even worse is that some areas of my house don't have great wifi penetration, like my basement, where I still get 1-2 bars of Verizon, that makes wifi calling unreliable. I've also experienced many issues with wifi handing off to a cellular network, like my phone barely working in my driveway where wifi is weak, and having to drive a few blocks away until the phone realizes it's not on wifi anymore. Wifi calling is terrible in my experience.
 

Packers1958

macrumors 68000
Apr 16, 2017
1,954
2,587
South Dakota
Had this issue crop up for the first time on my XS since I got it last Friday. In elevator leaving my apartment obviously there is no signal. When I got out into my car and onto the road I had "bars" and the icon said "LTE" but no texts or other data was usable, including Waze which said "no connection." I had to restart the phone and then it worked. Never had this problem before. Hopefully software update can fix this nonsense along with the stuttering after 10 seconds of inactivity. I'm willing to wait and see if it gets fixed. If not, this is the last straw for me with Apple. What a joke for $1000, we get a 2nd rate modem inside. Using SIM-free XS on Verizon.
Software can fix that part of the issue. Its just tweaking the modem fw. Antenna issues on the other hand can not be fixed.
 
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639051

Cancelled
Nov 8, 2011
967
1,267
It's been my experience over numerous phones, not all of them Apple. What makes wifi calling even worse is that some areas of my house don't have great wifi penetration, like my basement, where I still get 1-2 bars of Verizon, that makes wifi calling unreliable. I've also experienced many issues with wifi handing off to a cellular network, like my phone barely working in my driveway where wifi is weak, and having to drive a few blocks away until the phone realizes it's not on wifi anymore. Wifi calling is terrible in my experience.

Verizon's WiFi calling, honestly, sucks. I've used it on T-Mobile and it was fantastic, but it has been awful for me on Verizon. My ISP at home is fantastic, I have low latency and plenty of capacity (650/150, same issues on my previous ISP) but Verizon WiFi calling is unreliable for me.

T-Mobile was MUCH better .. handoff back to LTE was seamless.
 
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archer75

macrumors 68040
Jan 26, 2005
3,116
1,747
Oregon
It's been my experience over numerous phones, not all of them Apple. What makes wifi calling even worse is that some areas of my house don't have great wifi penetration, like my basement, where I still get 1-2 bars of Verizon, that makes wifi calling unreliable. I've also experienced many issues with wifi handing off to a cellular network, like my phone barely working in my driveway where wifi is weak, and having to drive a few blocks away until the phone realizes it's not on wifi anymore. Wifi calling is terrible in my experience.
well yeah, you have weak wifi so in your case you should turn it off. That's not an issue with wifi calling perse just a poor network. In that situation you don't want to use it.

In my experience when a wifi signal is too weak the phone just uses cellular. So i've never experienced what you have. My phones won't use wifi if the signal is too weak and switch back to cellular. Not sure why yours don't. But for you, turn it off.

For the record my experience is with AT&T and now T-Mobile.
 

spinedoc77

macrumors G4
Jun 11, 2009
11,488
5,413
Hmm this is odd, now that I'm aware of it I note that reception at work is worse. I usually have a full 5 bars at work and have never dropped a call. With the Xsmax it's giving me 2 bars and a rsrp0 of -112.

Really weird, to sum up at home I used to get 1-2 bars and now get 4 bars but seem to have issues with keeping the phone call, dropping call or other person not hearing me unless I switch rooms. At work I used to have full signal but now have only 2 bars, but don't have any call issues to report yet.

Maybe it's just the formula changed for how the bars represent signal strength, hasn't this happened before? Still weird and my experience so far has been a bit contradictory.
 

spinedoc77

macrumors G4
Jun 11, 2009
11,488
5,413
well yeah, you have weak wifi so in your case you should turn it off. That's not an issue with wifi calling perse just a poor network. In that situation you don't want to use it.

In my experience when a wifi signal is too weak the phone just uses cellular. So i've never experienced what you have. My phones won't use wifi if the signal is too weak and switch back to cellular. Not sure why yours don't. But for you, turn it off.

Yeah that's odd, my phone definitely doesn't switch to cellular when wifi is weak. I will assume that's because my cellular signal is somewhat weak inside my home. What's odd though is that once I'm in my driveway my cellular is good, but the phone will still not switch to it until I'm a few blocks away. It's not only an issue with voice, but also with things like navigation where apps like Waze will sit there hunting until I'm a few blocks away. I've had the same issue over multiple Apple phones and Samsung phones as well and for years now. It's my understanding I'm between 2 Verizon towers and that causes issues, who knows.
 

Harthag

macrumors 68020
Jun 20, 2009
2,014
2,566
U.S.
It's been my experience over numerous phones, not all of them Apple. What makes wifi calling even worse is that some areas of my house don't have great wifi penetration, like my basement, where I still get 1-2 bars of Verizon, that makes wifi calling unreliable. I've also experienced many issues with wifi handing off to a cellular network, like my phone barely working in my driveway where wifi is weak, and having to drive a few blocks away until the phone realizes it's not on wifi anymore. Wifi calling is terrible in my experience.

Verizon handles WiFi calling differently than T-Mobile, who handles it the right way. The way it should work is your phone should be set to "wifi preferred" this way it will 100% of the time automatically connect to WiFi calling any time there is a wifi signal. Verizon and AT&T have it set up to be "cellular preferred" which creates all kinds of problems when you have iffy to good cellular signal. At least with Android you can mod the settings to stay at "wifi preferred". Not sure if this is relevant, but it has been my experience. WiFi calling, when connected, has always been fantastic for me.

Software can fix that part of the issue. Its just tweaking the modem fw. Antenna issues on the other hand can not be fixed.

Right, the re-connecting to network issue hopefully is just software, as is the stuttering. I haven't been to a fringe area yet and don't notice any difference in reception. Too early to tell.
 
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upnorth85

macrumors 6502a
Oct 2, 2011
629
202
MN, USA
the wifi issues hit you only in a few cases. e.g. a wifi router with both 2.4 and 5.8 gig and one SSID. even then it will still connect to the 2.4 part.
After reading this thread, I have been continuously checking my connection speed at home. I have 3 Google Wi-Fi points in my house. When I am in the same room as the point the connection is always 5.0 GHz. When I move away it is 2.4 GHz. I have seen no issues regarding Wi-Fi connectivity both at home and work.
 

DotCom2

macrumors 603
Feb 22, 2009
6,323
5,636
I noticed a loss of connection off and on and slowdown of wifi right when I first got the Xs Max. I returned it because I wanted a different color and I will receive the new one Monday. Waiting to see if that one does the same thing but compared to my X it was a LOT slower, Sadly.
Here's hoping it's just a software thing and not hardware or I'll return the new one as well. So Bummed.
 

Orangeman13

macrumors 6502a
Aug 3, 2015
796
694
I noticed a loss of connection off and on and slowdown of wifi right when I first got the Xs Max. I returned it because I wanted a different color and I will receive the new one Monday. Waiting to see if that one does the same thing but compared to my X it was a LOT slower, Sadly.
Here's hoping it's just a software thing and not hardware or I'll return the new one as well. So Bummed.
how soon will we know if it is hardware or software?
 
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