Actually, my prediction is that Samsung is going to have a VERY hard time bouncing back from the Note 7 issue. I think this will become even more difficult if the Google Pixel and LG v20 phones are even moderately successful.
Bottom line is I will think long and hard before considering Samsung again, not because they had a battery issue, but due to how they dealt with the issue. Instead of insisting that carriers make exchanges simple and also providing an option to exchange online no matter how it was purchased, you had to spend time (usually a lot of time, average for people here is 1.5 hours) to go to your purchase source, they basically had to issue a refund, then resell the device to you. So complicated and was a total mess.
There should have been two options for the initial exchange:
Carrier Exchanges:
- Go to your carrier, show them your ID and give them your phone number.
- They swap your sim card into the replacement phone
- Then the system on the backend updated the IMEI number on your account automatically
- If you need data transfer, they assist you, otherwise you walk out the door.
Website Exchanges (Should be available to everyone):
- Go to a specific website
- Enter your IMEI number
- Provide a copy of your receipt
- Enter credit card for a gurantee that you will return the old phone in a timely manner
- Samsung ships you a new phone with a box to ship the old phone back (or just a box if you want a refund)
- You ship the old phone back
- If you wanted a refund Samsung provides a refund
Simple, straight forward and would have saved a ton of time and hassle. My other issue is that the replacement Note 7s were obviously not properly tested before being shipped.
So basically, for me it is how they handled the mess that I take issue with, not the fact that they had the issue in the first place.