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Called Apple to ask about delays for Chinese New Year's and that my MBA has been sitting as Prepared to Ship for almost 2 days. Rep told me that she was told not to expect any and that my ships 2/6, arrives 2/12 should still get here by 2/12 because shipments were going out. Anybody seen a 2/6 or 2/7 MBA shipment leave on FedEx?

is yours shipped now? mine is still prepared to ship...nothing changes here. so i make a call to apple germany and ask the same...we'll see what he/she says
 
At Desitnation Facility...

Miracles never cease. Mine is at the Destinatin facility....somebody, anybody, please throw it on the truck.

Here's my time line for anyone waiting and wondering about how their's might go?

Feb 7, 2008 6:26 AM

At local FedEx facility

CONROE, TX



4:40 AM

At dest sort facility

HOUSTON, TX



3:59 AM

Departed FedEx location

MEMPHIS, TN



Feb 6, 2008 10:38 PM

Arrived at FedEx location

MEMPHIS, TN



4:17 PM

Departed FedEx location

INDIANAPOLIS, IN



8:36 AM

Int'l shipment release

INDIANAPOLIS, IN



Feb 5, 2008 11:48 PM

Arrived at FedEx location

INDIANAPOLIS, IN



2:37 PM

Departed FedEx location

ANCHORAGE, AK



12:37 PM

Arrived at FedEx location

ANCHORAGE, AK



9:50 PM

In transit

SHANGHAI CN



Feb 4, 2008 11:19 PM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

9:58 AM

Left origin

SHANGHAI CN



9:55 AM

Picked up

SHANGHAI CN

Package received after FedEx cutoff

Feb 3, 2008 8:41 AM

Package data transmitted to FedEx
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thanks all for your comments.
 
1/15 order just went farther south. Is stalled for another 3 weeks

My MBA went prepared to ship 3 days ago. I had hope because the superdrive and ethernet dongle shipped yesterday. Got up this morning expecting to see it shipped and the ship date had just gotten pushed back 3 weeks. Now says ships Feb 29, arrives March 6. Called Apple, they had no explanation, and they sent me to the Edu unit. The new rep was just as clueless. Anybody know how to get to somebody that knows what is going on?:mad:
 
My MBA went prepared to ship 3 days ago. I had hope because the superdrive and ethernet dongle shipped yesterday. Got up this morning expecting to see it shipped and the ship date had just gotten pushed back 3 weeks. Now says ships Feb 29, arrives March 6. Called Apple, they had no explanation, and they sent me to the Edu unit. The new rep was just as clueless. Anybody know how to get to somebody that knows what is going on?:mad:

For what it's worth, I've called called Apple and Fedex dozens of times
and have never talked to anyone who told me anything useful or did anything to help.

Mine will probably arrive Friday. Unless it gets held again.
 
My MBA went prepared to ship 3 days ago. I had hope because the superdrive and ethernet dongle shipped yesterday. Got up this morning expecting to see it shipped and the ship date had just gotten pushed back 3 weeks. Now says ships Feb 29, arrives March 6. Called Apple, they had no explanation, and they sent me to the Edu unit. The new rep was just as clueless. Anybody know how to get to somebody that knows what is going on?:mad:

well that doesn't make any sense to me...it's ready to get shipped but this will take another 3 weeks? :eek: i really hope my ship date won't be pushed back....
 
endless delay- 1/15 order with 3 weeks prepared to ship

I think the extra 3 weeks means they shipped the one on the loading dock to someone not from the edu store. So my $100 savings means I'm at the back of the line. It's crazy because others here are getting $100 credit back when theirs don't ship before their scheduled date, so they get the same price in the end. The lesson here seems to be don't order new products from the edu store and don't order the software installed (iWork).
 
I think the extra 3 weeks means they shipped the one on the loading dock to someone not from the edu store. So my $100 savings means I'm at the back of the line. It's crazy because others here are getting $100 credit back when theirs don't ship before their scheduled date, so they get the same price in the end. The lesson here seems to be don't order new products from the edu store and don't order the software installed (iWork).

I would cancel and try to buy locally or from a reseller-- the EDU discount isn't that much...

JT
 
At last it's here...

Just arrived. I'm reformating, etc.

Very sweet.

Speed to all waiting....it's like watching a pot boil.
 
Still more issues- now they want a restocking fee on a cancelled order

So this morning's notice that my MBA would be delayed for another 3 weeks forced me to call the Apple Store here in Tucson. They had quite a few in stock and I bought the 1.6/80 with the edu discount on the spot. Called Apple to cancel the MBA on order and because I had checked the $39 cost of iWork to be included, it was a custom order. Since it could ship any time (not what the rep said this morning), they can't cancel it and I have to return the order when it gets here. On top of that, they want a 5% restocking fee for returning a custom ordered machine. So I didn't get the iWork this morning but its going to cost me $86 to give them back a machine that has $39 worth of extra software. This is no longer the computer company that I've been buying stuff from for the last 20 years.
 
So this morning's notice that my MBA would be delayed for another 3 weeks forced me to call the Apple Store here in Tucson. They had quite a few in stock and I bought the 1.6/80 with the edu discount on the spot. Called Apple to cancel the MBA on order and because I had checked the $39 cost of iWork to be included, it was a custom order. Since it could ship any time (not what the rep said this morning), they can't cancel it and I have to return the order when it gets here. On top of that, they want a 5% restocking fee for returning a custom ordered machine. So I didn't get the iWork this morning but its going to cost me $86 to give them back a machine that has $39 worth of extra software. This is no longer the computer company that I've been buying stuff from for the last 20 years.

I would call them back and argue the point that they are the ones that said it could be three more weeks. I believe you have the right to cancel up to the point it ships. Not "it could ship anytime" crap. I mean, based on that, no one would have been able to cancel their order.

Speak to a supervisor if necessary. I don't believe they are being fair to you. After all, you DID buy a computer. Just not the one you pre-ordered.
 
I would call them back and argue the point that they are the ones that said it could be three more weeks. I believe you have the right to cancel up to the point it ships. Not "it could ship anytime" crap. I mean, based on that, no one would have been able to cancel their order.

Speak to a supervisor if necessary. I don't believe they are being fair to you. After all, you DID buy a computer. Just not the one you pre-ordered.

Excellent advice..there is always a big YMMV when it comes to customer service...

I have returned OPENED MBP to Apple and not been charged restocking or return shipping, I think it all depends on who you get & what your reason is for returning the computer. Based on the fact that you have not even opened the custom order yet, you have a strong argument for not having to pay a restocking fee.
 
Looks like it going to work out

Found out that each institution has a rep in the Edu division. Called him and it looks like he can work it out on the return without a restocking fee so this saga can finally end. Now if I could only get the remote disk setup to work, I think I'll enjoy this machine.
 
By the way I ordered 1/15, and I'm still
waiting.

I hear ya. I ordered mine 17th Jan, so a little later than some of the early-birds, but in all fairness I should have received mine before others who ordered after the 20th Jan, and definately before any of the softies who went and purchased at a reseller. Pre-order = privileged. But I live in Australia (land of the backwards-people), so I'll be lucky to have it before the end of the year.
 
Man, these EDU orders are annoying --- made mine for a 1.8/SSD back on the 22nd. Watched other folks get theirs shipped and the local Apple store with plenty of stock.

Meanwhile, I head off on my second business trip next week and no Air :mad:.

So I called my EDU rep and she swore she would try to give it a shove --- Eureka! I get a shipping notice... for the USB ethernet adapter only.

Grrrrrrr. If it doesn't arrive by late next week in time for my 3rd trip I'm canceling and sitting tight. I really only need it for travel.

Frustrating.

JT
 
It's Here!

My MacBook Air arrived today. 3:30PM Hawaiian local time.
Am overjoyed! :D:D:D

I have the SSD, and really can't believe how fast this boy runs.

I'll post more later in First Impressions.

For now I got to Play. :cool:
 
can't believe it, but my 1.6/80 is finally going to be at my house tomorrow at noon (says fedex). bliss
 
Congrats ! :)

You are giving hope to those of us who only ordered late Jan... :rolleyes:

How do you like it ?

w.

(1.8/80 - ordered 1/28)

It is EXACTLY what I thought it would be. I've been waiting on Apple to come out with something like this for a couple years now, so those last two weeks didnt really seem so bad to me... I've been playing with it for a day now, and still havent found anything to complain about. Well worth the wait.

OK. it is a little pricey, but very sexy...:cool:
 
Who can answer these two amazing questions?

I ordered a bunch of things (along with a MBA, of course!) on the 17th January, and upon checking Apple.com today the status of my order has finally changed to "Prepared for Shipment". Everything, that is, except Applecare...Hmm.

Question the First:
If the "ships by" date for the whole bundle is 15th Feb, will this likely be moved forward now that most stuff is "prepared for shipment"?

Question the Second:
Has anyone else here had their Applecare lag behind other items in their MBA delivery?

Hope someone knows.
 
FedEx Lost My MBA!

I ordered a MBA 1.8/80 and I've been following this forum for the last 2+ weeks just like everyone else. Just like a bunch of you, my MBA left Shanghai on Feb 4th and scheduled for a "Feb 12th" delivery (which is wrong).

Well, to make a long story short, it arrived at LAX on Feb 6th early in the morning. The tracking results had not been updated since it left Indianapolis so I called FedEx. They told me it would be out for delivery Thursday Feb 7th by 10:30am. It never came – called FedEx and they said it had not been updated since it arrived at LAX. They tried to run a "trace route" and they cannot locate it. It's now being "researched" by the lost and found dept. I think it's lost and found its way into someone's trunk.

I called Apple and they were very supportive and helpful. We'll see how much so if it is confirmed "lost" by FedEx.

This is frustrating beyond the pre-order vs. pick up at the store scenarios others have mentioned here. It may be another 2 - 3 weeks before I even get my MBA!

Hope it doesn't end up that way.
 
I ordered a MBA 1.8/80 and I've been following this forum for the last 2+ weeks just like everyone else. Just like a bunch of you, my MBA left Shanghai on Feb 4th and scheduled for a "Feb 12th" delivery (which is wrong).

Well, to make a long story short, it arrived at LAX on Feb 6th early in the morning. The tracking results had not been updated since it left Indianapolis so I called FedEx. They told me it would be out for delivery Thursday Feb 7th by 10:30am. It never came – called FedEx and they said it had not been updated since it arrived at LAX. They tried to run a "trace route" and they cannot locate it. It's now being "researched" by the lost and found dept. I think it's lost and found its way into someone's trunk.

I called Apple and they were very supportive and helpful. We'll see how much so if it is confirmed "lost" by FedEx.

This is frustrating beyond the pre-order vs. pick up at the store scenarios others have mentioned here. It may be another 2 - 3 weeks before I even get my MBA!

Hope it doesn't end up that way.
ask apple to upgrade you to a 1.8/64 bet they will :)
 
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