M1 MacBook Air won’t power on

[eladnova]

damaged when connected to certain third-party, non-compliant powered USB-C hubs and docks.

I think Apple are fudging responsibility here.

Both my brand new M1 Mac AND my 2017 Macbook Pro were bricked in the last few months and the only USB hub both were using was purchased in an Apple Store.

So if there's an issue with 'third-party, non-compliant" hubs, they need to clarify which ones and wether these hubs were being sold through their own official stores too.

 

[eladnova]

I just called my Apple Authorised reseller who are looking into my M1 Logic board issue.

Apple sent them a brand new Logic Board which was fitted but the machine would still not boot.
Apple are sending them another Logic board to try again.

I have requested a brand new machine and they said they'd raise this will Apple.

When asked if the Logic Board and USB hub was a known, issue and if they were getting a steady return of bricked M1s, they said they weren't. Also said that Apple are generally very quick to inform them if there were any known issues and they would have had an internal memo on same. This was last week.

 

[Bucks_Fizz]

Updated this morning to 11.2.2 I use a QDOS 8 in 1 dock (PD up to 100watts).
Apple power adapater and cable plugged into the dock, dock to MBP M1.

So far so good. What i have noticed though, is the hub is not getting as warm as it used to. Even when I didn't use the PD, it was hot to the touch. Now it is just "luke warm"

The other thing i have noticed, is the issue of my external monitor not "waking" up after the displays go to sleep - Gone.
Came back after an hour, woke up the MBP display and the external came back also.

Holding thumbs all fixed

 

[Leon1das]

Great news! I closed the PD port of my usb-c hub with superglue to avoid accidentally using it.

How do I get the superglue out again? Acetone? Does acetone damage the electronic circuit or cables of the hub?

How about crowdfunding for the new hub?

If you damage the PD port with acetone - Apple will have to push the new update to prevent acetone caused bricking...

Its way less stressful for me to donate for your new hub

 

[pshufd]

My daughter only uses the Apple Charger on her Air - that's all. No dongles. I think that I'd do the same. I'd get an Air purely for mobile use. It's a big concerning that hubs sold in the Apple Store bricked the M1 Macs. I would really like to see an Apple-branded hub.

 

[xraydoc]

My daughter only uses the Apple Charger on her Air - that's all. No dongles. I think that I'd do the same. I'd get an Air purely for mobile use. It's a big concerning that hubs sold in the Apple Store bricked the M1 Macs. I would really like to see an Apple-branded hub.

The hardware failures sounds like a big ooops on Apple's part. Fortunately they were able to fix it and all the M1 Macs are still under warranty.

I spend my entire professional career days in front of a big workstation (a 4-head workstation at home, one in my academic office and many in our hospital reading rooms), so I'm trying to simplify my life with my iPad Pro and my new MBA and not sitting in front of the giant machines when I don't need to.

 

[deeddawg]

The hardware failures sounds like a big ooops on Apple's part. Fortunately they were able to fix it and all the M1 Macs are still under warranty.

Just remember it's also been happening to pre-M1 macs too.

 

[Quackers]

And 11.2.2 is supposed to fix the problem.

 

[rsucre]

I updated to 11.2.2 but still worried. I'm not the brave one to test PD to learn the hard way that 11.2.2 does not fix all issues. Anyone here already trying PD? Besides PD, I will eventually like to use my GaN charger too.

 

[xraydoc]

I updated to 11.2.2 but still worried. I'm not the brave one to test PD to learn the hard way that 11.2.2 does not fix all issues. Anyone here already trying PD? Besides PD, I will eventually like to use my GaN charger too.

I'm no longer afraid to use my GaN 3rd party USB-C chargers, though haven't needed to since installing the recent system update. I'll report back obviously if my MBA suddenly dies. I believe they're all good as they haven't killed my iPad Pro yet.

 

[geejay9876]

To restore confidence, Apple should describe exactly what the problem was and how they fixed it.

Their policy to quietly sweep this under the carpet is bad.

Also, I would love to know why people were not warned when they realised that there is a problem while they were building the fix.

 

[mi7chy]

To restore confidence, Apple should describe exactly what the problem was and how they fixed it.

Their policy to quietly sweep this under the carpet is bad.

Also, I would love to know why people were not warned when they realised that there is a problem while they were building the fix.

Apple should just be up front like Rasberry Pi did and offer a real fix.

https://hackaday.com/2019/07/16/exploring-the-raspberry-pi-4-usb-c-issue-in-depth/

https://arstechnica.com/gadgets/201...ct-usb-c-design-wont-work-with-some-chargers/

 

[deeddawg]

I updated to 11.2.2 but still worried. I'm not the brave one to test PD to learn the hard way that 11.2.2 does not fix all issues. Anyone here already trying PD? Besides PD, I will eventually like to use my GaN charger too.

You realize the issue apparently occurred to a very small portion of users, yes? That tons of folks here are regularly using non-Apple power sources and hubs or docks and haven’t had any trouble, yes?

I’d have zero concerns with using a charger from a known brand with good reputation.

No issues in three months with my M1 - it hasn’t seen the Apple charger but for a couple times, instead it gets plugged into one of about five different sources depending on where I am.

 

[rsucre]

You realize the issue apparently occurred to a very small portion of users, yes? That tons of folks here are regularly using non-Apple power sources and hubs or docks and haven’t had any trouble, yes?

I’d have zero concerns with using a charger from a known brand with good reputation.

No issues in three months with my M1 - it hasn’t seen the Apple charger but for a couple times, instead it gets plugged into one of about five different sources depending on where I am.

Do you realize that there was an issue, Apple had to release a fix and it is not a hoax? Please don't treat me like I'm dumb or making things up (those sarcastic yeses). If the issue was not existent or very rare, then Apple would not have released a 11.2.2 update almost specifically for this just a couple of weeks after 11.2.1. There is people that experienced the issue not once, but twice or 3 times. Perhaps you did not experience it, but that does not mean the the issue is or hopefully was not REAL. I'm entitled to be worried, regardless of YOUR experience.

 

[deeddawg]

Do you realize that there was an issue, Apple had to release a fix and it is not a hoax? Please don't treat me like I'm dumb or making things up (those sarcastic yeses). If the issue was not existent or very rare, then Apple would not have released a 11.2.2 update almost specifically for this just a couple of weeks after 11.2.1. There is people that experienced the issue not once, but twice or 3 times. Perhaps you did not experience it, but that does not mean the the issue is or hopefully was not REAL. I'm entitled to be worried, regardless of YOUR experience.

I didn't say it was a hoax.

 

[mattdeezy]

Does anyone know if the latest big sur beta 11.3 Beta (20E5196f) has the fix for USBC docks? Im on the public beta and i don't want to risk plugging a dock in without being sure.

 

[Bucks_Fizz]

Updated this morning to 11.2.2 I use a QDOS 8 in 1 dock (PD up to 100watts).
Apple power adapater and cable plugged into the dock, dock to MBP M1.

So far so good. What i have noticed though, is the hub is not getting as warm as it used to. Even when I didn't use the PD, it was hot to the touch. Now it is just "luke warm"

The other thing i have noticed, is the issue of my external monitor not "waking" up after the displays go to sleep - Gone.
Came back after an hour, woke up the MBP display and the external came back also.

Holding thumbs all fixed

Just an update. Since the update to 11.2.3, my dock gets much hotter and i get the "odd" disconnect when using a LAN cable through the dock. Should I get worried that something "broke" between the 11.2.2 fix and the 11.2.3 patch?

 

[smokeythedoof]

Finally got my m1 air back from repair after a month. New logic board and new screen (shop thought it was just the backlight before sending to Apple) - it came back with 11.2.3 installed but I’ll just be using my hub without the pd moving forward lol.

A detailed explanation from Apple about the problem and how it was fixed would go a long way for trust imo

 

[jdb8167]

Since 11.2.2 I've been using an Anker USB-C power delivery charger with my Caldigit SOHO USB-C dock. I don't think people should be worried about this. If Apple says they fixed a problem with USB-C PD chargers, shouldn't that satisfy those who wanted an all clear from Apple?

Anker PowerPort Atom III Slim Wall Charger 65W 4 Port PIQ 3.0 & GaN Fast Charger Adapter

 

[nic84]

Wouldn't be the first time, that a bugfix needs a bugfix. But in general, if you don't trust patches you shouldn't use a computer at all ;-)

 

[eladnova]

Finally got my m1 air back from repair after a month. New logic board and new screen (shop thought it was just the backlight before sending to Apple) - it came back with 11.2.3 installed but I’ll just be using my hub without the pd moving forward lol.

A detailed explanation from Apple about the problem and how it was fixed would go a long way for trust imo

Interesting. My M1 took a month to fix too.

Apparently Apple sent numerous logic boards to the repair people and none of them worked.

On Friday, a new display/screen was ordered and that worked.

Anyone know why a logic board failure might require a new screen to make the M1 work again?

 

[nic84]

Apparently Apple sent numerous logic boards to the repair people and none of them worked.

On Friday, a new display/screen was ordered and that worked.

So, it isn’t the logic board but something else? Display backlight?

 

[eladnova]

So, it isn’t the logic board but something else? Display backlight?

I need to clarify if it was the logicboard AND the display. I was so happy to have my working machine back I didn't ask.

 

[smokeythedoof]

I need to clarify if it was the logicboard AND the display. I was so happy to have my working machine back I didn't ask.

the shop I went to replaced my display first and it didn't work so they sent it to apple. the service summary I got from apple says they replaced:

- Logic Board (No Backlight)
- Touch ID Board (No Backlight)
- TCON to Logic Board Flex Cable (Causing Cable Issue)


I assumed the shop incorrectly diagnosed my problem but eladnova's post makes me think maybe the display did need replacing also.

 

[osplo]

Considering the (zero) volume of cases after the Big Sur patch, can we declare victory? Is this not longer an issue then?