This is a big pain for me also, in Gmail when I delete an Email it keeps popping back into my inbox!!
This only happens on the odd one, but I then need to delete it by going into Safari Gmail.
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Mail not downloading
- Thread starter Morac
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This only happens on the odd one, but I then need to delete it by going into Safari Gmail.
Yes, many of us are. Wish Apple would at least acknowledge the Mail app is buggy.
I have approximately ten ipads and iphones around the house and all have used the gmail app on them for years. The stock mail app has been setup with notifications turned off. Decided to delete the gmail app and use the stock mail app on all those devices. I have had zero issues with any of them. They all use one email account only, gmail, check every 15 mins. Variety of environments; on wifi, out of the house, on power, off power, etc. No issues. They all download, notify, show attachments, send receive.
I've been reading this thread for awhile now and have tried to figure out a common denominator. Maybe if someone compiles the problems it will become clear.
I've been reading this thread for awhile now and have tried to figure out a common denominator. Maybe if someone compiles the problems it will become clear.
I too have several iPads and iPhones around the house and all exhibit the same issues. For me I’m on my own IMAP server using my own domain:
BTW googling “iOS18 mail issues” throws hundreds of results.
- Incorrect mail badge count. Often duplicates.
- Mail often shows “getting new mail” for an eternity. Force quit fixes.
- Viewing old mail often results in the downloading wheel of death. Reboot fixes.
- The empty emails in the Trash folder after x days feature has stopped working.
- Swapping from one email address to another within the app duplicates any signature but that’s not an iOS18 issue. That bug has persisted for about 6 years now!
BTW googling “iOS18 mail issues” throws hundreds of results.
Sometimes a car manufacturer will issue a recall because one of their cars can experience an issue where people crash and die. Thankfully, most people end up never experiencing the issue and go on living.
Posting in a thread on the topic with “I have lots of cars and didn’t die” is rarely helpful for the people who did. At best it is insensitive and at worst it shows an ignorance of problems being valid while not affecting everyone.
Not trying to single you out. It is just frustrating to have to read the deluge of “works here must be you bro” comments endemic to this forum.
This is what my notification email looked like a few seconds ago from the reply above. The fix is to force close and re-open mail. It will then work for a couple more hours or minutes…
Why don’t you quote the whole comment for context…and saying you’re not trying to single me out and then singling me out is asinine
Here it is:
I have approximately ten ipads and iphones around the house and all have used the gmail app on them for years. The stock mail app has been setup with notifications turned off. Decided to delete the gmail app and use the stock mail app on all those devices. I have had zero issues with any of them. They all use one email account only, gmail, check every 15 mins. Variety of environments; on wifi, out of the house, on power, off power, etc. No issues. They all download, notify, show attachments, send receive.
I've been reading this thread for awhile now and have tried to figure out a common denominator. Maybe if someone compiles the problems it will become clear.
They were all setup using the Gmail option for new mail setups. It uses imap.
That’s a good question among many which is why I said it would be helpful if someone compiles all the different posts and see what the common denominator is
For my weekly Apple support call I was asked to make sure my devices were updated to iOS 18.2, then remove my Yahoo Mail account, re-add it and restart my device and then watch it for 24 hours. I did this on my iPhone 15 Pro.
I sent myself a test email afterwards and waited 30 minutes. My Mac downloaded it within a minute as usual. After waiting 30 minutes with nothing happening, I plugged in my iPhone and immediately the badge icon updated and I got notifications for new mail. When I opened the Mail app they were there.
So basically, no iOS 18.2 didn’t fix the problem.
I sent myself a test email afterwards and waited 30 minutes. My Mac downloaded it within a minute as usual. After waiting 30 minutes with nothing happening, I plugged in my iPhone and immediately the badge icon updated and I got notifications for new mail. When I opened the Mail app they were there.
So basically, no iOS 18.2 didn’t fix the problem.
It’s actually much worse now. Previously even though mail wouldn’t download, the Mail app badge would update. Since removing and re-adding my Yahoo Mail account, the badge doesn’t update with new mail unless the phone is plugged in.
So I decided to install the Mail logging profile to see what is going on and the problem with the badge appears to be that the unread count gets messed up. At some point the Mail app thought I had -3 unread emails. Leaving the phone plugged in for awhile resolved that, albeit temporarily. The problem comes back at some point. I saw a 2 badge on the Mail app with only 1 new email.
At the moment the Mail app is basically behaving like it did previously. It will only download new email when charging.
If others have the exact same setup and it works then it is useful in isolating the problem. Suggests looking at other places.
A quick update - My mail app (using GMail) is back to working normally again. I use the Mail app with fetch set to 15 minutes.
I noticed something interesting. On my phone if I am connected to wifi (either my home network or a network out of the house, ive tried about 5 different networks) if I get a new email it will say downloading 2 messages and will take multiple minutes to download. If I toggle wifi off and connect to cellular it will download the message right away and act like normal.
Does this happen to anyone else? I am using about 6 email addresses with my primary being AOL.
Does this happen to anyone else? I am using about 6 email addresses with my primary being AOL.
I did find some update to my situation. At home I use pihole, after setting block iCloud private relay to false the mail app is working just fine at home. I was able to receive emails a minute after they were sent and it works just fine on my iPhone and iPad. So my issue was partially because pi-hole was blocking private relay and for some reason the mail app is using the same technology or servers private relay is using and was getting blocked.
I am not sure why I get the same issue when I visit Disney and the grocery store and use their wifi unless they are blocking the same servers.
I am not sure why I get the same issue when I visit Disney and the grocery store and use their wifi unless they are blocking the same servers.
Thanks for the tip. Using iOS 18.2 and allowing iCloud Private Relay through my local DNS has restored full IMAP Mail functionality back to how it was before iOS 18.2.
I use a third party email provider so I wonder why it needs access to Apple's Private Relay servers. Maybe the categorization feature? (even after disabling the "Categories" view). Or maybe it's the "Mail Privacy Protection" feature.
Either way, it really shouldn't cripple basic email functions when the relay servers can't be accessed.
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No, we are talking about removing local DNS blocks for the Private Relay addresses if you are using DNS blocking.
I had this same problem with PiHole. It was blocking a few variations of *.icloud.com, so I added iCloud to the DNS whitelist in Pihole, and the problem seems to be solved.
I don’t use any such systems and I still have huge problems with mail in 18.2
I’m really annoyed now. I was supposed to get another callback today, but got an email that they couldn’t reach me.
I decided to call in and got routed to a different senior support agent and he told me that the prior support agent I was dealing with never submitted a ticket to engineering despite all the logs she collected.
The new agent collected logs and said he submitted a RTA (request for technical assistance), so basically the last month was a waste of time.
Also the mail logging initiated by support is still broken. Any attempt to submit those logs fails. This is the 3rd time support tried and it failed every single time. I decided to just send them the logs I had taken myself.
Finally I looked at the Apple Community thread and someone posted that the senior tech he’s spoke to told him that it’s a known issue with Yahoo Mail, but that does not match what I’ve been told. Any time I call in I’m told there are no known issues with the Mail app in iOS.
discussions.apple.com
I decided to call in and got routed to a different senior support agent and he told me that the prior support agent I was dealing with never submitted a ticket to engineering despite all the logs she collected.
The new agent collected logs and said he submitted a RTA (request for technical assistance), so basically the last month was a waste of time.
Also the mail logging initiated by support is still broken. Any attempt to submit those logs fails. This is the 3rd time support tried and it failed every single time. I decided to just send them the logs I had taken myself.
Finally I looked at the Apple Community thread and someone posted that the senior tech he’s spoke to told him that it’s a known issue with Yahoo Mail, but that does not match what I’ve been told. Any time I call in I’m told there are no known issues with the Mail app in iOS.