Have you called Apple yet or are you just here to bother people?
Oh well... so I guess it was not all made up exaggerations at the end of the day...
https://www.theverge.com/2019/3/27/18284042/apple-macbook-keyboard-apology-issues-bad-design
Have you called Apple yet or are you just here to bother people?
Oh well... so I guess it was not all made up exaggerations at the end of the day...
https://www.theverge.com/2019/3/27/18284042/apple-macbook-keyboard-apology-issues-bad-design
Have you called Apple yet or are you just here to bother people?
Do you have a MBA keyboard with an issue? You're obviously an expert on the topicApologies, I thought that the point of a discussion board was to debate about a particular topic (in this case, the MBA keyboard). Silly me, I should have figured that the point was to collectively drink koolaid.
Understood, wont happen again.
Do you have a MBA keyboard with an issue? You're obviously an expert on the topic
Different model, last gen keyboard.No, I had my keyboard problem with the MBP touchbar last year. I hoped Apple had fixed the issue with the MBA but apparently, as per their own admission, the MBA carries the same issues.
The fact is, regardless of the occurrence of the issue, this keyboard is getting a ton of press. Apple had to respond.
Based on Apple's response, the "apology" was more press driven than it was customer support driven.Just curious - what % of 2018 MBAir keyboards would need to have a problem for it to be considered a "legitimate" issue in your view?
Based on Apple's response, the "apology" was more press driven than it was customer support driven.
Based on the feedback here, the occurrence is very low. There's a legitimacy, but we would be better off without the whining from people who don't see the issue.
If you have a keyboard issue, it's legitimate. The problem is, this is 7 pages of mostly nonsense. Apple will fix it. Period. It's unclear right now whether or not the failure rate is too high per Apple's standards.
See, and I totally get that. If you do a lot of writing, I wouldn't go MacBook either, which is definitely a shame.The problem is that people don’t just want to wait until they get an issue, yes Apple will fix it for free, but the problem is the inconvenience. I was going to pull the trigger on a new MacBook Air, however I’ve been put off by the keyboard issue.
As a writer I can’t have an issue with a keyboard that I have to send to Apple and wait days or even weeks to come back. As someone who writes daily I have deadlines to meet, am I suppose to tell people who are waiting on scripts or manuscripts to wait because Apple is fixing my keyboard, that would be ridiculous.
It’s a shame because I really did like the new Air when I tried it in store on Monday.
And no I’m not hating on Apple, I’m an Apple fan, but they really need to get their act together with the MacBooks.
Apple will fix it. Period.
This seems like a you problem. Your expectation is unreasonable.But their fix is to just replace an unreliable keyboard with the same model of keyboard.
This seems like a you problem. Your expectation is unreasonable.
That's how customer support works. The failure rate is still too low to justify a recall.
Based on the fact the vast majority of MacBook Air keyboards work fine, it's a reasonable expectation and one that will likely be met by a MacBook Air.He expects his laptop keyboard to just work, like all the pre-2016 Apple laptops and all the laptops from all the other manufacturers since the dawn of laptops, and you think it's unreasonable expectations?
I am an avid critic of Apple when warranted. The whining here does not warrant Apple criticism.Only Apple knows the actual failure rate of their 2016+ laptop keyboards. I don't know why people keep saying "it's a low percentage" or similar when even Apple themselves had to put a free repair program in place and are now apologizing publicly about this.
It's okay to say nice things about Apple when they do good things. For example, I really like the specifications of the new iPad mini even though I wish it was less expensive.
But to blindly approve everything Apple does, without being able to criticize them when they do bad things? That's just wrong.
I am an avid critic of Apple when warranted. The whining here does not warrant Apple criticism.
Based on Apple's response, the "apology" was more press driven than it was customer support driven.
Based on the feedback here, the occurrence is very low. There's a legitimacy, but we would be better off without the whining from people who don't see the issue.
If you have a keyboard issue, it's legitimate. The problem is, this is 7 pages of mostly nonsense. Apple will fix it. Period. It's unclear right now whether or not the failure rate is too high per Apple's standards.
The failure rate is still too low to justify a recall.
Blind speculation not backed up by fact. Failure rate is what justifies a recall. It has nothing to do with perceived image. High failure rate leads to external influences like lawsuits, for example.We don't know what the failure rate is. And the failure rate is not the only thing that determines a recall. Apple's concern about its image and it's reluctance to admit problems would also be factors.
Blind speculation not backed up by fact. Failure rate is what justifies a recall. It has nothing to do with perceived image. High failure rate leads to external influences like lawsuits, for example.
Maybe, but probably not. A recall would cause all users have to have send in their Mac for some kind of fix. If the occurrence is low, a lot of working MacBooks would be taken in and Apple doesn't want that. If the occurrence is high enough, they simply won't care and know they have to fix it.The timing of recalls has a lot to do with perceived image.
Truth. Most people on here and other media just hear the keyboard are bad and jump on the bandwagon. Some are even outright lying they’ve even had a MacBook before just so they can join in the complaining. It’s getting nauseating to listen to.Notice I wasn't asking you. When people freak out over the quality of these devices on this board, you have to verify they are actually using the devices because the occurrence on the 2018 models have been quite low and this board is no exception.
I repeat, by and large these posts are one person unhappy with a keyboard issue and a bunch of latchers-on lamenting the poor quality on devices they have never seen.
Truth. Most people on here and other media just hear the keyboard are bad and jump on the bandwagon. Some are even outright lying they’ve even had a MacBook before just so they can join in the complaining.
Am I meant to prove a negative here? First prove it’s widespread and affected a vast vast number of people. Anecdotes don’t countYou use the word "truth" so I assume that when you state "most people" are either jumping on the bandwagon or lying, you must have some evidence to back this up.
Am I meant to prove a negative here? First prove it’s widespread and affected a vast vast number of people. Anecdotes don’t count