I'm living in Europe and i went to an Apple reseller and bought the entry level macbook air 2018 (costs around 1450 USD here) last week and i started to have problems: big headaches and strained eyes. I'm finishing important uni work and this is a big problem
During my life, i had many apple products (imac, macbook pro, iphone, ipad..) and i never saw anything so dim like this. This is really dim. I compared it to my old imac 2013 and its like night and day... i'm shocked.
As a good customer and i guess as a reasonable person, i tried to see what was happening and i called AppleCare... i spoke with 3 different Apple people (the software expert, the hardware expert and the senior manager) and they simply tried to run from the problem.
I explained to them that i bought the computer and after one day (yes, one day...) i realized the computer was very very dark if compared with the "normal" computers from Apple.
They told me to go to an Apple authorized center and run a hardware check. I did what they told me to do and the test said the hardware was "ok".
I called them back and they tried to push the problem to the "Apple reseller" ("its their problem"!), but the Apple reseller says its not their problem because the Apple computer hardware test says the computer is "Ok".
I called Apple again and i explained they are hiding the "nits" of these new macbook air computers. If you go to their website they give you the nits of the Macbook Pro, Imac, Imac Pro, Ipad Pro, etc... but they hide it when you check the info about the "new" macbook air 2018. Why?
You can only find a reference about the macbook air nits if you use the "compare tool": it shows "300 nits".
But when i called Apple no one could tell me the "nits" and they said "we don't have that info or that info is private info from apple".
I can't believe what they are doing to Steve Job's company...
Why does Apple website shows the nits when you are checking the macbook pro, imac, ipad... and hides the "nits" when it comes to the macbook air?
And why does the Apple guys say "we don´t have that info" or "we don´t know that info".
The "apple hardware expert" sent me an email with a link to a webpage with the specs but the "nits" info is not there !
How can the consumer know what product is buying?
And it gets better.... after some research, i read tech experts saying the new macbook air maxed out in tests at 234 NITS!
The macbook pro has 500 nits, the ipad pro has 600!
Now i have a computer, brand new computer, with 3 cycles!, my eyes are suffering and i don´t even know the official nits!
How can i know if i have a faulty computer if i don´t have an official parameter? 300 nits? 250 nits?
I repeat: after calling apple 4 times, and speaking with 3 different people and asking "how many nits does the macbook air 2018 has", they all said "we don't know" or "we don´t give that information".
The hardware guy even told me that "Apple only gives the info that apple wants to give, we are not obliged to give the nits!".
But they are! How can i know if i have a faulty computer if they dont give the parameter?
And even more: they give that info about the macbook pro, imac or ipad!
I don´t know what to do!
I tried to change the calibration but its the same, during the day, with the daylight, its impossible to use this in a "normal way", the eyes suffer a lot with 234 nits or whatever!
Anyone has any idea about what we can do about this?
