I buy a new laptop every few years.
If you can afford it now, buy a new one.
If not, get the refurb and start saving
If you can afford it now, buy a new one.
If not, get the refurb and start saving
Argh, I just discovered that I accidentally made an appointment with an Authorised Apple Service Provider (AASP) instead of a real Apple Store.
It's really hard to get a genius bar appointment for a MacBook here, there are never any available time slots.
I guess it's useless to go to the AASP for this issue?
This is a good question: does this campaign work in countries where there are no Apple Stores and just Authorized Apple Service Providers?
I guess the logical way to test would be to take the laptop to the store and ask if they do hardware repairs, 2. if they can replace the battery ensemble and 3. if they have or not the part in the store, which would depend on the keyboard layout from what I understand. The US layout seems to be the one that is missing from Apple's inventory.
Most of the posts from here and the reddit threads are people from US. It would be interesting if people from other countries say from where they are and in which store they got the replacement. That would be appreciated
This is a good question: does this campaign work in countries where there are no Apple Stores and just Authorized Apple Service Providers?
I guess the logical way to test would be to take the laptop to the store and ask if they do hardware repairs, 2. if they can replace the battery ensemble and 3. if they have or not the part in the store, which would depend on the keyboard layout from what I understand. The US layout seems to be the one that is missing from Apple's inventory.
Most of the posts from here and the reddit threads are people from US. It would be interesting if people from other countries say from where they are and in which store they got the replacement. That would be appreciated
Awesome, congrats!It does work through AASPs, though the process is quite long (at least in my case).
I'm located in Denmark.
The replacement was sent directly from Apple.
I just received my replacement - a 2017 touch bar, base model with SSD upgraded to 512. My 2012 was a base model upgraded to 16 Gb ram.
The whole process took almost 7 weeks for me (though 2 of these were due to TNT having problems after being hit by Petya).
Mac OS says the battery is normal but coconut says my battery is at 76. Do I need the service battery notification before I can take this in?
My wife went in to the Apple Store this afternoon (North Carolina) for the standard battery replacement that everyone has been posting about. She has a 15" 2012 rMBP. I myself did this with my own 2012 MacBook Pro just a couple weeks ago and I received a 2017 Touchbar MacBook Pro as my replacement for $200. Things went a little differently for her.
She went in, and as expected, it failed the battery test. But, they said that they were going to get the part and replace it in 3-5 days. They were so sure of being able to do this that they took her computer and said they'll call when it's ready. They said they are going to replace the whole top case. Here are the work notes for reference:
Issue: Customer states that the computer will cut off at random percentages Steps to Reproduce: Verified that the battery is bad Cosmetic Condition: See photos added Proposed Resolution: Replace top case with battery. We are adjusting the price of the top case to 199 plus tax since we can not get the battery replacement one in to do the repair. I partnered with management to reduce the price to 199 plus tax. Estimated Turn Around Time: We'll call you in 3 - 5 days
Do you think that they actually have this part, or are they bluffing and she'll get the same offer as everyone else is getting? I would love to know if anyone else had this same experience and how it worked out for them. I know from my personal experience, they were very clear from my initial appointment that I would be getting a CRU. This was not the case for my wife today.
My wife went in to the Apple Store this afternoon (North Carolina) for the standard battery replacement that everyone has been posting about. She has a 15" 2012 rMBP. I myself did this with my own 2012 MacBook Pro just a couple weeks ago and I received a 2017 Touchbar MacBook Pro as my replacement for $200. Things went a little differently for her.
She went in, and as expected, it failed the battery test. But, they said that they were going to get the part and replace it in 3-5 days. They were so sure of being able to do this that they took her computer and said they'll call when it's ready. They said they are going to replace the whole top case. Here are the work notes for reference:
Issue: Customer states that the computer will cut off at random percentages Steps to Reproduce: Verified that the battery is bad Cosmetic Condition: See photos added Proposed Resolution: Replace top case with battery. We are adjusting the price of the top case to 199 plus tax since we can not get the battery replacement one in to do the repair. I partnered with management to reduce the price to 199 plus tax. Estimated Turn Around Time: We'll call you in 3 - 5 days
Do you think that they actually have this part, or are they bluffing and she'll get the same offer as everyone else is getting? I would love to know if anyone else had this same experience and how it worked out for them. I know from my personal experience, they were very clear from my initial appointment that I would be getting a CRU. This was not the case for my wife today.
Mmm, I thought the battery replacement was free if it failed before 1,000 charge cycles (although my Genius said if before 700 charges). The CRU was offered to me for the price of the replacement battery. I'm still waiting to get the call back about a replacement, and plan to call them if they don't call me back within 7 days of the offer.
Did she tell them you had just gone thru the same issue and was offered the CRU? The first guy I talked to wanted to ship mine to the service center even after he offered the CRU, and it took 3 hours for them to figure out what to do.
I bet (hope) they call your wife back and offer the CRU.
My understanding is that a <1000 cycle replacement is only free under warranty. As AppleCare is only 3 years, any 2012-2013 model should be out-of-warranty. The free swaps seem to be the exception rather than the rule.
should I definitely try and haggle if the guy on the phone for a 2016/7 model if he offers me a base 2015 model? The base one only has integrated.
Just to confirm, you are getting a replacement for your Early 2013 rMBP, and not a mid 2012? (So you have a GT750 gpu and not a GT650?Hi all
I’ve got an early 2013 Retina 15 inch model here in the UK. Brought it into the Apple Store with the battery health being around 81% and on 1005 cycles. The diagnostics showed that it was just about to fall into the Replace Now or Consumed category.
Essentially I went into the store and told the girl that I was having really bad battery problems and that I had seen the service battery warning multiple times over the past few months. She ran the diagnostics, and said that it’s up to me if I want the battery replaced. I asked how much it would cost, and she said £199 - fair enough. I asked her how long would it take? She said 3-5 days. I asked if they had the parts in stock, and she said they would definitely have them ordered in and done in 3-5 days. Realising that she probably wasn’t aware of the replacement shortage, I asked her to double check with the manager in the back, and so she did and came back a few minutes later and hey presto - gave me the two options of waiting until September for free replacement, or pay and get a model as close to my spec. Obviously chose the latter. She was mega impressed!
So I’m going to get a call tomorrow probably with details of the CRU. My model is the one with the discrete GeForce graphics card, so should I definitely try and haggle if the guy on the phone for a 2016/7 model if he offers me a base 2015 model? The base one only has integrated.
Yes for sure. The replacement must have dedicated GPU to be even close to the spec of your existing machine.
Just to confirm, you are getting a replacement for your Early 2013 rMBP, and not a mid 2012? (So you have a GT750 gpu and not a GT650?