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Mid-2012 MBP Retina - obsolete?
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I was called by Apple today to let me know I'll be getting a 2015. I can't say I'm not happy. I'd rather get a 2016 or 17, but the 2015 is a big jump from my 2012, so I can't complain.
The Genius guy did say I'd get a "new" system that was "4 or 5 years newer" than my current one, and it would "never have been used before". Guess he was wrong about that.
The Genius guy did say I'd get a "new" system that was "4 or 5 years newer" than my current one, and it would "never have been used before". Guess he was wrong about that.
It appears that my 2012 RMBP (2.7 GHz, 768 GB, 16 GB) is being replaced!
However, the genius said the replacement was going to be a 2013 (2.5 GHz, 1 TB, 16 GB). I questioned the choice of processor because he said the replacement specs would be equal or better than what I had. He said something about the turbo boost being better on the replacement.
After I got off the phone, I did a little research and a 2.5 GHz processor was only offered on 2014 and 2015 models with turbo boost up to 3.7 GHz. Should I just be grateful for what I am getting even though the regular processor speed of my old RMBP is faster at 2.7 GHz vs. the 2.5 GHz of the replacement? The turbo boost (3.7 GHz) is the same on the my old RMBP and the replacement.
Based on what I've read here, I assume the genius was mistaken on the year and it's really a 2015. If so, how does my old 2012 compare to the 2015.
However, the genius said the replacement was going to be a 2013 (2.5 GHz, 1 TB, 16 GB). I questioned the choice of processor because he said the replacement specs would be equal or better than what I had. He said something about the turbo boost being better on the replacement.
After I got off the phone, I did a little research and a 2.5 GHz processor was only offered on 2014 and 2015 models with turbo boost up to 3.7 GHz. Should I just be grateful for what I am getting even though the regular processor speed of my old RMBP is faster at 2.7 GHz vs. the 2.5 GHz of the replacement? The turbo boost (3.7 GHz) is the same on the my old RMBP and the replacement.
Based on what I've read here, I assume the genius was mistaken on the year and it's really a 2015. If so, how does my old 2012 compare to the 2015.
My recently purchased 2015 MBP was never used nor is it a refurbished unit. My understanding is Apple is still making the 2015 MBP 15" as even Best Buy sells them. My unit came new from B&H Photo.
I would push back on this. If your processor was a 2.7 and they are replacing with a 2.5 that is not equal or better, turbo boast or not.
I can confirm that Apple are not being consistent with their proposed offers. I just received a call from Apple to advise that as they cannot get hold of a 2015 model, I will be offered a brand new (not refurb) custom 2017 (2.8, 16gb, 512gb) space black model due next week. I'm really astounded that Apple have resorted to this and will update once I receive my new MacBook Pro!
I just need to add AppleCare and start looking at dongles
For ref, I'm based in London, UK, dealing with the Covent Garden apple store.
I just need to add AppleCare and start looking at dongles
For ref, I'm based in London, UK, dealing with the Covent Garden apple store.
I can confirm that Apple are not being consistent with their proposed offers. I just received a call from Apple to advise that as they cannot get hold of a 2015 model, I will be offered a brand new (not refurb) custom 2017 (2.8, 16gb, 512gb) space black model due next week. I'm really astounded that Apple have resorted to this and will update once I receive my new MacBook Pro!
I just need to add AppleCare and start looking at dongles
For ref, I'm based in London, UK, dealing with the Covent Garden apple store.
What were the specs on your 2012?
I can confirm that Apple are not being consistent with their proposed offers. I just received a call from Apple to advise that as they cannot get hold of a 2015 model, I will be offered a brand new (not refurb) custom 2017 (2.8, 16gb, 512gb) space black model due next week. I'm really astounded that Apple have resorted to this and will update once I receive my new MacBook Pro!
I just need to add AppleCare and start looking at dongles
For ref, I'm based in London, UK, dealing with the Covent Garden apple store.
More than likely individual stores or regions are applying the rules as they interpret them to be. This could account for the differences being seen in the application of the rules or policies.
Just for peace of mind, I gave them a quick call back. I still felt like an unappreciative butthead though. When submitting the replacement they had two options, a 2.5GHz processor with a 1TB SSD or 2.8GHz processor with a 512GB SSD. I much prefer the larger storage! So I went from a 2012 (2.7GHz, 768GB, 650M) to a 2015 (2.5GHz, 1TB, M370X)! That's AWESOME!
I'm still totally shocked, amazed, and very grateful that they are replacing my 2012 with a 2015 for $199.
Son of a gun, I didn't realize Apple was still selling new 2015s. The exact system configuration I'll be getting, at the exact price I paid for my mid-2012, is listed right on the B&H site. Of course, it comes with Yosemite, but that's upgradable.
Like I said, I can't complain. I've read a lot about the newer tb systems, and I while I'd like the Kaby Lake processor, I wonder if it's worth the hassle of playing the adapter game with that system. I like the ports on the 2015, and depend on MagSafe. And in reading through the Geekbench scores, there is some performance difference between the 2015 and 2017, but it really isn't that much. I don't game or do much video editing, so the difference probably won't be noticeable, especially compared to the difference in speed for the 11ac wifi and the PCIe SSD in the 2015. And the 2015 display is a few nits less bright than the 2017, too. With my aging eyes, that won't be an issue. The only concern I have is that Apple might obsolete the 2015 two years ahead of the 2017. But that's still 3 years later than my 2012.
Apple makes it SO hard to complain.
That is understandable. Drive space is always welcomed.
Actually they say it is 10.11 but it actually arrived with 10.12 installed. I have the installers for 10.10 and 10.11 on USB sticks but tried 10.12. It isn't bad. Your mileage may vary.
Here's one for the iPod Nano:
https://www.macrumors.com/2011/11/1...ement-program-for-first-generation-ipod-nano/
It's not quite a MacBook, but they did replace the entire units, for free.
And some iPhone 6s's were replaced because of battery issues, at least in the UAE:
http://www.thenational.ae/business/...devices-replaced-in-uae-over-faulty-batteries
It's most likely a pre-emptive move to avoid a possible class action from customers not being able to get their batteries replaced for several months. The risk of a class action could be further increased if those customers suffered physical damage to their systems because the battery swelled, or they bought a third-party battery and replaced it themselves, and then that battery caused damage.
There is also the possibility that the decision is being influenced to a degree by the right to repair initiatives happening in several US states. Failure of Apple being able to replace the batteries for 3 months would damage their position on the right to repair issue, doing further harm to their goals in that area.
Those that would opt to wait till September for the part to be in stock, would most likely be forfeiting the ability to sue apple if something should happen to their system due to a swelling battery.
My Apple Store genius told me that they are updating their processes and systems internally for how they handle support along with the new AppleCare+ transition, and that this specific offering was likely a product of that process still having some grey areas along with the fact that these batteries are back ordered until mid-September.
Sounds like your situation is all straightened out now, but I was going to mention that CPU clock speed hasn't been a great way to compare computer efficiency in a long while. Famously, Intel did this with Pentium where the 1 GHz Pentium 3 actually outperformed the newer 1.4 GHz Pentium 4, but higher numbers (1.4 vs 1, 4 vs 3) and marketing convinced the public otherwise. Unless the processors are in the same family (Haswell vs Haswell for example) then it's not a particularly helpful tactic.
CRU normally requires 3 major repairs before they replace a system. Radeongate meant that a lot of 2011 15 and 17" owners got new machines. I had three replacements to my 17" and in May 2015 they replaced the early 2011 model with a then week old 2015 rMBP free of charge that I'm still using to this day.
Looks like I'm probably getting a brand new 2017. As I said before i didn't know about all this when I originally went in, I literally just needed a new battery (my Job requires me to walk around the theatre on site) but I just couldn't even fathom buying a new machine right now. Fact is I maxed a 2012 when it came out and I needed that machine to last me longer than I guess it realistically ever could have so I'm beyond thankful for this. Apple customer for life.
Has anyone tried it in Germany? My guess most of you are based in the US and the UK right?
My rMBP is at 81% right now, but I've already gotten the warning sign.
My rMBP is at 81% right now, but I've already gotten the warning sign.
johannesrue: I would say it would be the same as the parts are not available worldwide.
Once I get my replacement 2017 laptop I will be writing a letter of thanks to Apple. Fantastic customer service. This is my first MBP, but I'm now an Apple user for life.
Once I get my replacement 2017 laptop I will be writing a letter of thanks to Apple. Fantastic customer service. This is my first MBP, but I'm now an Apple user for life.
Did they call you? I'm going on 2 weeks waiting on my replacement. I called the store the other day and they said it had just "processed" whatever that means.
I've had the Service Battery message for months so after reading this thread took the opportunity to visit Apple Store in Sydney, Aus.
Diagnostic test was run and indeed the battery was faulty - I was given a number of options as mentioned in this thread. The Genius said paying the battery replacement fee and obtaining a refurbished MacBook Pro was my best option, and I couldn't disagree. A few days later I received a call from Apple requesting payment details and was told Apple Care would contact me soon.
2015 or 2016 replacement, I'm really not fussed, but wholeheartedly agree that service provided by Apple is fantastic.
Looking forward to actually having a laptop that lasts more than 30 minutes without being tethered to power
Diagnostic test was run and indeed the battery was faulty - I was given a number of options as mentioned in this thread. The Genius said paying the battery replacement fee and obtaining a refurbished MacBook Pro was my best option, and I couldn't disagree. A few days later I received a call from Apple requesting payment details and was told Apple Care would contact me soon.
2015 or 2016 replacement, I'm really not fussed, but wholeheartedly agree that service provided by Apple is fantastic.
Looking forward to actually having a laptop that lasts more than 30 minutes without being tethered to power
Bingo, mate. I'm very OK with getting a 2015 instead of the 2017. Can't wait. I got the call, was told I'd get a 2015, and am camping out at my phone to get the call to come in for the swap. Kudos to Apple. Take my money for premium products, please!I've had the Service Battery message for months so after reading this thread took the opportunity to visit Apple Store in Sydney, Aus.
Diagnostic test was run and indeed the battery was faulty - I was given a number of options as mentioned in this thread. The Genius said paying the battery replacement fee and obtaining a refurbished MacBook Pro was my best option, and I couldn't disagree. A few days later I received a call from Apple requesting payment details and was told Apple Care would contact me soon.
2015 or 2016 replacement, I'm really not fussed, but wholeheartedly agree that service provided by Apple is fantastic.
Looking forward to actually having a laptop that lasts more than 30 minutes without being tethered to power
I brought my Mid 2012 in for a battery replacement and ended up getting a brand new 2015 top spec. This one has a weird backlight bleeding issue...but it's a powerful computer.
Do the 2015 macbook pro models have any screen display issues ? When I first got my 2012 , there was an issue with the type of displays you got, either Samsung or LG display and probably the samsung displays were more brighter and had no ghosting . Do the 2015 macbook pro's still have this issue ?