To save at least some of you guys trying to figure out if it's 12.2 vs 12.1 version of Monterey - I'm on Mojave, and the same thing happened here. Presumably after the latest MS update, or else after I reformatted my HD and migrated my-everything from Time Machine backup.
Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
Monterey 12.1 update broke my Outlook 365 search function
- Thread starter jadraker
- Start date
-
- Tags
- outlook search spotlight
- Sort by reaction score
Ok so I got a response from Apple on the feedback assistant.
They acknowledged the issue and said they are investigating and asked for a tonne of log files from my system. Either way. Don't think its getting fixed anytime before the next 12.2 stable update. Which would be atleast Jan/Feb.
Fingers crossed they figure it out and share information to actually fix it.
Response is quoted below:
**Quote**
We're actively investigating this issue, and would like you to provide some additional info & logging.
Is the issue only occurring with new Mail messages, or existing messages as well (old mail suddenly can longer be found after the update)?
Can Spotlight find other file types through the normal Spotlight UI?
After reproducing the issue, please do the following:
1. Rebuild the Spotlight index on your Mac following these steps:
https://support.apple.com/en-us/HT201716
Does the issue continue to occur? If so, please do the following:
2. Launch the Terminal application from the /Applications/Utilities folder
3. Enter the following in Terminal, press return, and follow the prompts (if any):
sudo sysdiagnose
4. When that has completed, please enter the following in Terminal, press return, and follow the prompts (if any):
sudo mddiagnose
5. When that has completed, please copy the following and paste it into Terminal, press return, and follow the prompts (if any):
mdls -s "`find ~/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile/Data/Messages/ | grep olk15Message | head -n 1`"
6. When that has completed, please copy the following and paste it into Terminal, press return, and follow the prompts (if any):
mdls "`find ~/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile/Data/Messages/ | grep olk15Message | head -n 1`"
7. When that has completed, please copy the following and paste it into Terminal, press return, and follow the prompts (if any):
mdimport -d3 -n "`find ~/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile/Data/Messages/ | grep olk15Message | head -n 1`"
8. Add the sysdiagnose and mddiagnose logs to this feedback report, along with the Terminal output from the last three commands.
Thanks!
**Unquote**
They acknowledged the issue and said they are investigating and asked for a tonne of log files from my system. Either way. Don't think its getting fixed anytime before the next 12.2 stable update. Which would be atleast Jan/Feb.
Fingers crossed they figure it out and share information to actually fix it.
Response is quoted below:
**Quote**
We're actively investigating this issue, and would like you to provide some additional info & logging.
Is the issue only occurring with new Mail messages, or existing messages as well (old mail suddenly can longer be found after the update)?
Can Spotlight find other file types through the normal Spotlight UI?
After reproducing the issue, please do the following:
1. Rebuild the Spotlight index on your Mac following these steps:
https://support.apple.com/en-us/HT201716
Does the issue continue to occur? If so, please do the following:
2. Launch the Terminal application from the /Applications/Utilities folder
3. Enter the following in Terminal, press return, and follow the prompts (if any):
sudo sysdiagnose
4. When that has completed, please enter the following in Terminal, press return, and follow the prompts (if any):
sudo mddiagnose
5. When that has completed, please copy the following and paste it into Terminal, press return, and follow the prompts (if any):
mdls -s "`find ~/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile/Data/Messages/ | grep olk15Message | head -n 1`"
6. When that has completed, please copy the following and paste it into Terminal, press return, and follow the prompts (if any):
mdls "`find ~/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile/Data/Messages/ | grep olk15Message | head -n 1`"
7. When that has completed, please copy the following and paste it into Terminal, press return, and follow the prompts (if any):
mdimport -d3 -n "`find ~/Library/Group\ Containers/UBF8T346G9.Office/Outlook/Outlook\ 15\ Profiles/Main\ Profile/Data/Messages/ | grep olk15Message | head -n 1`"
8. Add the sysdiagnose and mddiagnose logs to this feedback report, along with the Terminal output from the last three commands.
Thanks!
**Unquote**
FWIW, I'm also finding that filtering isn't working. I assume filtering mail and searching for mail are related functions. I'm also on OS 12.1
Okay so I've noticed there are less than 10 similar reports on Apple Feedback. So I recommend you all go the the feedback assistant and report this issue.
That may generate traction and speed up the process.
The New Outlook, have 2 other problems:
1. You can no longer search contact with Mac Spotlight
2. New Outlook doesn't have Note Search within Contact feature.
For those who likes to put additional notes within the contacts : introduced by, no longer searchable.
The Old Outlook:
1. You can no longer search contact nor messages within Outlook but can search with Mac Spotlight.
Search only works in the 'New Outlook' mode. Tried every 'possible' so-called resolution. Nothing worked. Finally MSOFT support says:
Thank you for your time. This issue is known to occur to the recent update released by Apple which is breaking the re-index process on Mac. We've seen that Apple has already released A Beta update to Mac OS Monterey and users informing that it is fixing the issue. So what we can do is uninstall and reinstall Outlook or wait till there is a fix released by Apple to sort this issue.
Obviously complete uninstall and reinstall also did not work. However, immediately after reinstallation briefly the search seem to have worked, but after sometime it was again broken.
Thank you for your time. This issue is known to occur to the recent update released by Apple which is breaking the re-index process on Mac. We've seen that Apple has already released A Beta update to Mac OS Monterey and users informing that it is fixing the issue. So what we can do is uninstall and reinstall Outlook or wait till there is a fix released by Apple to sort this issue.
Obviously complete uninstall and reinstall also did not work. However, immediately after reinstallation briefly the search seem to have worked, but after sometime it was again broken.
12.2 is not considered helpful in posts above - beware downloading an early Beta
forget about early beta...i am not going to install even a late beta..after months of beta testing and crap like that...apple delivered 12.1, which breaks a functionality of such a popular & famous App like Microsoft Outlook, so who knows what else will be broken after the next OS upgrade! very frustrating indeed!
I agree. If this is an apple problem and not a case of corporate blaming, then it is definitely worth hitting the apple support site and forums with comments and questions to raise the profile of a missing mission critical function
I was trying once again contact Apple support and they told me, that they are responsbile only for OS and Apple aplication and that I should contact MS because Outlook is MS application...
Problem after problem after being force to Monterey by new MBP. When restart the indexing process, the search seems working but after that it stop, look like something in 12.1 that broke access to the index
Monterey is botch attempt, not ready, Wonder if it realated to work at home
Going to take long time to fix this... finger pointing with Apple and Microsoft
Monterey is botch attempt, not ready, Wonder if it realated to work at home
Going to take long time to fix this... finger pointing with Apple and Microsoft
I see many in here recommend a switch to "new Outlook".
I tried that, but new Outlook, has not yet the ability to copy a calender event, that I normally do many times during a normal workday.
So just be aware of that malfunction, if you make the switch.
Quite bad options too choose between :-(
I tried that, but new Outlook, has not yet the ability to copy a calender event, that I normally do many times during a normal workday.
So just be aware of that malfunction, if you make the switch.
Quite bad options too choose between :-(
New outlook is not a solution for people using Outlook as a client for mailbox residing on the Exchange server
As I have said before neither Apple of Microsoft give a flying f........ This is going to damage my ability to do business as I have multiple email accounts. Do you think they are going to compensate people for the extra cost from what they have stuffed up - NO!!!!!!! This is appalling in this day and age to so severely stuff something up. At a minimum they should pay back the money they have stolen from us through a subscription. But no that won't happen either. They have us by the gonads and they just don't care. Not enough competition in operating systems that is the issue.
An option I used is reverting to the native Mail client for search. I'm fortunate in that the "New Outlook" is a viable option but if this isn't an option the native client still provides valid search results.
I'm on M1 MBP with current 12.2 beta MacOS and current 16.57 beta Outlook and the problem persists. The problem seems to have been induced by MacOS as I see people reporting issues with Outlook 2016, 2019 and 2021.
I'm on M1 MBP with current 12.2 beta MacOS and current 16.57 beta Outlook and the problem persists. The problem seems to have been induced by MacOS as I see people reporting issues with Outlook 2016, 2019 and 2021.
Let’s all write to Tim Cook. Apple’s Executive Relations team reads e-mails addressed to tcook@apple.com and often responds. Perhaps with enough e-mails someone at Apple will give priority to providing a fix to this issue with a small macOS update before it releases Monterey 12.2 with Universal Control.
There is a small toggle button in the top right of outlook which will give you all the joy and pain of this experience
Only works with 365 accounts and has some limitations, but isn't a bad interface and the search works - think this is independent of spotlight!