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Monterey 12.1 update broke my Outlook 365 search function
- Thread starter jadraker
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- outlook search spotlight
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OK. Thanks. I have a bit different use case. I've archived offline email (no longer online) in folders going back a number of years that I still access. I can Export but it's to an OLM formatted file, and Apple Mail wants to Import from an MBOX format.
Received this note from the Outlook help desk:
"We understand the inconvenience this is causing you. This issue is now known for MacOS Monterey users and our team is investigating this matter thoroughly.
Allow me to include your ticket to the report for our Dev team's reference."
"We understand the inconvenience this is causing you. This issue is now known for MacOS Monterey users and our team is investigating this matter thoroughly.
Allow me to include your ticket to the report for our Dev team's reference."
Never try to solve a problem without searching here first... I had already struggled with this for some time, because it wasn't the first time, I had to build the Spotlight index again.
My workaround with the Exchange server, I need: I have added the Exchange account in Apple Mail also just for searching.
My workaround with the Exchange server, I need: I have added the Exchange account in Apple Mail also just for searching.
Yes, I am using as a workaround to search messages OWA web interface to our corporate Exchange account. But it is the shame for Microsoft that he did such a poor testing. If even he did some. Because when I was trapped by this bug I was searching though the internet and this bug was reported by some users when the Monterey Beta 12.1 was launched. We can only speculate if Apple did some undocumented change in Spotlight API but the testing is according me on MS site. I hope MS will release a bug fix soon, because the affected users and mainly from the business/corporates. And Apple should add pressure to MS because in the end the logo on the affected computer is their.
*Not an endorsement, nor do I have experience with this company or product other than a recent good support contact. I think I may have found my new mail client for my 40Gb of archived mails and many folders. I'm optimisitic.
Search for "eM Client".
Go to site and look at Downloads, and version history, and Mac. A version 9 beta for Mac was just posted. eM support indicated v9 has improved Outlook importing. Free 30 day. Free for non-commercial use, 2 mail accounts. $50. one-time for Pro version app.
I exported from Outlook to a OLM file to an external drive, as I didn't have enough storage space on my MacBook Air M1.
I used eM Client v9 to import from that OLM file.
Searches are working in the eM Client app and found emails are sorted in a date view correctly. (When I tried version 8, there was a problem. Their support advised me to wait and try version 9.
I'll update this post, but it may not be today. I'm sure it'll take me time to adjust to it. I've been with Entourage and Outlook for 15+ years.
Search for "eM Client".
Go to site and look at Downloads, and version history, and Mac. A version 9 beta for Mac was just posted. eM support indicated v9 has improved Outlook importing. Free 30 day. Free for non-commercial use, 2 mail accounts. $50. one-time for Pro version app.
I exported from Outlook to a OLM file to an external drive, as I didn't have enough storage space on my MacBook Air M1.
I used eM Client v9 to import from that OLM file.
Searches are working in the eM Client app and found emails are sorted in a date view correctly. (When I tried version 8, there was a problem. Their support advised me to wait and try version 9.
I'll update this post, but it may not be today. I'm sure it'll take me time to adjust to it. I've been with Entourage and Outlook for 15+ years.
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eM Client - Email Client and Calendar Software for Windows and Mac
This free email client should be installed on your desktop. eM Client is just great.
www.emclient.com
eM Client - Email Client and Calendar Software for Windows and Mac
This free email client should be installed on your desktop. eM Client is just great.
www.emclient.com
The workaround is only to use different email client, at least for search. MS is claimimg, that they know about the issue and are investigating it. Hope they will release the fix soon. This is the only solution.
Workarounds: 1) use Spotlight search, 2) use Apple Mail.
Answered my own question: https://answers.microsoft.com/en-us...monterey/f0f46f3c-54b3-47df-ad99-10c70eb13f08
Let's make sure we all post there.
Let's make sure we all post there.
Same issue. It has destroyed my workflow. I have folders on my computer that I need to search for archived material to be able to function in present day.
MS have released 16.57.21121700 on insider preview today - can't find any release notes for it anywhere... Have tested on my 12.1 install - doesn't appear to have resolved the issue though.
Not a good news. Does anybody have a newer feedback from MS support about this bug? I was trying to ask them using Contact support chat, but no answer at all.
Here is Microsoft answer:
Thanks for your response. We appreciate your efforts in providing the requested details. We've received multiple reports of search not working post updating to Monterey 12.1 and it needs to be looked up by the Apple Engineering team.
Thanks for your response. We appreciate your efforts in providing the requested details. We've received multiple reports of search not working post updating to Monterey 12.1 and it needs to be looked up by the Apple Engineering team.
Hmm, is seems that me are moving in the circle. Because Apple support told me, that it has to be solved by MS :-( Has anybody some statement from Apple?
This is clearly an Apple issue. Someone in this forum mentioned exactly what seems to be missing that broke search.
Also apple has said on feedback that "We're actively investigating this issue, and would like you to provide some additional info & logging."
Does anyone know what is the standard response time from Apple for a query? Its almost been a week and I haven't gotten feedback on system diagnostic files I shared with them.
Would you be so kind to try to contact Apple support then. I did it several times, they were polite but trying to persuade me that the only subject responsible to fix this bug is Microsoft... You have this answer from MS so you may provide this MS response to them.
How is this Apple's fault? Shouldn't Native Instruments, Microsoft, et al. be testing their software with the beta of each macOS update to ensure compatibility (and did not beta users also report these issues to them)? Now if the software in question was Mail, GarageBand, etc. then of course it would be Apple's fault, but the apps in question here are third party apps.
Well, it is . . . it's Microsoft's software that's not working, not Apple's. Third party apps need to conform to macOS, not vice versa.