I can no longer search in Outlook. Outlook and OSX are the latest version
Hello Thank you for contacting Microsoft Outlook support. My name is Ahmed. I would be happy to help you with this issue today. Please note that this is an offline chat system, it may take some time to get back to you. I am currently reviewing your request. Please allow us to get back to you with an update at some point. Thank you very much for your understanding and cooperation. Thank you very much.
I have additionally installed another mail program eM Client in this program it goes
I have already licensed the database as well as the user
Nach Aktualisierung des Apple-Betriebssystems auf macOS 12.1 funktioniert die E-Mail-Suche in Outlook für Mac nicht länger. Es gibt Workarounds.
www.heise.de
I found this on the net but it did not help me.
Thank you for your patience. As I see with the above shared ticket information, I see that your Mac OS has been updated to version 12.1. Which is causing the problem with performing the search since "Classic Outlook" uses the Mac OS Spotlight search. Let's re-index the entire hard drive of your iOS 12, follow the steps below and see if this helps. Note: Please quit Outlook completely and don't start it until the re-indexing is finished. 1. open System Preferences and select Spotlight. 2. click on the Privacy tab. 3. click Go - Computer [ Library ] 4. drag the Macintosh HD to the Privacy tab and wait for some time. 5. select the HD in the Privacy window, and then click the minus (-) button at the bottom left of the window. Please follow the steps given in the link to reindex the hard drive.
https://support.apple.com/en-us/HT201716 Let us know if this helps.
I have already done all this, but I will do it one more time.
Thanks for your patience, Dave. Please follow the steps below and see if that helps. 1. please drag and drop an email to the desktop. Right click on the file you dragged to the desktop and select "Get Information". 2. Now click on the 'Open with' drop-down menu 3. Select the drop-down option and click on 'Other' 4. Now a new window will open and then select 'Microsoft Outlook' from the list (If you don't find it there, select 'All Applications' instead of 'Recommended'). Click 'Add' 5. You will then be redirected to the previous page, select "Change all" and click Next. After you have done this, please re-index and try searching. To re-index, 1. select 'Apple' - 'System Preferences' and click on 'Spotlight'. 2. click on the Privacy tab. 3. in the Finder: on. In the Go to menu, click Go to Folder.... b. Copy and paste the following location into the Go to Folder: dialog box and click Go to: ~/Library/Group Container/UBF8T346G9. Office/Outlook/Outlook 15-Profiles/ 4. Drag the Main Profile folder to the Privacy tab. Remove the folder from Privacy after adding it, and Spotlight will index the folder again. Note: You will need to perform this step for any additional profile folders you may have.
Awaiting your reply, thank you.
Everything was already correct
I have indexed the directory again error is still there
Thanks for your patience Dave. Please try to run 3 recent searches in the Outlook application and then collect the Incident ID by clicking on the Help menu (top menu bar) >> Collect Diagnosis. Let us know what the Incident ID is. Also, open Spotlight and search for Terminal. In Terminal, please run the following commands in Terminal and once you are done, re-index the Outlook profile and see if that helps. sudo mdutil -a -i off sudo mdutil -a -i on Let me know how it goes.
Thank you very much for your patience. As I informed at the very beginning, this problem occurred after the Mac OS update to version 12. However, the above behavior is identified as a workaround, you can navigate to "New Outlook" and the search should work. To navigate to the new interface, simply click the "New Outlook" button in the upper right corner of the Outlook window. You can quickly switch between the new Outlook for Mac and the current version to compare the differences. Note - If you don't see the new Outlook switch then, let's click Outlook in the top menu and select Exit Outlook, wait some time for the application to close, and restart Outlook. Repeat the same step a few times and check if you see the new Outlook switch button. Thank you.
The new Outlook switch does not exist, it should be next to the question mark
Thank you for your reply, If you don't see the new Outlook toggle then click Outlook in the top menu and select Exit Outlook, wait some time until the application is closed and restart Outlook. Repeat the same step a few times and check if you see the new Outlook switch button. Thank you.
Restarted Outlook 10 X the Outlook switch did not show up.
Thank you very much for your patience. I apologize for the delay in replying, as I see with the above ticket information, I see that you have pop account configured in Outlook and when you switch to "New Outlook", you lose all data as in "On my computer, in "New Outlook" is not supported. I ask you to contact "Apple Support" and downgrade Mac OS or wait for an update.
Downgrading Mac OS is technically not possible. I have already contacted Apple who say Microsoft is to blame they have not updated Outlook to our 12.1. The current Outlookvwesin runs together with an old operating system Catalina without errors. Now I sit all user / customer between the chairs Microsoft says Apple and Apple says Microsoft. Apple supports but only with the new operating system if at all
Thank you very much for your reply. I apologize for the delay in replying. The problem with search only occurred after updating Mac OS to version 12.1. As "Classic Outlook" Spotlight to search. This is why I suggested contacting Apple Support for further downgrade assistance or more details on what is going on in the backend.
Thanks for the link I already knew that. It doesn't get me anywhere here that other people in the world have the same problem. I don't think Apple is the problem here. I installed a program eMClient and exported all the mails from Outlook and imported them into EMClient. Here you can search and everything works
What does it tell me that there is a problem here and it is being passed back and forth between Microsoft and Apple?